Discountdressshop Reviews 

197
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I purchased a dress that was sold out. They had Immediately called me and sent a email of three other options. Same size and color different styles which was very helpful. I was able to choose an... See more

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Rated 3 out of 5 stars

Customer service was helpful, responsive and friendly when I initially reached out about purchasing the dress. Delivery was also very fast. The dress was beautiful in person, just like the online phot... See more

Company replied

Rated 5 out of 5 stars

The dress is gorgeous and exactly as pictured. Customer service was excellent when the first dress arrived with a broken thread and some missing beads. They shipped out a replacement dress the next da... See more

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Rated 4 out of 5 stars

The quality of the dress is good and Jeremy was very helpful. Only thing I could say to make the experience better is that some dresses we were wanting was in stock online but was actually out of stoc... See more

Company replied

Company details

  1. Formal Wear Store
  2. Clothing Store
  3. Dress Store
  4. Handbags Shop
  5. Swimwear Store
  6. Women's Clothing Store

About Discountdressshop

Written by the company

DiscountDressShop.com

• Fanatical customer service!

We're NUTS about our customers and we'll do anything to keep you happy. We're always here at info@discountdressshop.com or at 714-982-7352.

• AMAZING Low Prices!

Gone are the days of paying crazy prices at the local store. DiscountDressShop.com negotiates great deals with our suppliers, and pass these savings on to you!

About DiscountDressShop.com

DiscountDressShop.com was founded in 2009 in La Habra, California on that the idea that good deals and great customer service is what we are about.

Shop prom dresses, formal dresses, mother of the bride/groom gowns at DiscountDressShop.com. Find homecoming, cocktail dresses, bridesmaids gowns, graduation dresses, military ball, quinceanera's, plus-size formal and inexpensive prom dresses that will be delivered right to your door with fast shipping from California!


Contact info

4.1

Great

TrustScore 4 out of 5

197 reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(197)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A couple problems

I received my dress and was very unhappy that when it arrived with UPS I had to pay an additional $60 in duty charges after paying my shipping costs through the check out process. The dress came exactly as pictured on the website which was great, but it was small through the bust area and I even ordered a larger size than I usually take. This is very disappointing as I may have to send it back. Or spend more money to get it altered.

8 March 2020
Unprompted review
Discountdressshop logo

Reply from Discountdressshop

Hi Janis, I'm sorry to hear that you had to pay an extra duty for the item. Unfortunately we do not have any control over taxes and duties, which are imposed by customs in your country.

item 8723, https://www.discountdressshop.com/products/short-formal-khaki-dress-v-neck-lace-chiffon-3-4-sleeve-jacket

Rated 5 out of 5 stars

Awesome!

Awesome! Dresses are gorgeous and reasonably priced

28 January 2020
Unprompted review
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Reply from Discountdressshop

Thank you Karin for taking time to write feedback on two items you ordered!

6009, https://www.discountdressshop.com/products/strapless-embroidered-prom-gown-layered-skirt-sweetheart-neck-off-white
7258, https://www.discountdressshop.com/products/cinderella-divine-7258-off-the-shoulder-long-chiffon-gown-burgundy

Rated 5 out of 5 stars

Easiest dress shopping this big girl has ever done!

I am so glad I found this dress shop online. Finding a plus sized formal for a Mardi Gras ball I attend every year has always been such a pain - until this year. I’ll admit that I was extremely skittish to order online because of the horror stories, but after two weekends wasted shopping for a dress I rolled the dice and ordered one from Discount Dress Shop by Cinderella Divine (style CH211) on Thursday. In fact, I was so worried that the dress would not fit or it it would be one of those horror stories that I went shopping again over the weekend and purchased an emergency backup dress, which was really plain and not what I wanted. Well today, (Monday) my dress from Discount Dress Shop came in, and it is stunning and fits perfectly.

I also want to share the ordering process I experienced just to give the full low down. Once I found a dress I liked, I messaged the company through the messenger on their website to check to see if it was in stock and sizing. They were offline at the time, but someone quickly responded back to me through email to let me know the one I wanted was not currently in stock, and it would not be in until after the ball. The rep also sent me a link to all of the dresses they carried that would work for me based on my measurements. Luckily, my second choice was in stock, so I placed my order on Thursday with 2 day shipping and it arrived today.

I really wanted to share my experience because I know how hard it is to find plus sized formals, and being a teacher on a limited budget, I also know how scary it is to buy online with all of the fraudulent companies out there. So here is my advice based on my experience...this is a legitimate company with beautiful dresses. Also, take a second to call or message to check for availability and correct sizing because formal wear has very different sizing than normal clothes (I am usually a 18-20 or 2X, but I had to order a 4X in my dress.)

I so wish I could add a photo to this review. The dress is beautiful.

