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Dishpatch Reviews 2,864

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding the meals delicious and well-designed by renowned chefs. The ordering process is generally smooth, and the delivery service is often highlighted for its punctuality and careful packaging. Many people also appreciate the clear and easy-to-follow instructions provided, which help them prepare restaurant-quality dishes at home. However, some customers have experienced issues with the delivery service, particularly concerning certain delivery partners, leading to late or mishandled deliveries. A few other people also felt that certain dishes had inconsistent portion sizes or that some ingredients, like potatoes or sauces, were occasionally undercooked or lacked flavor. There were also isolated comments about excessive plastic packaging and a desire for more varied menu options.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the phenomenal ingredients and... See more

Quality

People report positive experiences with quality, praising the phenomenal ingredients and high standard of... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the ordering process easy,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising on-time arrivals and... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise the clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scallops were large and juicy. The hazelnut and co riander butter gave a nice kick. Th provencal bourride was extremely generous in quantity and delicious. Again the tomato and chilli croutons reall... See more

Company replied

Rated 5 out of 5 stars

Really excellent quality meals devised by well known chefs. Andi Oliver's goat curry is sublime. Also had Michel Roux Jnr beef wellington and last night Cafe Murano (Angela Barnett) Italian steak and... See more

Company replied

Rated 5 out of 5 stars

Sabrina Ghayour Valentine special delivered on time, well packed and it was as delicious as it sounded. It was something different, better than anything we could get locally and suited the occasion.... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed “The Winner’s Table” with Danny Young’s menu. The lobster tail was wonderful with fantastic flavours in the sauce. The fillet steak was beautifully tender, with tremendous accom... See more

Company replied


Company details

  1. Meal Delivery
  2. Grocery Delivery Service

Written by the company

Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

This was our 2nd delivery

This was our 2nd delivery - the first was not good (Cassoulet) but customer services rectified our complaint extremely well. This order was for Paul Ainsworth Champagne Monkfish. The starter was lovely - although a meagre portion but acceptable as the overall dish was very tasty. The main was the monkfish and it didn't turn out particularly well as it hadn't been prepared very well and there was still a fair amount of skin on it which made it tough and unenjoyable to eat. The saffron potatoes were undercooked and not overly appealing. The clam and cockle champagne sauce was good as was the dessert.
For the price paid we were disappointed I'm afraid

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi Carol,

Thank you for leaving us your review and we're sorry to hear about these experiences, it's far from the norm. We'll get this passed over to our feedback team, though we do always highly encourage customers to leave feedback directly on the feedback forms, though if you do have any additional feedback at all, please do not hesitate to get in touch with our support team, as they'd be more than happy to help.

Best,
Team Dishpatch

Rated 5 out of 5 stars

A night off from cooking

A night off from cooking, New Year's Eve at home. Love Michael Roux and thought why not.
I usually cook Beef Wellington on Christmas Day, but what a fantastic treat. The whole menu was great.
Will defo be ordering again.

31 December 2025
Unprompted review
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Reply from Dishpatch

Thank you for leaving us your review Shirley and we're glad to hear you enjoyed your Beef Wellington. We hope you get to dine with us again sometime soon.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Great, hastle free way to host over the holidays!

Second year in a row ordering from Dishpatch for the holidays and am really happy as the food was really good, easy to prepare and hastle free!

31 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Isabel!
We hope that you thoroughly enjoy whichever menu you choose next.

Best Wishes,
Team Dishpatch

Rated 3 out of 5 stars

ONLY 2 DAYS NOTICE OF AUTO RENEWAL DATE

Renewal time has arrived and the advance notification of auto-renew has only given 2 days notice. I recommend cancelling auto renew immediately after joining. Cancelling auto renew keeps you in the driving seat.

1 January 2026
Unprompted review
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Reply from Dishpatch

Hi Mandy,

Thank you for leaving a review. Customers are informed when signing up that memberships do auto-renew, though we're always happy to cancel any memberships when customers get in touch.

Best,
Team Dishpatch

Rated 3 out of 5 stars

Beef Wellington Banquet let down

Communication , delivery , packaging and cooking instructions first class .
Meal itself very much curate’s egg - part excellent , part disappointing to say the least .
There is a lot of bread / brioche in this menu ( more than we had realised) so left the sourdough starter untouched .
Chicken liver parfait / brioche was light and tasty .
Champagne &saffron soup was , for us , the star of the show . Really lovely .
Wellington - well frankly , a let down , whilst the beef was clearly good quality and cooked beautifully , the same cannot be said about much of the rest of the dish . Quite what the amount of cabbage inside the pastry was intended to do other than bulk out the Wellington for cosmetic reasons is beyond me . All it did manage to do was make much of the pastry soggy
The Jus was downright offensive- incredibly concentrated and “chemical”
Pudding ( more brioche) just not well executed - the pears were hard ( not firm bur hard ) and seemed to have been marinated rather than poached .
Pate de fruits - excellent .
All in all a disappointing New Year’s Eve meal . I feel certain Michel Roux Jnr would not be happy to be served this version of a menu bearing his name .

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi Graham,

Thank you for leaving us your detailed review, it's greatly appreciated and needless to say it sounds like this menu didn't meet your expectations. We'll be passing this over to the feedback team though if you have any additional feedback at all, please do not hesitate to get in touch with our support team directly as I'm sure they'd be more than happy to help.

