Disturbia Reviews 

26,719
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,515 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and unique style of the clothing, finding many items they love and often receiving compliments. People appreciate the wide variety of designs and sizes, noting that materials feel good and maintain quality even after many washes. Delivery is frequently highlighted as quick and efficient, with packages arriving promptly. However, some customers noted occasional order issues, like items being out of stock after purchase or experiencing significant delivery delays. A few others found the return process difficult, citing problems with full refunds or the requirement to print return labels themselves.

What people talk about most

Product

Users generally express satisfaction with the products, frequently praising the quality of clothing,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent materials,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and swift... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction with the ease of ordering,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many customers finding the return and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality and fit of clothing at Disturbia is really great and I feel comfortable and satisfied with ordering online, even though buying clothes online can be so tricky. In my most recent order ther... See more

Company replied

Rated 5 out of 5 stars

I just love all the clothes I've purchased. The quality is amazing and sizing is accurate. I recently changed my style and these clothes are profession, edgy and work appropriate. Im completely addict... See more

Company replied

Rated 5 out of 5 stars

Love the clothing! Different materials are being used, so check the details to see if the material is something you like. Disturbia has clothing in many styles, most of which I love and have trouble... See more

Company replied

Rated 5 out of 5 stars

Ordered two dresses with next day shipping for my daughter to try for a gig. The sizing tool suggested different sizes for the dresses and it was absolutely correct. She chose one and I returned the o... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.4

All reviews

(26,719)

9,304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is an excellent company

This is an excellent company. I have bought lots of clothing from Disturbia over the last 3 years. Quality is brilliant amd the service and delivery spot on. Can't praise them enough.

8 July 2026
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Reply from Disturbia

Hi Kathleen,

We're so happy to hear you've had such a consistently positive experience with us over the past three years! It's wonderful to know you appreciate the brilliant quality, service, and delivery. Thank you for your kind words!

Rated 5 out of 5 stars

One of the Best

Always one of my favorite places to shop. Highly, highly recommend!

10 June 2026
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Reply from Disturbia

Hi Sarah,

We are absolutely thrilled to hear that we are one of your favorite places to shop! Your high recommendation means the world to us and truly brightens our day. Thank you for sharing your wonderful feedback!

Rated 4 out of 5 stars

with my first order for a german customer I was very satisfied!

I hadn't made any returns and therefore had no experience with them, but returns through your service are at the customer's expense, which makes them more complicated for German customers. Also, I was only able to activate the discount code with the help of your customer service team for Germany. However, I was very satisfied with my first order.

5 July 2026
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Reply from Disturbia

Hi Yvonne,

We're glad to hear you were very satisfied with your first order! We appreciate your feedback regarding returns and the discount code activation for German customers. We are always looking for ways to improve our services and will certainly consider your valuable input.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, amazing products, thank you x

8 July 2026
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Reply from Disturbia

Hi,

We're so happy to hear that you are pleased with our service and products! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Always happy with my Disturbia…

Always happy with my Disturbia experience. Shipping is always incredibly fast and the quality is always solid.

8 July 2026
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Reply from Disturbia

Hi,

We're so happy to hear that you're always pleased with your experience with us! It's wonderful to know that our shipping is consistently fast and the quality is always solid.

Rated 5 out of 5 stars

Alt for everyone.

Disturbia has a great variety of Alt fashion. Tons of dresses in different styles and sizes available. One of the best things is when they do a new print they offer it in different length of dresses, so there is some for everyone. I hope to see more pants soon. Also delivery has definitely improved over last year.

4 July 2026
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Reply from Disturbia

Hi Jenn,

We're so happy to hear you appreciate the variety of alt fashion and the different dress lengths we offer! It's great to know our delivery has improved. We'll definitely keep your suggestion for more pants in mind.

Rated 2 out of 5 stars

The quality and sizing is not what it…

The quality and sizing is not what it used to be anymore. For the high price, I'm disappointed. The home decors are still nice though

8 July 2026
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Reply from Disturbia

Hi Pauline,

Thank you for sharing your feedback. We're truly sorry to hear that our product quality and sizing haven't met your expectations, especially given the price point. We appreciate you acknowledging our home decor items, and we'll certainly pass your comments about the other products to our team for review.

Rated 5 out of 5 stars

Really cool designs

Really cool designs, everything seems well made and fits well. Really fits my aesthetic.

8 July 2026
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Reply from Disturbia

Hi Nicola,

We're so pleased to hear that you love our cool designs and that everything is well-made and fits well! It's wonderful that our products fit your aesthetic.

Rated 5 out of 5 stars

Fantastic quality fast shipping website…

Fantastic quality fast shipping website easy to navigate

8 July 2026
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Reply from Disturbia

Hi Erica,

Thank you so much for your fantastic review. We’re thrilled to hear that you’re happy with the quality of our products, the speed of your delivery, and your experience using our website.

We always aim to make shopping with us as smooth and enjoyable as possible, so it’s wonderful to know you found everything easy to navigate. We really appreciate your support and hope to welcome you back again soon.

Rated 4 out of 5 stars

Still waiting on my order of one dress…

Still waiting on my order of one dress to ship from last week.

