Direct Vacuums Reviews 

46,394
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and value, often noting that refurbished items appear brand new and perform exceptionally well. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged. Reviewers also appreciate the competitive pricing, finding that they save significantly compared to buying new items. However, some customers also noted issues with product functionality, such as items not heating properly or leaking after a short period, and some received damaged goods despite descriptions of like-new condition. A few other people also felt that delivery information was slow or incorrect, leading to delays and frustration.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and condition of items,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

Quality

Users describe positive interactions with quality, with many customers reporting that refurbished items look... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great and reasonable prices... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good replacement product at a reasonable price. I had the initial acknowledgement followed by a confirmation. There was a document attached that I could not download for whatever reason. Otherw... See more

Rated 5 out of 5 stars

Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more

Rated 5 out of 5 stars

The part I needed was available from the manufacturers Tefal. But the price including postage was double what direct vacuums were quoting. I ordered the product (a replacement air fryer tray) and it a... See more

Rated 5 out of 5 stars

Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for mo... See more


Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

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4.4

All reviews

(46,394)

2,908 reviews in the last 12 months

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Rated 5 out of 5 stars

Ease of ordering and swift delivery

Ease of ordering and swift delivery. I really like the idea of eco friendly shredded cardboard as packaging, which was done very well.
For me this a great option, as I already have all the accessories so just needed to purchase the main body of the steamer, saving waste.
Great value, I will purchase again from this company and can definitely recommend.

27 June 2026
Rated 5 out of 5 stars

Great online service

Great online service. Item as new exactly as described. Fantastic price. Arrived next day well packed. I've bought several appliances from this site over many years. Always very happy. Never any problems. Thank you.

26 June 2026
Rated 5 out of 5 stars

Hoover was like brand new

Hoover was well packed and came looking brand new and working perfectly. They also offer a years warranty. My only gripe was the delivery company dpd twice didn't show up at my house and sent a picture of another house twice so it took me about 5 days to receive when I was desperate for a hoover but that was on dpd n not this company who did their part of the sale brilliantly and for a great price

24 June 2026

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