Direct Unlocks Reviews 

Reply from Direct Unlocks

Updated Jul 11, 2026

Hi — Charlotte here. Thanks for the frank feedback and I’m sorry you felt misled.

Quick status: your order (placed Jul 11, 2026) shows you’ve paid $24.99 for the Eligibility Check and the $54.00 unlocking payment is still required. Please initiate that payment via your Tracking page to proceed.

A couple of clarifications from our terms:
- “Eligibility Check: These checks are non‑refundable.”
- “There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.”
- Also for Android: “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.” If your A15 doesn’t prompt for a code a Remote USB unlock may be needed at extra cost.

I hear you about transparency and review options — I’ll pass your concerns to the team. If you want, I can walk you through making the $54 payment on your Tracking page or check why any extra service might be required.

Reply from Direct Unlocks

Published Jul 11, 2026

Hi — I’m really sorry this was such a frustrating experience.

A couple of important points from our policies that explain what happened: our Terms & Conditions say “there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase” and “It is not possible to cancel your order once it is paid for.” Our Refund Policy also notes: “No Unlocking Code Prompt: No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card.”

To look into this for you I need your IMEI — without that I can’t find your order. Please use the Live Support link on your tracking page and send your IMEI there so I can review the order and advise next steps (where eligible we can issue a credit note per our terms).

Thanks — Charlotte

Reply from Direct Unlocks

Published Jul 10, 2026

Hi — I’m really sorry this has left you feeling ripped off. I can see why you’re angry.

To explain what happened: the £14.99 you paid was an Eligibility Check, which is a separate service to the actual unlock. As our Terms state, “Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order,” and our Refund Policy is clear that “Eligibility Check: These checks are non-refundable.” If an unlock is required after the check, a further payment is needed (your order currently shows “Only paid for Eligibility Check, awaiting Unlocking Payment of £42.00”).

If you want to proceed, please initiate the unlocking payment via your Tracking page. If you prefer, I can double-check your order status and confirm whether a Premium Service is required — let me know and I’ll look into it. You can also see other customer experiences here: https://directunlocks.com/unlock-iphone-16-manufacturer#review_section

— Charlotte

Reply from Direct Unlocks

Updated Jul 10, 2026

Hi — I’m really sorry you’ve had this experience, and I understand how frustrating that must feel.

Quick summary of your order so we’re on the same page: you paid €26.99 + €15.99 (Eligibility Checks) and €50 (Standard Unlock), order placed 23 Sep 2025, status: Hard‑Locked, and a credit note was issued.

Per our terms: "Any unlocks which come back as Hard‑Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock." Also, "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing."

What I can do right now:
- Escalate your case to our Specialist Team to reopen support and correct the IMEI if it was our error.
- Offer to apply your credit note toward a Remote USB unlock for your Samsung Galaxy J3 (Remote USB is the usual route for Samsung devices and, if it fails, "Remote USB Unlocks will be refunded back to your card if it is not possible to unlock your device").

Please reply here with your order number and the correct IMEI (and the email you used) and I’ll escalate immediately and get someone to contact you directly.

Reply from Direct Unlocks

Updated Jul 10, 2026

Hi — I’m really sorry you’ve had a frustrating experience. I can assure you we’re a legitimate service: as our Terms state, “All of the services offered on this website are entirely legal in Europe and North America.”

Sometimes extra payments are requested because the device needs a different service type (for example, a Remote USB or a Premium Service). As our Terms explain, “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device,” and initial checks or upgrades can incur additional, non‑refundable costs. At the same time, if “having worked with our technician to get the code to work, and we cannot get the code to work, you’ll be refunded.”

We don’t have your IMEI or order reference here — that’s required to investigate your case. Without that we can’t address your specific concerns. Please use the Live Support link on your tracking page or reply with your IMEI and order number so we can look into this and make it right.

— Charlotte

Reply from Direct Unlocks

Updated Jul 10, 2026

Hi — Charlotte here, thanks for the great review! I’m glad your Telstra unlock was quick and successful.

