Displate Reviews 

I'm received a bent limited edition Frieren and Himmel Displate due to a lack of care by FedEx - obviously this was not ideal and after spending over £120 on the item including delivery fees, it was heartbreaking to open. I reached out to the customer service where I was initially given options of keeping it, refunding it or returning it in hopes there was still a spare. After explaining my concerns that by the time my return made it back, there may be none left of the limited edition run, a customer service agent by the initials of KP-F went above and beyond to reassure me that there would be a spare for me. In the end I received my replacement with no extra cost to myself. If you are waiting for a displate delivered by FedEx, be sure to photograph the packing upon arrival to use as proof against FedEx in case there is damage and a claim against them is required. Once again thank you Displate team, you've been amazing!

Good Service, however price wise only worth to buy when the item is in Discount, for countries with smaller salaries, it hurts the wallet (obviously quality is paid with a higher price)

Costumer service also Excellent

Amazing items. Customer service was so helpful and worked out of hours too! Solved my problem within an hour of submitting my email. Have been buying these posters for years. Great items.

product of great quality. Had an issue with the delivery, the support team help me and an replacement of the damaged product was done in 3 days.

i had an issue wit2 of my posters when they arrived damaged because of the shipping, i emailed their customer support and got a reply fast and they gave me 2 free replacements and internation shipping priority, amazing customer service

Problem with limited-edition original order being damaged, but they organised for the plate to be picked up and replaced. Great communication throughout.

Somewhere along the shipping journey of my displate the metal was dented solidly. It was just past the ability I have to unbend it and retain its art and more importantly, shape. I contacted support and was able to get the same art in the same configuration shipped to me with great haste. A truely great experience.

Heads up to Canadians, the currency is in USD not CAD, it makes a big difference if you didn't notice that. Also, be aware that the Canadian government will routinely charge duties on displate items. As far as the item we purchased we are very happy with the quality and customer service.

We had a poster delivered very damage by UPS, Displate got back to us ASAP offering toe send a replacement!

Responded even outside regular hours. My issue was resolved

Honestly the support here is unmatched by any customer support i have received in a very long time.. i wont go into details about the nature of the problem i had but displate support went ABOVE AND BEYOND. And did it quickly. I couldnt be happier and id definitely recommend them to anyone.. the product is awesome too!

They tried to help me and resolve my issue. Kind support

Very friendly and sympathic support. Tgey are communicating respectful with you.

Messaged them the moment I seen a couple dings on the displate and they immediately made things right when I feel they didn't need to do it because the fault was honestly on the driver's with how rough they tend to be. I'm honestly grateful, not having me go through the hassle of sending it back. Genuinely, that was very kind on their part.

Both the first and the replacement displate were beautifully made, I was willing to keep it, damages and all. But I'm happy with outcome. The delivery for both very swift, bought it on Friday, and it came following Tuesday.
The replacement was just as swift, if not more so...

Thanks again, and
Have blessed day..

The package came a little late, but it was worth it when it arrived! It arrived in great condition and looked amazing!

DIsplate made an error in sending us the incorrect item in our order. The item sent to us visually looked VERY similar to the correct item. We sent an email to their
Displate Client Experience Team. After sending photos of the incorrect item, they sent us the correct item. Free of charge, and even let us keep the incorrect item. Great service, owned their mistake, and made up for it in stride.

Probably the best customer service experience I've had considering I dealt with 2 dented/unusable items. I would not ordinarily order from such a company again but you handled it so well I would

Good support

It was on time just how they said, it was very well packaged, the instructions and how to hang them up was very simple and easy and didnt take any time at all to do so. The posters are very great quality and look great, very happy with my purchase!

The customer service was excellent. The pictures we choose are great quality, just as we'd hoped. The original delivery was the wrong prints (it seemed that someone else's order was mistakenly sent to us) but when I got in touch the customer service was really helpful. I asked if they could dispatch the correct order quickly, as it was a birthday present. They responded straight away and the correct order arrived in time for my son's birthday. He's really happy. Thank you