Due to a delivery issue - not sent to correct address ( different county!) my order had to be resent. Direct2 got it right at the second attempt.
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See what reviewers are saying
Very impressed with the speed this item was delivered. Packaging was excellent and the item was in perfect condition. Purchased at a very good price and I certainly would recommend and order from thi... See more
Company replied
I have never used this Company before, ordering the product was easy and they kept you posted about the delivery. The package was immaculate, I will definitely use them again for their products. Than... See more
Company replied
Love this new online platform. Makes it easy to navigate and find exactly what I’m looking for. The team was so helpful with my order and queries. Great initiative with their informative posts on inst... See more
Company details
Written by the company
Direct2Customer is a proud family-owned UK online retailer with over 10 years of experience in health, beauty, wellness, and personal care. Our mission is to make premium products accessible to everyone through competitive pricing, reliable service, and fast UK delivery. We carefully select trusted brands and quality products to help our customers look and feel their best, while providing a smooth and secure online shopping experience. With thousands of happy customers across the UK, we take pride in delivering excellent customer service, great value, and dependable next-day delivery options. At Direct2Customer, customer satisfaction is at the heart of everything we do.
Contact info
83 , Pinner Road, HA6 1QN, Northwood, United Kingdom
- 07852716809
- info@direct2customer.co.uk
- direct2customer.co.uk
4.7
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good price
Good price, fine product. I would have given 5 stars, but the delivery was a bit slow
16 June 2026
Reply from Direct2customer
Thank you Eric for your feedback and for highlighting our competitive pricing and product quality. We're pleased to hear that you were happy with your purchase.
We appreciate your comments regarding the delivery time and understand that faster delivery is always preferred. We will continue working hard to improve our service and will try even harder to get your future orders delivered as quickly as possible.
Thank you for your support, and we hope to serve you again soon.
Direct2Customer
Reply from Direct2customer
Thank you Ken for your amazing review! We're glad you enjoyed shopping with us and appreciate your support. We look forward to seeing you again.
Direct2Customer
Great service very reliable
9 June 2026
Reply from Direct2customer
Thank you Lynn for your kind feedback! We appreciate your support and look forward to serving you again soon!
Reply from Direct2customer
Thank you David for your kind feedback! We appreciate your support and look forward to serving you again soon!
Reply from Direct2customer
Thank you Dorothy for your kind feedback! We appreciate your support and look forward to serving you again soon!
Reply from Direct2customer
Thank you Joanne for your kind feedback! We appreciate your support and look forward to serving you again soon!
Great communication from customer…
Great communication from customer services and prompt delivery
19 May 2026
Reply from Direct2customer
Thank you so much Debra for your kind feedback! We're delighted to hear that you had a great experience with our team. We look forward to serving you again soon!
Direct2Customer Team
Reply from Direct2customer
Thank you Derek for your kind feedback! We appreciate your support and look forward to serving you again soon!
Easy to order quick delivery good price
Easy to order quick delivery good price
5 May 2026
Unprompted review
Reply from Direct2customer
Thank you Judith for your kind feedback! We’re really pleased to hear you found the ordering process easy, delivery quick, and prices good. We appreciate your support and look forward to serving you again soon!
Direct2Customer Team
I asked for a dely to a safe space
I asked for a dely to a safe space, but only on the actual dely day. Delighted that the company could react to a late request as others often can't.
18 May 2026
Reply from Direct2customer
Thank you for your lovely feedback, Jackie! We’re so pleased we could accommodate your late request and help make the delivery day as smooth and stress-free as possible. Providing a flexible and reliable service is really important to us, so it’s wonderful to hear this made a difference. We truly appreciate your support and hope to assist you again in the future!
Direct2Customer Team
Reply from Direct2customer
Thank you Martyn for your kind feedback! We're glad to hear everything went smoothly. We look forward to serving you again soon!
Direct2Customer Team
Very good service with quick delivery
11 May 2026
Reply from Direct2customer
Thank you Paula for your kind feedback! We look forward to serving you again soon!
Direct2Customer Team
Great customer service
Good experience
Team were really helpful and a wide selection of products! Would definitely recommend.
13 May 2026
Unprompted review
Reply from Direct2customer
Thank you so much Sima for your kind feedback! We're delighted to hear that you had a great experience with our team and enjoyed our wide selection of products. We look forward to serving you again soon!
I will never buy again
I will never buy again
Overcharged me paid triple the price
Never again
20 April 2026
Reply from Direct2customer
Hi Nigina,
We’re sorry to hear you were unhappy with your experience. We’ve reviewed your order and can confirm the total charged was £5.48, including delivery (£2.49 for the product and £2.99 delivery), with no additional charges applied. For orders under £30, a delivery charge is clearly displayed on our website at checkout, and for orders over £30, delivery is free.
We also tried to call you directly to better understand your concerns and have offered a goodwill refund of the delivery charge. Please feel free to reply to our email so we can help resolve this for you.
Direct2Customer Team
Excellent from start to finish.
Excellent from start to finish.. communications on the day of collection and delivery were perfect. We would use again without hesitation.
23 March 2026
Unprompted review
Reply from Direct2customer
Thank you Louis for your kind feedback! We’re delighted to hear that everything ran smoothly from start to finish and that our communication met your expectations on the day. It really means a lot to us that you’d choose to use our service again without hesitation. We look forward to helping you again in the future!
Site easy to use a d free gift included…
Site easy to use a d free gift included in purchase win win all round
25 March 2026
Reply from Direct2customer
Thank you Ann for your kind feedback! We're really glad you found the site easy to use and enjoyed the free gift with your purchase. It’s great to hear it was a win-win experience for you 😊 We look forward to serving you again soon!
Direct2Customer Team
Received my order very quickly and…
Received my order very quickly and included several free samples.
29 March 2026
Unprompted review
Reply from Direct2customer
Thank you Denise for your kind review! We're really glad to hear that your order arrived quickly and that you enjoyed the free samples. We truly appreciate your support and look forward to serving you again soon.
Direct2Customer Team
Good priced products with fast
Good priced products with fast, safe postage and excellent communications throughout. Very impressed with whole service - thank you.
18 March 2026
Reply from Direct2customer
Thank you for your positive feedback.
We’re very pleased to hear that you were satisfied with our pricing, delivery service, and communication throughout your order. Your comments are greatly appreciated and reflect the standard we aim to maintain.
We look forward to serving you again in the future. Many thanks for your support.
5* for customer service
My initial order was late but Nikita emailed me (went into my junk mail) to inform me that the item was damaged on arrival their end and a new one will be coming out asap. Another week later I received the item which had been damaged in transit to me. I sent pictures and Nikita kindly phoned me personally (on a weekend) again to apologise and organised a 2nd replacement which arrived in one piece. Despite the delay I would use this company again based not just on their reasonable pricing but customer service - a friendly, polite and personal service which is hard to find nowadays! It counts for a lot. Thanks Nikita.
29 April 2021
Unprompted review
Good customer service
Good customer service! My original parcel is got damaged in transit and the company is very quicker to sent the replacement and contacted me for the solution. I am very happy with this purchase and warmly recommend to everyone.
17 March 2021
Unprompted review
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