If you need anything else, please open Live Support from your tracking page — we’ll need your IMEI to locate the order. As our policy states, “Wrong IMEI: No refund if the provided IMEI is incorrect.” Without an IMEI we can’t address order-specific issues.

Thanks again — happy to help if you need more unlocks!

Reply from Direct Unlocks

Updated Jul 9, 2026

Hi — Charlotte here. Thanks for the feedback — glad it was "pretty good". Your unlock is complete for your Motorola Moto G Play 2023 (Xfinity USA). Your unlocking code is: 43465311.

As noted in our terms, "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" — if you want, I can walk you through the steps. If the phone doesn’t prompt for a code, you’ll need a Remote USB unlock.

You paid $24.99 (Eligibility Check) + $69 (Standard Unlock). I appreciate the note about price — reply if you’d like a small discount on a future service or any help getting the code entered.

Reply from Direct Unlocks

Updated Jul 8, 2026

Hi — I’m Charlotte, and I’m really sorry this has been so stressful.

To investigate and help resolve this properly I need your order reference or the phone IMEI — without that we can’t locate your purchase. In the absence of any reference, we cannot address your specific concerns; please use the Live Support link on your tracking page so we can look into it together.

For clarity on refunds: our Refund Policy does state refunds in certain cases (for example, “If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.”) but our Terms also note that “It is not possible to cancel your order once it is paid for.” and that “Wrong IMEI: No refund if the provided IMEI is incorrect.”

Please open Live Support with your order number and IMEI and I’ll personally escalate this for you.

Reply from Direct Unlocks

Updated Jul 8, 2026

Hi — I’m really sorry you’ve had such a frustrating time. I can see your order (placed Jul 8, 2026): you’ve paid $6.99 for the Network Check and $24.99 for the Eligibility Check, and your status is “Only paid for Eligibility Check, awaiting Unlocking Payment of $54.00.”

A couple of important points from our terms I need to flag for you:
- “It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.”
- “'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee… there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.”
- From the Refund Policy: “Eligibility Check: These checks are non-refundable.”

Your Eligibility Check shows the phone is ready for the actual unlock request — the next step is the $54 Unlocking Payment so we can submit the IMEI to AT&T on your behalf. Please initiate that payment via your Tracking page. If the phone needs a Premium Service (if certain criteria aren’t met) that will be shown in your status and we’ll let you know.

If you’d like, I can quickly check your order now and confirm whether a Premium Service looks likely before you pay. Would you like me to do that? — Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m really sorry this has been stressful. I can explain what’s happened and the options.

You paid £14.99 (Eligibility Check) and £42 (Standard Unlock). Your order (placed 7 Jul 2026) is showing: "Blacklisted - Premium Service Required at a price of £133.00." As our site states, "If the iPhone doesn't meet certain criteria (disclosed on their checkout page), a Premium Service may be required in addition to the Standard Unlocking Payment." Also note our Refund Policy: "Blocked/Blacklisted Phones: If your phone is blocked, stolen, or lost, no refund is provided" and "Eligibility Check: These checks are non-refundable."

You were issued a credit note — you can use that on a future unlock by clicking "Use Credit Note" on checkout. If you want us to proceed with the Premium Service, please initiate the payment via your Tracking page.

If you’d like, I can guide you through the Tracking page steps now. — Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m sorry you’ve had this experience.

Please note we don’t ask for extra payments after purchase except in specific cases (for example if a device requires an upgrade). As our Terms state, “It is not possible to cancel your order once it is paid for.” Our Refund Policy also sets out when refunds are given (for example, “Incorrect Unlocking Code”).

We can’t investigate your order without your IMEI. In the absence of that reference we cannot address your specific concerns — please use the Live Support on your tracking page so we can look into this and put it right.

— Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — Charlotte here. I’m really sorry you’ve had this experience and I take reports like this very seriously.

To investigate and resolve it I need your order reference and the phone IMEI — without those we can’t look up your transaction. Please use the Live Support link on your tracking page and include your IMEI/order number so we can review the charges and next steps.

Thank you — once we have that I’ll escalate this for you right away.