27 January 2020
Unprompted review
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Reply from Discountdressshop

Kellie, thank you so very much for the amazing and thorough review on the dress you ordered!
CH211, https://www.discountdressshop.com/products/navy-blue-pleated-glitter-long-prom-dress-v-neck

I am glad that we were able to provide the information and attention to you and for helping validate us as a company! I look forward to serving you again!

Rated 5 out of 5 stars

Beautiful Dresses Delivered Quickly

Beautiful Dresses Delivered Quickly! After spending hours searching for a particular-fitting dress at endless websites, my heart sank when I found out the other companies required up to 4 weeks to MAKE THE DRESS. That's when I came upon Discount Dress Shop. It actually saved my day! The dresses are beautiful, great quality, and Promptly shipped...they're already made and waiting! I especially appreciated the personal service of Jeremy. He changed a scary dilemma into a happy day for me! Thank you so much!

25 November 2019
Unprompted review
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Reply from Discountdressshop

Laura, thank you for taking the time to write a review on both the dress and your experience with customer service! I am glad that we were able to find an alternate dress (#2030J) for you since the original one was not in stock. Thanks for being flexible and willing to try something else!

#2030J, https://www.discountdressshop.com/products/royal-blue-v-neck-sleeveless-floor-length-mermaid-formal-gown-with-jacket

Rated 1 out of 5 stars

Size of dress did not match dimensions…

Size of dress did not match dimensions given

22 November 2019
Unprompted review
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Reply from Discountdressshop

Hi Kay, I'm sorry to hear that the dimensions of the dress you ordered did not match. That's strange to hear because the dress you ordered is made in the United States and we have not had any issues with this dress. In fact, it has been one of our best sellers for the past 12 years.

Rated 5 out of 5 stars

Perfect and good quality if fabric

19 November 2019
Unprompted review
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Reply from Discountdressshop

Thank you Marilyn for taking the time to write about the quality of the dress you ordered.

#8856, https://www.discountdressshop.com/products/navy-blue-short-wedding-guest-dress-with-chiffon-bolero-jacket

Rated 2 out of 5 stars

group of 25+ ladies for a event

Our group of 25+ ladies purchase these dresses for a huge event. The sizes of the dress are a little off. The jacket sizes do not match with the size of the top of the dress. The experience wasn't great. There were a few exchanges that neede to be done. I have been currently waiting for almost two weeks for someone from the company to return my call in reference to exchanging sizes for the dresses. Due to the fact we haven't heard back from the vendor and they have our money, I think it is poor customer service on the companies end. This is sad because the dress is beautiful and the company did great in getting the dresses to us quickly. They failed in not following up to keep us as customers during the exchange process. The group was planning to buy the same dress again in other color,but due to the experience we will find another vendor.

16 November 2019
Unprompted review
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Reply from Discountdressshop

Hi Kimberli, we received your RMA submission (#7566E161353) on 11/11/19, which was approved and instructions were emailed to you to exchange for a different size. We have yet to receive your return to exchange to the size you need. I have never received any phone calls or voice messages or even emails by you. If so, I would have definitely called you back or replied to your emails. I have been in contact with Mrs Boysaw and Mrs Hazen who I spoke on the phone with yesterday. I can assure you that I have been working hard to be sure your group gets the sizes you need before your event on December 1, 2019. Please call (714) 982-7352 or email me with your concerns. I am here to help!

Rated 5 out of 5 stars

This was the 1st time making a purchase…

This was the 1st time making a purchase from the company & it could not have been better. Received in a timely fashion, help was given so that item was a perfect fit. I would definitely recommend this place to others‼️

14 November 2019
Unprompted review
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Reply from Discountdressshop

Thank you Barbara for taking the time to write a review! It's always great for us when someone makes a first time purchase and is happy with the result!

#8466, https://www.discountdressshop.com/products/long-chiffon-silver-mother-of-groom-dress-lace-long-sleeve-jacket

Rated 5 out of 5 stars

Fit was perfect

Fit was perfect. Dress came quickly, I am so happy with my purchase.

4 November 2019
Unprompted review
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Reply from Discountdressshop

Hi Elise, thank you for taking some time to write feedback on the dress you ordered from us.

#8466, https://www.discountdressshop.com/products/long-chiffon-silver-mother-of-groom-dress-lace-long-sleeve-jacket

Rated 5 out of 5 stars

Top notch service

Jeremy at the dress shop went above and beyond in helping me get my daughter’s dress. He not only made it a point to ensure I got the right dress but personally took the time to give me options when I was all out of them. Exceptional service... Thanks Jeremy!!!

2 November 2019
Unprompted review
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Reply from Discountdressshop

Thank you Berna for taking time to write a review on the silver dress you ordered from us. I was happy to ensure you got the right dress and provide options for you and your daughter!

