PlayStation® Direct  Reviews 

Was suppose to come the 22nd, apparently it did but neither me nor my dog who barks at a raindrop hitting the window didnt hear the driver. Today I realized how. Im sitting 5 feet from my door with my windows open and could barely make out a faint tap. Had to take an extra day off work because of this. Would not let me change anything to tye delivery. I should be able to say I dont want to sign or drop it off at a neighbors house or even at a ups location but no!

I have ordered several times from playstation.com I like working with the original carrier for my gaming items the shipping is fast reliable and you always know where to go if it's not

Ordering was easy. Package got here earlier than expected and tracking it was simple

Thanks for my ps5. I’m so happy

The tracking is always accurate and delivered on time.

My order was returned to the seller more than 48 hours ago—specifically five days ago—and I cannot find out where it is. I contacted a sales agent via chat, and they simply told me to fill out the replacement form; however, there is no indication of how much longer I will have to wait for my purchase. This is frustrating

Would show a delivery time and hours after time passed it would update to say it’ll be delivered by end of day like bruh just say that in the first place 🥀

Easy to navigate site. Fast shipping with great order updates and tracking from customer service.

Delivered to the wrong address entirely, not sure where it is as picture doesn’t show house number.

I have owned and played all playstation consoles, except ps5 and I never will. The greed of this company is killing the fun. Pay for this, pay for that. You cant even play minecraft lan, from one console in the house, to another without paying their greedy and disgusting, monthly fee for multiplayer. I am finding gaming elsewhere.

Do not purchase PS5 especially the one where you buy games online and not disc.. They have auto built renewal on account and if you don't pay they suspend your account permanently and won't let you play the game you have already purchased.. Sony PS has become greedy and money hungry and has forgotten what the PlayStation was made for.. I will never buy anything in future from them.. on top their customer service is absolutely rubbish and is only open weekdays 9-17 so you cannot get hold of them.. trust me people this shit is not worth it!!! You have to constantly buy vouchers to pay things which is another waste of time.. I paid the voucher to unsuspend however because it is weekend their 24 hours to activate account is not met.. this whole customer service is a joke, I bet a kindergardner could run it better with better customer focus and politeness... trust me people it is not worth it.. the games are same old stuff and doesn't always work how it is meant to..

If I could give 0 stars I would. Was told repeatedly that my order would arrive within the next hour. It wouldn’t arrive for a day and a half, forcing me to take off work and literally watch the street the entire time. Luckily, I was watching outside of the window I was given and was there to sign.

The delivery driver was wonderful however, making me truly question why the tracking and customer service is so awful.

There was some shipping issues which isn’t you’re guys fault but then the power cord you gave me for the ps5 doesn’t plug in. I tried a different power cord and it worked right away so I was hoping you guys can send me a replacement power cord

Delivery window was all day. Package showed up at 8 pm. I was stuck at my house all day I could have gone to work. And done other stuff. A more clear delivery window would be appreciated next time

The free quick shipping for Ps plus is great in theory, but it wasnt as quick because UPS didnt come during the time window I was given, and I work for a living. I asked to work from home during the window. They arrived hours after when I had to go back to work. So they delivered the next day and I had to take a day off to be here, and then when they arrived the truck was going to drive past my house and only stopped when they realized I was standing outside. I wont be ordering through direct again.

Delivery was fast and stress free. Had to sign for it at the door.

Delivery came after just a few days, got a call prior to the delivery arriving asking if I'm home, everything was fine. One critique: On the ups homepage it said that the package would arrive between 10:30 and 14:30, but it actually arrived at 16:17 o clock. Just a minor inconvencience that could be improved

Over the past two days, there were two “attempted deliveries” recorded, but the driver never knocked or made any effort to notify us he was here. Instead, a notice was left on the door without any interaction.
This caused unnecessary stress and delays, because we were home and available to receive the package both times.
On the third day, when the driver finally spoke to us, I asked him to identify himself, and he stated his name was Jesse Antoniche. The truck number was FV30352.
When I asked about where to leave a review, he appeared uncomfortable with that question, which raised additional concerns about accountability.
The service was not handled professionally, and simply leaving a notice without knocking should not be considered a legitimate delivery attempt. I also have concerns about the accuracy of reporting delivery attempts when no contact was actually made.

Sony uses DPD as a delivery service and DPD are awful. 2 of us were in all day, no on knocked the door and no card was left.
Lazy delivery drivers just dump all local parcels at a 'delivery point' (Sainsbury's) because they are too lazy to deliver them to the end user.
Sony, use another company.

Excellent. Very quick.