Dior Reviews 

On the 5th of July, 2024…, I wants to Morley’s Brixton to purchas the Sauvage Elixir Fragrance for £189.00. I am appalled to say that the service I received was very substandard and shabby. The lady did not add my items to my Dior customer service card when I asked her to, after telling he… she only added it to the Morley’s reward card, and gave me a measly 2 samples… which I find very bad. I was so disappointed I should have gone to Harrods where I normally go. I thought the service would be the same all over. I only visit the. The representative did not even care to show me what she was giving sample me, she just put them in the bag, and that was it and walked away. The must disgusting thing of it all was… I sent an email to dior communications July 5th 14:25
Till today 19th December, 2024 nobody has contacted me about my complaint.
Very poor customer service for a high end brand!!!

I really wish I’d looked at these reviews before ordering; I usually do, but because I assumed Dior as a brand would be reputable, I didn’t! What a mistake….ordered a lipstick, which arrived damaged (two days after ordering, so they are actually capable of efficiency when they want to be!). Initially asked for a replacement but over a week went by, I changed to ask for a refund due to the delay. It took two weeks, pretty much daily phonecalls and emails, eventually googled CEO email address and copied that in to the email and got a notification later that day of the refund being processed. Never again will I order from Dior! I have ordered a ‘stay all day’ lipstick from Stila now, which looks like it has good reviews, and not as expensive either, fingers crossed for better quality product and service!

Absolutely rubbish customer service and
Faulty makeup … they refuse to give a refund. Please shop elsewhere !

It is easy to use. People will save time using AI.

First of all, thank you to Parcelforce for such an accurate delivery slot , in SUCH FOUL weather circumstances.
Next
DIOR, what can I say, apart from, I needed a gift, and for it to look presentable for a special recipient.... what you created was an Exquisitly superb experience, what stunning gift boxes& the complimentary samples a beautiful touch... not only was the gift recieved , by an adult, with the excitement of a child, the accompanying EMBOSSED gift card& the breathtaking cotton DIOR gift bag a delightful surprise and very useful keepsake , the promptness of the complimentary delivery is what makes DIOR magically the reliable return to company I shall treasure forever more... the sender& reciever are overwhelmingly happy with the entire experience... thank you

Consistently take care of me. Very happy with the way they do business. Apart from diptyque and creed, they actually are the only frag team who award customer loyalty!

Well done to the Boots Buchannan Galleries Dior staff who know all about customer service. More than can be said for their John Lewis and Frasers colleagues who deserve no business. Mature women love make-up and fragrance too! Don't ignore us....

The worst customer service experience I remember having. They are currently holding over £500 of my money because I didn't receive (so couldn't send back) a free sample that was sent from them. They are quite literally refusing to pay back my money despite me returning the goods I ordered... because of a free sample. I have phoned them at least 10 times, sent countless emails and they still weeks later will not refund my over £500 that they have. Please do not use this company.

WARNING - Order somewhere else!

Overall extremely poor level and unprofessional eshop. You will get much better service from any seven-eleven supermarket.

From “customer service” you will receive only “copy paste” answers. When you send a message, the case starts always from the beginng. Looks like they use AI.

Shipping partner is UPS. NOTE! They use shipping method, where is no option to pick up your shipment from UPS access point! You need to be home personally. As UPS inform the delivery time “by the end of day” so you need to be on watch whole day. Drivers have no phones either!

Shipping time 3-4 days on the website is not true. After more than two weeks, never received my shipment. No help from “customer service”, therefore I forwarded my case to the authorities and my credit card bank.

If you really want problems, feel free to order. I can NOT recommend to anyone.

What is going on with Dior at the moment. Have a 100ml perfume that barely smells. Sent it back to be ‘tested’ and told I could have a 50ml back! Has this company been taken over by another company. Trying to sort this out since 3/6!! Purchased products for years and this is worst service I’ve ever received. Going to VB better products better service.

I went into Boots Meadowhall and was greeted by a lady that helped me get a friends birthday present. She was amazing, very knowledgeable.

