My initial order was late but Nikita emailed me (went into my junk mail) to inform me that the item was damaged on arrival their end and a new one will be coming out asap. Another week later I receive... See more
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Pleased to receive my heat pads, you were very quick on delivery which is good so thank you
Love this new online platform. Makes it easy to navigate and find exactly what I’m looking for. The team was so helpful with my order and queries. Great initiative with their informative posts on inst... See more
Bought Bioderma micellar water and it’s not the first time I’m purchasing it my skin loves it , as my skin is extra sensitive I have tried so many other products and it’s the only one was suitable fo... See more
Company details
Written by the company
Direct2Customer, is an online health & beauty care e-commerce company, founded in 2020. We aim to deliver world-class affordable health and beauty care products right to your doorstep. Our online business model means our store doors are never closed so when our customers need us, we are here. We are just as committed to help you take care of your skin, body and mind as you are. Our entire range of products contains specialized combinations of ingredients, which gives people the finest quality and effective personal care solutions at reasonable prices. We are able to offer products cheaper than many other online companies, as we are associated with several manufacturers/wholesalers of beauty care products, so we can offer better price.
Contact info
83 , Pinner Road, HA6 1QN, Northwood, United Kingdom
- 07852716809
- info@direct2customer.co.uk
- direct2customer.co.uk
Excellent from start to finish.
Excellent from start to finish.. communications on the day of collection and delivery were perfect. We would use again without hesitation.
23 March 2026
Unprompted review
Reply from Direct2customer
Thank you Louis for your kind feedback! We’re delighted to hear that everything ran smoothly from start to finish and that our communication met your expectations on the day. It really means a lot to us that you’d choose to use our service again without hesitation. We look forward to helping you again in the future!
Site easy to use a d free gift included…
Site easy to use a d free gift included in purchase win win all round
25 March 2026
Reply from Direct2customer
Thank you Ann for your kind feedback! We're really glad you found the site easy to use and enjoyed the free gift with your purchase. It’s great to hear it was a win-win experience for you 😊 We look forward to serving you again soon!
Direct2Customer Team
Received my order very quickly and…
Received my order very quickly and included several free samples.
29 March 2026
Unprompted review
Reply from Direct2customer
Thank you Denise for your kind review! We're really glad to hear that your order arrived quickly and that you enjoyed the free samples. We truly appreciate your support and look forward to serving you again soon.
Direct2Customer Team
Good priced products with fast
Good priced products with fast, safe postage and excellent communications throughout. Very impressed with whole service - thank you.
18 March 2026
Reply from Direct2customer
Thank you for your positive feedback.
We’re very pleased to hear that you were satisfied with our pricing, delivery service, and communication throughout your order. Your comments are greatly appreciated and reflect the standard we aim to maintain.
We look forward to serving you again in the future. Many thanks for your support.
5* for customer service
My initial order was late but Nikita emailed me (went into my junk mail) to inform me that the item was damaged on arrival their end and a new one will be coming out asap. Another week later I received the item which had been damaged in transit to me. I sent pictures and Nikita kindly phoned me personally (on a weekend) again to apologise and organised a 2nd replacement which arrived in one piece. Despite the delay I would use this company again based not just on their reasonable pricing but customer service - a friendly, polite and personal service which is hard to find nowadays! It counts for a lot. Thanks Nikita.
29 April 2021
Unprompted review
Good customer service
Good customer service! My original parcel is got damaged in transit and the company is very quicker to sent the replacement and contacted me for the solution. I am very happy with this purchase and warmly recommend to everyone.
17 March 2021
Unprompted review
Excellent service all round
Really excellent value, prompt delivery and I also liked the fact that there was no plastic in the packaging. Very impressed. What more can you ask for.
18 February 2021
Unprompted review
Bioderma micellar water love this product
Bought Bioderma micellar water and it’s not the first time I’m purchasing it my skin loves it , as my skin is extra sensitive I have tried so many other products and it’s the only one was suitable for me. Also received few moisturising testers thank you so much for that I’d love them to try ❤️ Thank you again
18 February 2021
Unprompted review
Prompt Delivery and excellent customer…
Prompt Delivery and excellent customer service.
14 February 2021
Unprompted review
Very good service
Pleased to receive my heat pads, you were very quick on delivery which is good so thank you
11 February 2021
Unprompted review
Very quick delivery and great prices
Very quick delivery and great prices! Easy to use website, was able to talk to someone online to help with a product query via the chat function - great customer service, thank you!
2 February 2021
Unprompted review
Great service!
Love this new online platform. Makes it easy to navigate and find exactly what I’m looking for. The team was so helpful with my order and queries. Great initiative with their informative posts on insta too! Thank you D2C, will recommend to friends and family!
12 January 2021
Unprompted review
Amazing customer service
Quick Delivery, and amazing Customer Service!! Better prices than other competitors
8 January 2021
Unprompted review
Easy company to deal with
Easy company to deal with, was my second time ordering from them. Good choice of products with a quick delivery! Thank you
8 January 2021
Unprompted review
Great Customer Service and quick…
Great Customer Service and quick delivery. I has some query on product and D2C was quick to respond and very prompt. Highly recommend.
4 January 2021
Unprompted review
This is the second time I've used this…
This is the second time I've used this company. Due to their superb pricing and very fast delivery, I highly recommend them!
2 January 2021
Unprompted review
Brilliant !!
Found my new go to cosmetic website, very professional service, quick delivery highly recommended - would use again, thanks
2 January 2021
Unprompted review
Excellent service and products arrived…
Excellent service and products arrived on time.
2 January 2021
Unprompted review
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