Discount Salt Pool Reviews 514

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting specific items like the Poolmate Hydro 6 and replacement chlorine generators. Many appreciate the quick and easy installation of parts, noting that their pools were up and running swiftly. The delivery service is frequently commended for its speed and reliability, with products arriving on time and as expected. Reviewers also found the sales support to be excellent, providing knowledgeable assistance that helped them choose the right products. However, some customers occasionally experienced issues with product functionality, such as a replacement cell not performing optimally after installation.

What people talk about most

Product

Reviewers express satisfaction with the product. Many customers highlight the quick delivery, with items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shipping was fast and the cleaner I chose is worth every penny in time saved! The poolmate hydro 6 is an absolute beast of a robotic vacuum! My pool floor is very unlevel with lots of dips and lin... See more

Rated 5 out of 5 stars

My experience with DSP was a very good one. I was very happy to find that they carried a quality replacement chlorine generator for the Pentair IC40. I am so tired of the IC40 failing after only 3 yea... See more

Rated 5 out of 5 stars

Replaced the P20 Salt Cell with one about 1/2 the cost and worked beautifully as a drop in replacement including same connector. Discount Salt Pool shipped the unit in a day or two and I had it withi... See more

Rated 5 out of 5 stars

We received the product without any issues. Because our pipe was 1 1/2" instead of 2", I contacted the company to ensure that the difference would not cause functionality issues. It is always great... See more


Company details

  1. Internet Shop

Information provided by various external sources

Since 1997, Discount Salt Pool has helped hundreds of thousands of homeowners, pool service professionals, commercial pool operators, and Do-It-Yourselfers all over the USA and North America discover the savings and benefits of a saltwater pool. Located just Northwest of Houston, Texas, we ship salt pool conversion kits that include everything needed for a quick and easy transition to saltwater chlorination. Our volume enables us to offer the very best prices on the twelve brands of salt pool equipment that meets our high standards for quality, value, and technology. Our entire staff has hands-on experience with salt pool systems and is well-trained to answer any questions you may have. Call us and see for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Support team technician Sarah…

Support team technician Sarah Kilpatrick, her amazing skills, calm demeanor and concern helped me resolve my technical issues with my rj30+ pool salt chlorinater in record time. I was so great full that I will now only exclusively use Discount Salt Pool for all my pool needs in the future. Thank you Sarah 😜😃

12 December 2024
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

We're so glad that the issue as able to get resolved, and we deeply appreciate your trust in us. Thank you for sharing your feedback as well, this is the experience that we try to provide for every customer. Please be sure to let us know how we can continue to be of service moving forward.

Rated 5 out of 5 stars

Honest and dependable

Was on my second cell from circupool and started having some problems. Contacted tech support and was told some things to check and if it didn’t help, send back for testing. Was found to be defective and still under warranty. Sent me a new one for a fraction of the cost. When my system finally goes out I will only go to circupool for replacement. They are helpful, honest, reliable and always friendly. They have earned my trust and business. I would not consider going anywhere else

1 August 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT customer service!!

EXCELLENT customer service!!! We have very different shipping than most areas. Explained to Ashley. She listened without interruption and got it figured out! I have zero complaints about this company! They know how to treat their customers to keep them returning in the future!
Signed,
Very satisfied customer

26 July 2024
Unprompted review
Rated 5 out of 5 stars

All went smoothly

I was a little nervous about ordering such an expensive item via the internet, but all went smoothly. I appreciated the ease of the link to track the order.

20 June 2024
Unprompted review
Rated 4 out of 5 stars

Salt cell works well

Salt cell works well. Easy instructions and installation. Arrived in a timely manner. My only problem was with technical support prior to buying the cell. Was kept on hold for twenty minutes then an automated voice came on to say goodbye and hung up.

19 June 2024
Unprompted review

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