Direct Door Handles Limited Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery, often noting next-day arrival and hassle-free experiences. Many highlight the excellent quality of products, describing them as well-made, in perfect condition, and exactly as described. Reviewers frequently commend the outstanding service, with staff providing helpful, first-class assistance and clear communication. People particularly appreciate the proactive communication and detailed advice from staff. The ordering process is noted as easy, supported by a good website with comprehensive product details. Many customers express their intention to use the company again, highlighting their satisfaction and trust.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Users describe positive interactions with the product, consistently praising its good quality and durability.... See more

Service

Consumers find service to be positive, with many reviewers expressing overall happiness and a willingness to... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and fast... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as good quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and honesty

I made a mistake with my order. The director email to query this. He refunded my original order and I reordered the correct order saving me several pounds. I cannot fault these at all. Great fast service and honesty.

4 March 2025
Rated 5 out of 5 stars

Great value and great service

I started looking at this company because of their competitive price point on Jigtech handles. Best I could find. On top of that they’ve got on the ball customer service and next day delivery. What’s not to love. Thanks

4 March 2025
Rated 5 out of 5 stars

Door Handles.

Would have given more ⭐ if possible.
Great deal, order completed 2.00pm and delivered following morning.
The staff are extremely helpful too.

30 January 2025
Rated 5 out of 5 stars

First class customer service

I had a lot of questions to ask about particular door handle I needed to replace. The help I got from DDH was exemplary - fast to respond, willing to explain details of the product and take and share pictures so that I could ensure it would match my requirements. And when they couldn't fulfil my order they were willing to recommend another company who would be able to assist me. Overall the service from DDH was superb!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Everything excellent, can’t fault it. Price, product knowledge when I called to check stock, everything available for a full house handle and lock swap out, easy to order on the website, order update communications and it all came the following morning really well packaged. Why can’t all suppliers be like this?

8 January 2025
Rated 4 out of 5 stars

A great quality item

A great quality item, reasonably priced, with fairly quick despatch.
Sort of what one would expect.
(unfortunately not always what one gets..but then, that's on line shopping).

25 November 2024
Rated 5 out of 5 stars

Really helpful

Really helpful, back ordered specific handles that were out of stock everywhere and they kept an eye on the order for a few months keeping me updated. Really happy with the service will use for any future purchases and recommend. Thank you.

24 November 2024

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