26 May 2026
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Reply from Disturbia

Hi Melissa,

Thank you for your feedback. We're sorry to hear that you’re still waiting for your order and understand how frustrating it can be when you’re expecting an update.

We’d like to look into this for you. The order number referenced appears to relate to a previous order from May, so we kindly ask that you contact our Customer Experience Team via our dedicated Contact Us form with the correct order details for your recent purchase.

Once received, our team will be happy to review the status of your order and assist you as soon as possible.

Rated 5 out of 5 stars

Quality of clothing

Quality of clothing
Speed of delivery
Updates on delivery status

8 July 2026
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Reply from Disturbia

Hi Eliana,

Thank you for your lovely feedback. We’re delighted to hear that you’re happy with the quality of our clothing, as well as the speed of delivery and order updates.

Providing a smooth shopping experience from placing an order through to delivery is really important to us, so we’re pleased to know everything went well. We truly appreciate your support and hope to welcome you back again soon.

Rated 5 out of 5 stars

EXCEPTIONAL :)

EXCEPTIONAL :)

Timely delivery and beautiful quality products, always love ordering from DISTURBIA

5 July 2026
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Reply from Disturbia

Hi Alice,

Thank you so much for your wonderful review. We’re thrilled to hear that you’ve had another great experience with us and that you continue to love our products.

It’s fantastic to know that you’re happy with the delivery speed and quality of your items. We truly appreciate your continued support and look forward to bringing you more designs you’ll love.

Rated 2 out of 5 stars

It took this company 11 days to even…

It took this company 11 days to even ship the item. Now at 17 days I have yet to receive the item. Ordered on the 4th or 5th, the label was created on the 7th, USPS didn't receive the item until the 17th. Per tracking history.

4 July 2026
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Reply from Disturbia

Hi David,

Thank you for taking the time to share your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how frustrating it can be to be waiting for your delivery.

We can confirm that your order was dispatched on 7th July and is currently in transit with USPS. While the parcel is still making its way through the delivery network, we kindly ask that you continue to monitor the tracking updates.

If you have not received your package by 28th July, please contact us via our dedicated Contact Us form with your order details, and our Customer Experience Team will be happy to look into this further for you.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product… was my first time ordering to germany and everything was very fast

5 July 2026
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Reply from Disturbia

Hi Clarissa,

Thank you so much for your lovely review. We’re delighted to hear that your first experience ordering with us to Germany was such a positive one.

It’s wonderful to know that you were happy with the speed of delivery and your purchase. We truly appreciate your support and hope to welcome you back again soon.

Rated 5 out of 5 stars

Well packed speedy delivery

Well packed speedy delivery, great quality

25 May 2026
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Reply from Disturbia

Hi Kelly,

Thank you for your lovely review. We’re delighted to hear that your order arrived quickly and was well packaged, and that you’re happy with the quality of your purchase.

We really appreciate your support and are so pleased to know you had a great experience. Thank you for choosing us, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

My new fave skirt

My new fave skirt! 😍

6 July 2026
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Reply from Disturbia

Hi Jackie,

Thank you so much for your lovely review. We’re thrilled to hear that your new skirt has become a favourite!

It’s wonderful to know that you’re enjoying your purchase, and we really appreciate your support. We hope it continues to be a piece you love wearing and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, product as described. Very satisfied with the experience.

5 July 2026
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Reply from Disturbia

Hi Tom,

Thank you for your lovely review. We’re delighted to hear that you had such a positive experience and that your order arrived quickly and as expected.

It’s wonderful to know that you’re happy with your purchase, and we really appreciate your support. Thank you for choosing us, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Excellent

Very easy ordering, beautiful items. My dress arrived very quickly and is stunning. Better than I expected. Quality material and fits really well. Very happy 😁. I would highly recommend

8 July 2026
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Reply from Disturbia

Hi Gillian,

Thank you so much for your wonderful review. We’re thrilled to hear that you had such a positive experience with your order and that your dress arrived quickly and exceeded your expectations.

It’s lovely to know that you’re happy with the quality, fit, and design of your item. We truly appreciate your recommendation and support, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Lovely dress

Wonderful dress, well cut on a very beautiful fabric. Easy to wear on every occasion in life, as casual as posh...Love it ❣️

8 July 2026
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Reply from Disturbia

Hi Marjorie,

Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your dress and that you love the cut, fabric, and versatility of the design.

It’s wonderful to know that it’s a piece you can wear for both casual and more dressed-up occasions. We really appreciate your support and hope your new favourite dress continues to bring you joy.

Rated 1 out of 5 stars

Mishandling of package/delayed delivery

I live in Columbus minutes from the distribution center. I ordered 2 belts and have watched them go from Columbus to Massachusetts. Now they are in Indiana. When I brought this to your attention, I was told after 21 days an investigation would be initiated. Ridiculous. I just want the belts I paid for without having to wait a month.

8 July 2026
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Reply from Disturbia

Hi Valerie,

Thank you for taking the time to leave your feedback. We're very sorry to hear about the issues you've experienced with your delivery and understand how frustrating it is to see your parcel delayed after you've been tracking its journey.

We'd like the opportunity to look into this for you. Please contact us via our dedicated Contact Us form, including your order number and any relevant details, and our Customer Experience Team will investigate the status of your shipment and get back to you as soon as possible.

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