#CD0141, https://www.discountdressshop.com/products/short-a-line-dress-silver-chiffon-skirt-beaded-lace-halter-bodice

Rated 3 out of 5 stars

An A for effort I guess....

I would give 5 stars if the dress I ordered had been in stock. I was emailed AFTER order was submitted that ALL sizes were out. The site should be more current. The cx service rep offered me every other style they had that I hated...which is why I didn't choose one originally, but I was desperate at this point. The one I chose did arrive on the day I needed to wear it as promised at my job. It was "OK" except too small. I should've known to stick with the size of my original order...ended up rigging up a black top I was already wearing to replace the shell since I had to go straight to the event from there. Thankfully the jacket only buttoned at the neck so it passed, and I wore suspenders to keep the skirt from falling. It got me through the event that night. The rep made a sale. FYI...order WAY ahead of time.

19 October 2019
Unprompted review
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Reply from Discountdressshop

Hi Barbara, I'm sorry to hear you were not completely satisfied with your purchase. Most of our gowns are in stock, however in the event that a dress is not available, we send an email notifying with options. We try to provide as many alternative options as possible, but ultimately it is the customers decision should they decide to choose something else.

Rated 5 out of 5 stars

The service was great the sale person…

The service was great the sale person really assisted me, he called me to see if i was still interested in the dress, he was so nice. I will be shopping with him again soon.

15 October 2019
Unprompted review
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Reply from Discountdressshop

Thank you Eloise for taking some time to write a review on the fuchsia dress you ordered. Always happy to assist customers!

#5170, https://www.discountdressshop.com/products/hosanna-5170-plus-size-3-piece-set-fuchsia-ankle-length-dress

Rated 1 out of 5 stars

Disappointed

I honestly feel like I received the knock off version of this dress. The top of the dress doesn't even compare to the picture. The cut and the "folds" don't match up with the picture. The folds don't extend all the way and it looks bunched up and poorly made

13 October 2019
Unprompted review
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Reply from Discountdressshop

I'm sorry to hear that you were not pleased with the burgundy dress (#7472) you ordered from us. None of our dresses are knock off's as we order them directly from the designer who makes each dress. I appreciate your honest feedback, especially since this was the first negative feedback we've received for this dress.

#7472, https://www.discountdressshop.com/products/floor-length-spaghetti-strap-burgundy-prom-dress-v-neck

Rated 5 out of 5 stars

Great communication

Great communication, fast shipping and a beautiful dress!!

8 October 2019
Unprompted review
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Reply from Discountdressshop

Thanks Jodi for a quick review on the mint/white dress you ordered!

#6344, https://www.discountdressshop.com/products/white-mint-v-neck-two-piece-homecoming-dress-appliqued-crop-top

Rated 5 out of 5 stars

Love my dress

Love my dress! Fits perfectly.

26 September 2019
Unprompted review
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Reply from Discountdressshop

Thank you Nancy and Peter for a quick review on the burgundy dress you ordered from us. So glad you loved it and that it fit perfectly!

#8863, https://www.discountdressshop.com/products/burgundy-tea-length-semi-formal-dress-with-lace-bolero-jacket

Rated 5 out of 5 stars

Would by again

Dress came exactly as expected but shipping took a little longer than expected.

17 September 2019
Unprompted review
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Reply from Discountdressshop

Thank you Carolyn for your feedback on the black/silver dress you ordered from us!

#8212, https://www.discountdressshop.com/products/black-silver-metallic-short-party-dress-with-v-neck-and-back

Rated 4 out of 5 stars

I love the company and its products

I love the company and its products. Very dependable company for your dressing needs.

13 September 2019
Unprompted review
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Reply from Discountdressshop

Thank you Kenitra for taking the time to write feedback on your experience with us as a company and our products!

Rated 5 out of 5 stars

Great dress

Great dress, great quality, perfect fit, beautiful color; the international shippment was really fast and without inconvenients. I would buy again.

Dress: cinderella CD711 in hunter green

9 September 2019
Unprompted review
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Reply from Discountdressshop

Thank you Tanya for taking the time to write a review and placing an order from Mexico! I am really glad to hear you enjoyed the dress CD711 you ordered from us!

#CD711, https://www.discountdressshop.com/products/hunter-green-off-the-shoulder-mermaid-long-formal-dress

Rated 5 out of 5 stars

Terrific customer service

Terrific customer service, choice of dresses, and prices. Made the selection of my mother of the groom dress a painless pleasure.

23 August 2019
Unprompted review
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Reply from Discountdressshop

So glad to hear that you had a wonderful experience with us Susan!

#5188, https://www.discountdressshop.com/products/clearance-hosanna-5188-plus-size-3-piece-set-pink-tea-length-dress-size-3xl

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