Best,
Michael

Rated 1 out of 5 stars

Not as advertised

I bought the Andi Olivers luscious prawn Mac and cheese. Cooked according to instructions It was very dry and only a hint of cheese sauce. The prawns were nice but the the main taste was of pasta and spice. It was supposed to serve 4 to 6 people (changed from 6 to 8 on original description on Christmas Waitrose) but it was only enough for3 to 4 people. Poor value at £20.00 wouldn't buy again

25 December 2025
Unprompted review
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Reply from Dishpatch

Hi Jenny,

Thank you for getting in touch.
We believe you've purchased this directly via Waitrose - in this case we'd suggest to contact the Waitrose customer service directly as I'm sure they'll be more than happy to help with this.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Fantastic service and support from…

Fantastic service and support from staff at Dishpatch. Packaging and delivery excellent. Instructions easy to follow and the meal itself fantastic. Everything fresh and totally delicious.

25 December 2025
Unprompted review
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Reply from Dishpatch

This is wonderful to hear Esther, thank you so much for your kind words and we're so glad to hear that you've enjoyed both our menus and the support that we provide.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Excellent service delivery and…

Excellent service delivery and instructions. Very tasty food with great portions too

26 December 2025
Unprompted review
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Reply from Dishpatch

Thank you for such kind words Susan and we hope you get to dine with us again sometime soon.

All the best,
Team Dishpatch

Rated 1 out of 5 stars

A Christmas disappointment ed the Michel Roux Christmas Feast…

Ordered the Michel Roux Christmas Feast and was truly disappointed in the concept and delivery. The soup was delicious but too much bread (delicious) and two scallops not the same size and too rich given the next course was a rich parfait with more bread. Beef Wellington tough, jus too rich and vegetables a bit gross. Pudding- pear in one portion not cored and inedible- couldn't cut it. More brioche!

25 December 2025
Unprompted review
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Reply from Dishpatch

Hi Wendy,

Thank you for leaving us your review and it definitely sounds like this menu didn't meet your expectations here. If you haven't already contacted out support team with regards to your experience, we'd recommend doing so directly at hello@dishpatch.co.uk

Best,
Team Dishpatch

Rated 5 out of 5 stars

The St John celebratory spread

The St John celebratory spread arrived in timely fashion, before lunch on Christmas Eve, I didn't actually eat in on Christmas Day as I had lunch out with friends, I am still working my way through it bit by bit, I don't like eating large meals so I am spinning it out, I still, on the Sunday after Christmas, have at least 2 meals to go , everything has been really delicious, easy to prepare, beautifully packaged (except I worry a bit about all the plastic, but I don't suppose there is an alternative), altogether a great treat.

24 December 2025
Unprompted review
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Reply from Dishpatch

Hi Mrs Paris,

Thank you for leaving us such a great review and we're glad to hear that you enjoyed it. In terms of the containers, we're always looking at different options, though unfortunately this does need to take into consideration keeping the menu intact and safe during transportation, so it's an ongoing battle but we're always looking into new options for this.

With this being said, we hope you had a wonderful Christmas and new years (albeit a belated one!)

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Better than eating out

After ordering food from dishpatch and have tried 5 different chefs we can honestly say we have enjoyed every one.

25 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much Kerry and this is wonderful to hear.
This is the best part, as we love to offer as many different menus from a variety of chefs so we're super pleased to hear you've been trying different menus!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Beef Wellington Banquet & Bouef Bourguignon - Tremendous…

Had the Beef Wellington Banquet on Christmas day, well actually saved the dessert for Boxing Day. Everything was absolutely delicious, and the instructions were exceptionally good. Main course only 35 minutes! We'd also had Michel Roux's Bouef Bourguignon a couple of weeks previously, and that was alo excellent

25 December 2025
Unprompted review
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Reply from Dishpatch

This is wonderful to hear and thank you so much for sharing your experience with us! We hope you continue to enjoy your menus in the future.

Best Wishes,
Team Dishpatch

Rated 3 out of 5 stars

Beef was not great in the beef…

Beef was not great in the beef Wellington and sauce had an odd taste. Much nicer when we had the same thing last Xmas

25 December 2025
Unprompted review
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Reply from Dishpatch

Hi Andrew,

Thank you for leaving us your review and we're sorry to hear this!
We'll get this passed over to our team right away, though if you have any additional feedback you'd like to provide us with, please do not hesitate to contact our support team at hello@dishpatch.co.uk if you haven't already.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Trust in Michel Roux's cuisine

Trust in Michel Roux's cuisine. Great idea and an ideal way not to get stressed.

25 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Winston and you're right, Trust is Key.

All the best,
Michael

Rated 5 out of 5 stars

Fine dining at home

Fine dining at home. Food tasted great, looked great. Easy to prepare but result was very special. My wife is increasingly unable to go out for fine dining, this preserves that experience for us at home.

24 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for sharing your experience with us Victor and we're honoured to be able to help customers who find difficulty with going out, have these special moments.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Well packed. Good size portions. Great value for money. Exceptional taste. The Champagne and Saffron soup with scallop was fantastic.

25 December 2025
Unprompted review
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Reply from Dishpatch

This is wonderful to hear Claire, thank you so much for sharing your experience with us!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Five pleasurable culinary evenings

We’ve had five successful experiences over the year. We’re careful to choose menus we both like the look of and we’re happy to buy at the high end of the price range. The process of ordering and delivery has been gratifyingly straightforward, the ingredients are cleverly packed, the instructions clear and the food has always been good restaurant quality. It isn’t cheap but it’s cheaper than eating similar food in an upmarket restaurant. Added to which we like the fact that you can buy the wine accompaniment (or buy decent value wine from Dishpatch).

We’ve become committed consumers, we get the supper club discount and have saved more than the subscription cost. What’s not to like if you like sophisticated food?

26 December 2025
Unprompted review
Dishpatch logo

Reply from Dishpatch

This is a wonderful review Mike, honestly. Thank you so much for sharing this with us and we hope that you continue to thoroughly enjoy your experience with us here at Dishpatch.

Best Wishes,
Team Dishpatch

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