Terrible, absolutely terrible. Placed an order over a week ago and it’s still sat there in progress. Erm hi usually when someone orders something YOU SEND IT TO THEM. Customer service is abysmal they just repeat the same excuses, why does it have to be so difficult? Do not order directly from Dior it’s more trouble than it’s worth

First time ordering from dior online and I was not disappointed, order arrived next day and was absolutely beautifully packaged in dior boxes and tissues papers, they also included a little dior bag which had all of the free samples in, also recieved many free items due the promotion they are doing, will shop with them again and highly recommend

I have always had great service using Dior.com. My orders are dispatched same day and arrive a day later. Dior products are so beautiful, it’s always a luxury experience unwrapping them. Beautifully packaged as always. Thank you!

Have been ordering from Dior Beauty for months and months now.
Every single order is spot on! The makeup is fantastic quality, with every order I keep discovering new gems. The freebies you get and the loyalty program are amazing. Can not recommend enough.

After ordering my first luxury lipstick I had high hopes, was I wrong!
The addict lipstick did not match the colour shown on the Dior website and my samples were missing from the order.
Customer Service were unwilling to do anything other than thank me for my feedback???
Never again!

Disgusting and awful

I had ordered three make-up products from Dior however when I received the parcel there were only two make up products in it .

The parcel was not damaged in anyway so I contacted Dior the day I received the parcel they asked for proof of pictures and proof of products I received. I sent them everything they said to me they should be resolved within 14 days. It’s been over 14 days every time I call them, they still tell me that they’re waiting for Answer from dpd the carrier. What they are doing is called custom theft customer services is absolutely ridiculous. Nobody is willing to help you from a reputed brand like this. I did not expect disgusting Customer Service such as this I will never be buying from them again and please don’t if you want to save your money go to a brand that actually cares about the customers.

I have had several Dior lip pencils and each one has periodically broken off when sharpened ( with the sharpener provided). I mentioned it to the Dior salesperson who advised putting it in the fridge before sharpening. So in good faith I bought another from their counter in John Lewis. I went to use it a few weeks later and I took the cap off, touched it to my lips and the sharpened pencil just sheared off. When I was next in the city I returned it. I did not have my receipt but each time I'd made a purchase the details of it were added to the system. I was informed by the salesperson that they could do nothing, except sharpen it for me as I had no proof of purchase. I asked to see the manager, I argued that they had proof in their system. The manager agreed that they would accept that as proof providing it had been purchased within 28 days. I said the item is faulty, unused and not fit for purpose. My purchase was less than 28 days ago so they eventually agreed to swop it for the same. I said I did not want anymore Dior lip pencils and was eventually able to swap it for a lipstick. No problems with that so far but I've kept the receipt.

I can't fault the products, the delivery or the packaging but the Customer Service (as they laughingly call it) is dire. They either don't respond, and if they do, they repeat promises off a script - I asked one Ambassador (as they call themselves) three times to provide me with the name of their manager and three times the answer was evaded. I'm still none the wiser - I wrote a whopper of a complaint and guess what? No response or acknowledgement. I find it absolutely shocking that they treat customers this way, I appreciate things can go wrong but to just ignore a complaint without even trying to resolve it is not acceptable. They don't even respond to bad reviews which are published - they say lots of flowery words about how they hope you have a beautiful day, usually just after you have finished tearing your hair out trying to get an answer, whereas I would much prefer them to start treating their customers better and actually acknowledge complaints. For a brand that likes to market itself as "luxury", they really need to work on their customer skills. I think Mr Dior would be horrified if he could see the way things in the beauty side are run, or not, as seems to be the case. A word to the wise, Dior, there are many brands out there that provide a far superior service and I, for one, will not use you again. I'm sure that doesn't really matter to them as that is certainly the impression I have taken away from this dreadful experience.

I had a wonderful customer service experience at Sheffield Meadowhall shopping center today.
She is a warm person and made me comfortable. Only because of her I purchased some stuffs.