Dior Reviews 

Please don't buy anything from Dior. They arranged for UPS to pick up faulty sunglasses from me and then said they weren't in the box. They know because of the weight of the parcel at UPS and that it was lighter when it got to Dior that they went missing between the two of them but they won't give me a refund. What a company to be dealing with.

The worse. Don’t order from them online.

I paid almost £200. I never received the products! The customer service ignores me?! What is going on, I would have assumed it's a serious company. Very unhappy!!!

I am really disappointed with my latest purchase from Dior. Please see photos of the product on the website and photo of what I have received.
Completely different logo that if changed it should be updated on website and is almost impossible to see the name that they charge £10 to engrave . Apparently Dior customer service advisor Paul doesn't see a difference between those two.
I would have been happy with a refund of the engrave or some discount of the next purchase and I would have leave it at that but even that wasn't offered to me by Paul.
So that's why I decided to leave my opinion on the product that I have received.

Dior on line is unbelievably bad! I have still not received the bag. How can they be so bad?

Never leave reviews but after discovering the Dior Forever Foundation Stick I have finally found the foundation of my dreams. It glides in ( no brush needed), is buildable and so longlasting. Fantastic for a handbag, to use as a concealer and the best ever for travelling. Not cheap at £48 but SO WORTH IT. I cannot recommend it highly enough.

I've been using Diorressence since the late 1960s when it was in a small blue bottle. Its such a lovely perfume. Never used anything else.
Buying direct from Dior was easy to order. Customer service on line quick to respond (the telephone number that's on their site didn't work for some reason).
Super Fast Free Delivery.
Highly recommend perfume and Dior website. 5*****

Finally i reached gold status witj dior online..i never recieved a silver stais bday gift after 6 months of trying to claim it at house of fraser in glasgow always no gifys in stock.,,i emailed dior to this effect also enquirinf as to why i did not recieve a gold welcone gify..i got an email saying they would dispatch a gift then hot an email saying i was mot entiteked to a gold bday gift..not what i wad quering..and my gift had neen rejected and that i had redeemed a siver bday gift from house of fraser whicj i most certainly did not i felt like a fraud and a theif!i did not redeem this gift best they offered was a promo code for a minatuare withu next purchase..its not the actual gift but the principal..shame on you Dior..will nevet order from them again

Really helpful customer service
I think Dior beauty customer service is probably the best and most professional I have ever witnessed in my life.
I contacted them through whatsapp and they helped me with my my loyalty gift and Zoulikha organised a free delivery to me as I don’t have any local Dior stores.

I have been using Dior Parfumes for years now and have ordered plenty of times directly from the website.

Recently I placed an order for an Esprit Oud Ispahan Perfume total value of £380 for an 80ML bottle …. And I was not sent the actual perfume …

I received the miniatures and the complementary make up pouch in a box that has no space even to fit the perfume - but the actual perfume was not included …

Really disappointing because Dior won’t replace the missing item and they won’t return my money ….

It s clear that the “atelier” which is a warehouse made a huge mistake and now that cost me quite a lot of money !

Don’t ordered online , customer service is frankly rubbish and really ineffective. (Apparently they investigated my issue and came to the conclusion that they sent all the items - when in fact they didn’t )

My item arrived damaged. Instead of sending a new one out, I was told, after showing them over 10 images of the product, to package it and send it back. I am not a fully able person and this is difficult for me as I don’t have a DPD depot near me. I told them I couldn’t send the product back and they said they couldn’t help me. I now have a defective product that I have to give as a present.

Dior has very poor customer service. I received a defective item, called them few times, emailed them few times and I was fooled by them saying the broken item is just a complimentary item so they are not replacing it. I was told at first to send the whole make up set, which I did but now they are not refunding nor replacing the items and gave me a mini lipstick gift code to take which has no value.(i did not take) I raised a complaint and asked for their complaint procedure but they never acted on it. This is the worst big brand ive ever encountered. They do not value customers when things go wrong.They are rubbish! Do not support DIOR.

Very poor service - Order arrived without packaging due to website error, I was told on February 8th that gift packaging had been sent out but this has not arrived. I have been messaging Dior to let them know since the 18th and 10 WhatsApp messages and an email have now gone ignored.
I really wouldn’t recommend, their after sales service is absolutely horrific. When you are paying for a premium product you expect the service to match.

Despite all the money they are worth, they still try to stifle you. UPS have a lot to answer for too.

The girls at Dior at Boots Cardiff Queen Street they are absolutely brilliant 👏 amazing service by Emma & Sandra thanks so much to you for being so polite & helpful I am always going to get my perfumes at this Dior thanks a million also Jess .

Totally love this skincare brand. I only tried for the first time, the Dior prestige cream and Capture serum.

My skin positively loves the texture. The prestige box is pretty small and it's really difficult not to take a huge blob, but I try my hardest.

So impressed with the next day delivery, I ordered the gift set for a friend's 50th birthday. I couldn't get the payment link to work online. Called customer support. The lovely helpful, Victoria, threw in a mini lipstick for my friend because of the hassle of inputting different addresses and redoing form again.
I am sure my friend will love the free perfume samples, they are divine. Good way to sample before committing to full size bottle.

1 of the most humble and welcoming staff members of Dior probably. We visited the Boots Beauty department Westfield Stratford and were served by Ms. Shamima who explained all the benefits of the product and also shared offers on the perfumes. I was able to buy a few and am sure going back for more. I loved the way she explained me the best colors of the lipsticks according to my skin tone. Thank you Shamima for such a wonderful shopping experience. Hope employees like you get more and more name to the brand.

Bought foundation in a stick from Dior online shop. It arrived damaged- the texture separated and white base leaking out of the packaging. I have Platinum status with them, hence contacted the “dedicated” customer service line and requested to replace it.
It is now 10 days of back and forth exchange with I am sure a chat bot from their side. The tonality of the messages made me feel interrogated and implying that somehow it is my fault that their product is damaged. And no exchange yet to be seen!
Totally and absolutely unacceptable for a luxury brand - not only poor quality of the product, but also non-existent customer service!
I used to be their loyal customer… no more!

If I could give this brand no stars on this platform, I would. Purchased a Christmas gift and as it was gift wrapped, was opened by the recipient prior to myself. The lotion bottle pump was cracked and the product is not usable.

Called customer services to report the product fault and they emailed me with next steps - all great to this point. However, two chase emails later and still no receipt correspondence from them was received. I had to then call to prompt a response. Despite a call and assurances I would receive a reply, I got nothing. I then had to make a further call for them to realise they’d received my email and that they would review it and respond within 3-7 business days (!).

I am now 2 and a half weeks into their returns process, they have my money and I have no resolution. It is the worst returns process and most bureaucratic customer service I have ever experienced and gives me no confidence in the brand nor their products.

Save yourself the hassle and stick to trustworthy brands like Jo Malone etc.

The perfume arrived all leaking. Dior at first refused to give refund. I had to email them back and forwords and they eventually adreed to place a refund. I had to pay for another delivery label as they do not offer free delivery return for faulty items. They didnt offer any kind off compensation for inconvenience as tthe perfume supposed be a christmas gift which l was unable to give. Very poor service, stay away. I wony be order from Dior again.