Direct Trade Supplies Reviews 

I ordered the wrong downlight (my mistake). Helpful advice on the phone for the correct replacement, which arrived within two working days as promised, together will a full refund for the original item. I will definitely be using them again.

Helpfulness and efficiency of office staff. Overall good experience including dispatch of item including tracking end to end.

Fast service, easy to order 10/10

The reflection is on the product and not the supplier.
Ohme customers services are then worst experienced of any company. The charger would not connect and the offered no help to activate the SIM in the charger
None of the 6 phone calls answered after holding on trephine for 1 hour at a time Cost extra £60 and 10 days to get its to work

Good quality product at a great price and fast delivery

Great experience dealing with Direct Trade Supplies. We were able to buy the 5 different lights we needed from the same supplier. With a great website that is intuitive and easy to use. The prices are really good and for me 20% less than my local trade shops. All delivered in manufacturer packaging free a few days after ordering. We will need a few more lights as renovation progresses and will have no hesitation using DTS again

Order made at the end of Feb, it is now 8th March and still nothing arrived. Sent an email…..no reply.
Make up your own mind as to whether or not this company is worthy of your business and time….
Made my mind up !

Availability, choice, price and delivery all proved to be excellent. Ordering on line was straightforward with helpful descriptions.

Easy purchase and my electrician installed without any problems

I ordered an EV charger, at a good competitive price, from Direct Trade Supplies. I was unsure whether it would arrive in time, despite ‘next day delivery’ statement. I rang the Company, who answered immediately and personally - and reassured me it would. I placed the order at 1345 on Tuesday and took delivery ar midday on Wednesday. Very happy with service and price.

Good price quick delivery dont forget to order harvey if your going wireless

Used them for about 5 years now for various products .Fast and painless experience

I recently placed an order with this company.
Unfortunately, the goods were faulty, and up to this point the company was quite good, and I was refunded quite quickly ,once I posted back to the company the faulty goods

According to the website I should also have had my return P&P refunded. I raised with issue with the company - twice via e-mail.
As of today’s date, I have not received any response for the postage refund.

If you try to call the company the number goes to an answering machine. I did leave a message... again, no response received.
Terrible customer service I will NOT be using this business again.

Disappointing
Order was received very late. Customer service were uninterested . -
Was told DPD tried to deliver numerous times, which I don’t believe as I work from an office overlooking my Gates.
Sent to a collection point- they didn’t have it as they don’t receive big parcels they sent me somewhere else .
Eventually after an hour and 20 minutes driving around I managed to locate my order .
No communication from DPD or the company at any point .
Not for me, thanks .

Cancelled my order without any communication, I then tried to contact their customer services to ask why this had happened and I’ve just been ignored! Prices looked promising but shocking service, take my advise pay a few pound more and use a company that cares!

Have to say a big thank you to Richard for replacing 2 faulty downlights with the new updated version. Brilliant customer service.

5** ordered an expensive light fitting. Arrived well packed and quick, would recommend 😄

Great company. Top quality items for sale at a decent price.
Delivery is fast. Definitely recommend.

Both dealing with this company were positive and left a great impression.

1) I placed then later cancelled the order. All dealt with with great speed and monies returned same day.

2) I placed an order a few week later, received within 48hrs.

I would defiantly recommend them, their website if perhaps a bit dated - but they make up for it in price and service.

Fantastic customer service, Gary you was amazing
Item sent was incorrect , rectified immediately and replacement sent and arrived less than 24 hrs later what more could you ask for
Thank you so much this type of customer service means I will be going back when additional items are required as it builds trust which is so lacking in most companies today