Directpick Ltd Reviews 264

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Disappointed. Does not include mains charger. Fortunately uses USB. Saw nothing on listing stating "No mainscharger included". Enentually found statement on end of box - "Not included - all 5V min. 1A... See more

Rated 1 out of 5 stars

Awful experience, I wouldnt bother using. After i ordered i recieved an email telling me i would get a dispatched email snd tracning info, should be delivered within 4-6 days. Nothing. No email no... See more

Rated 5 out of 5 stars

Small clear storage boxes with clip lid and handle. I purchased 8 boxes and did not realise they were slightly smaller than I wanted but it hey have come in handy and useful. Ordered and informed when... See more

Company replied

Rated 4 out of 5 stars

My purchase was packed and dispatched quickly. However the Royal Mail delivered my item to the incorrect address. I emailed direct pick who to this day have not responded. Absorbant customer servic... See more

Company details

  1. Do-it-Yourself Shop

Written by the company

Home and Garden at Directpick Shop for everything you need for your home, garden and beyond at upto 50% off the retail price.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

264 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A refund has been made still no communication.

Do not deal under any circumstance with this company it took my money did not respond on the telephone, by email or by using the company enquiry form. The product I ordered has NEVER bben supplied. I have been diddled out of about £21 and have now reported the situation to my credit card company. I will be writing to Companies House suggesting they review the Company registration as I have suffered effectively a scam.

12 August 2024
Unprompted review
Directpick Ltd logo

Reply from Directpick Ltd

Please provide order number but looking by name and recent orders we have refunded you the money as you did not select the correct shiiping cost for product more than 60cm thanks

Rated 5 out of 5 stars

Speedy service

Our order for vent covers arrived quicker than expected and they are just as described. Very reasonable price so very happy with our purchase.

12 August 2024
Directpick Ltd logo

Reply from Directpick Ltd

thanks

Rated 3 out of 5 stars

Delivery Issues

Unfortunately the delivery went to a local shop instead of being delivered to us directly. I did contact the supplier, but didn't get a reply until after delivery. In all my years of purchasing for business this was the first time this has happened. It was a bit difficult getting it collected and I had to pay to have it delivered from the shop to our unit address. Otherwise, the good were fine and arrived in good order.

1 August 2024
Directpick Ltd logo

Reply from Directpick Ltd

well you have selcted the DPD nearest pick up point at the check out thats why it went to a local pick up shop

Rated 5 out of 5 stars

Fast delivery

Fast delivery of lock & lock plastic containers at a fair price too. No issues at all.

16 July 2024
Unprompted review
Directpick Ltd logo

Reply from Directpick Ltd

thanks

Rated 1 out of 5 stars

Disappointing

I ordered and paid for 6 bowls but only 4 were delivered. I have emailed 3 times and tried to phone but emails have not been answered and I cannot get through on the phone.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

Won't give refund for damaged item

Id give zero if possible!
Ordered 2 tubs of paint, they came and 1 tub of paint the lid came off and by the time I received my delivery it had emptied in the full box and leaked all into my recycle bin where the postman left it!
Customer service is absolutely atrocious. Called their number god knows how many times but no answer.
I was told I would get a refund for the damaged item over 2 weeks ago and still no refund.
I've emailed twice and tried calling again but no reply! Looks like I will be going to ombudsman to get this resolved if they don't refund me ASAP!!

4 May 2024
Unprompted review
Rated 1 out of 5 stars

My order arrived with an item missing…

My order arrived with an item leaking but worse the main item missing. Contacted the company but had no reply. So dispatch and packing poor, aftercare totally absent. This was an initial test order, so needless to say my last.

3 June 2024
Directpick Ltd logo

Reply from Directpick Ltd

Please advise order number so we can look into this for you

Rated 3 out of 5 stars

Disappointed

Disappointed. Does not include mains charger. Fortunately uses USB. Saw nothing on listing stating "No mainscharger included". Enentually found statement on end of box - "Not included - all 5V min. 1A standard plugs can be used". Other than that seems well constructed.

10 May 2024

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