Direct Door Handles Limited Reviews 

220
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery, often noting next-day arrival and hassle-free experiences. Many highlight the excellent quality of products, describing them as well-made, in perfect condition, and exactly as described. Reviewers frequently commend the outstanding service, with staff providing helpful, first-class assistance and clear communication. People particularly appreciate the proactive communication and detailed advice from staff. The ordering process is noted as easy, supported by a good website with comprehensive product details. Many customers express their intention to use the company again, highlighting their satisfaction and trust.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Users describe positive interactions with the product, consistently praising its good quality and durability.... See more

Service

Consumers find service to be positive, with many reviewers expressing overall happiness and a willingness to... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and fast... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as good quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, advise on other products and after sales review to check delivered on time and that I was happy with my purchase

25 March 2024
Rated 3 out of 5 stars

Whilst the hinges are well made and…

Whilst the hinges are well made and look great on the doors, the screws supplied seem to be of inferior quality and easily got chewed up, even using a hand powered screwdriver. Pity!

29 January 2024
Direct Door Handles Limited logo

Reply from Direct Door Handles Limited

Hi there, thank you for the feedback, we would have been happy to help sort replacement screws if informed as we haven't had this problem before. All the best.

Rated 5 out of 5 stars

Have used this company many times and…

Have used this company many times and always provide a brilliant service, always keep you informed with your order, an excellent company with perfect customer relations, many thanks for your hard work
Providing the service for us trades

9 January 2024

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