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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items often exceed expectations and feel premium. Many appreciate the accurate sizing, product descriptions, and the overall value for the price. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving in perfect condition and often earlier than anticipated. People also commend the smooth ordering process and the excellent selection of designer and streetwear items. However, some customers experienced issues with delivery transparency and extended shipping times, with packages sometimes taking longer than expected to arrive. A few reviewers also reported receiving items that did not meet their expectations or were defective, and some mentioned problems with incomplete orders or difficulties with returns and customer service responsiveness.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Order

Consumers find the ordering process to be largely positive. Many reviewers praise the timely arrival of their... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices impressive, with some noting... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a jacket and I am really impressed with the quality. The material feels premium and the stitching looks durable. Delivery was faster than expected and the jacket fits true to size. I'll defi... See more

Rated 5 out of 5 stars

I found some amazing designer pieces on sale and couldn't resist. Checkout was smooth, payment felt secure, and shipping was faster than I expected. I'm super happy with my order!

Rated 5 out of 5 stars

This shop stood out to me because it sells cool, high-quality streetwear and designer clothes without long waits or fake stuff. I got a Palm Angels hoodie and an Off-White belt, and they were even bet... See more

Rated 5 out of 5 stars

I bought a pair of sneakers and they arrived exactly as described. The sizing guide was accurate and the shoes feel solid, not cheap at all. Delivery updates were clear and everything arrived in perfe... See more

Rated 5 out of 5 stars

I bought a set of outfits from dihsan for casual and gym wear and I couldn't be happier. The products arrived in perfect condition and the fit was just right. The site is easy to navigate and ordering... See more

Rated 5 out of 5 stars

Really impressed with the sustainable fabrics used across the collection. Pieces feel high-end but also eco-conscious. Fast shipping and safe checkout made it an easy experience.

Rated 5 out of 5 stars

I ordered a jacket and the quality honestly exceeded my expectations. The material feels premium, stitching is clean, and the fit matched the size guide. Shipping was quick and packaging was neat.

Rated 5 out of 5 stars

I’ve shopped online many times, but dihsan really stands out for its quality and smooth shopping experience. Everything went perfectly, and all the clothing is completely authentic.

Rated 5 out of 5 stars

Picked up a bag and a pair of shoes - both look even better in person. Love that they focus on sustainable, premium materials. Will order again for sure!

Rated 5 out of 5 stars

Every item I’ve received has been absolutely perfect. The quality is outstanding, everything arrived exactly as expected, and there were no issues whatsoever. I’m thoroughly pleased with the entire ex... See more

Rated 5 out of 5 stars

I ordered a jacket and honestly the quality surprised me in a good way. The material feels premium, the stitching is clean, and the fit was true to size. Shipping was fast and the packaging looked pro... See more

Rated 5 out of 5 stars

I ordered during the summer sale and got 25% off. The deal was too good to pass up, and my package arrived perfectly packed. I'll definitely be recommending DIHSAN to my friends.

Rated 5 out of 5 stars

The discounts were incredible compared to nearby shops. I picked up a Wolford item for just a fraction of its usual cost. I couldn't be more satisfied with the purchase.

Rated 5 out of 5 stars

Nice selection of designer and streetwear pieces. My jacket arrived well packed and feels premium. I will definitely buy from them again.

Rated 5 out of 5 stars

Customer service was quick and helpful when I had a question about sizing. My order arrived on time and the overall quality exceeded expectations. I’m already planning to order again soon..

Rated 5 out of 5 stars

Took advantage of the "Buy 1 Get 2nd at 25% Off" deal and couldn't be happier. My order arrived in perfect condition, and everything feels so luxurious.

Rated 5 out of 5 stars

I was really impressed by the speed of delivery. My order arrived in just a few days, and the packaging was classy. It felt like shopping in a physical store, but online.

Rated 5 out of 5 stars

The website is clean and easy to browse. Payment was smooth and delivery came earlier than expected. The outfit looks great and I am fully satisfied.

Rated 5 out of 5 stars

Really nice selection of stylish pieces. I ordered a hoodie and a shirt and both feel soft, high quality, and true to size. Will definitely order again.

Rated 5 out of 5 stars

Oh they definitely exceeded my expectations! The delivery was super fast and the price was great too. You just gained a customer for life! Thanks.

Rated 5 out of 5 stars

I bought the Versace leather moto pants and they are a perfect fit! Reasonably priced too, not sure I'd get something cheaper elsewhere. Thank you.

Company replied

Rated 5 out of 5 stars

The product photos were accurate and the items looked even better in person. Checkout was smooth and delivery updates were clear.

Rated 5 out of 5 stars

Customer support was helpful when I had a quick sizing question. Everything arrived on time and the quality was impressive for the price. Highly recommended.

Rated 5 out of 5 stars

I purchased the Fendi sweater at a discounted price. Will not get that deal any where else! Will be buying more items as shipping was fast and efficient.

Rated 5 out of 5 stars

Excellent shopping experience from Dihsan. The product descriptions were accurate, shipping was prompt, and the clothes look fantastic. I've already recommended this site to friends who love stylish y... See more

Rated 5 out of 5 stars

I was hesitant at first, but the secure payment gave me confidence. My order arrived flawlessly, and I'll order again.

Rated 5 out of 5 stars

Perfect condition, fast delivery, and great packaging. I also loved that all duties were included.

Rated 5 out of 5 stars

Loved the inclusive denim launch! Fits are flattering, quality is great, and finally a retailer that cares about body positivity.

Rated 5 out of 5 stars

They have good prices, that's why I keep coming back. The deliveries can vary from state to state I guess but they are great so no doubt about that!

Rated 5 out of 5 stars

Many people have complimented me on my new items I've bought from here! They know how to make people happy... definitely made my day!

Rated 5 out of 5 stars

Ordered a jacket, it arrived quickly and fits perfectly. Quality matches the photos.

Rated 5 out of 5 stars

I had a question about shipping and got a reply really quickly. Great customer service

Rated 5 out of 5 stars

Support via WhatsApp was excellent. They quickly responded to my questions about sizing and gave me confidence in placing my order. Truly a positive experience!

Rated 5 out of 5 stars

Good customer service and clear communication. My order arrived without issues - I'll shop here again.

Rated 5 out of 5 stars

Great selection of streetwear and designer items. Checkout was smooth and delivery was reliable.

Rated 5 out of 5 stars

The purchase process was incredibly easy. I paid in USD with no hidden fees, and my order arrived right on time. The thank you card included in the package was a really nice touch.

Rated 5 out of 5 stars

Customer support responded quickly and was very helpful, which made the entire process simple and easy.

Rated 5 out of 5 stars

Easy checkout and clear product info. My shirts arrived without any damage and look great.

Rated 5 out of 5 stars

Checkout was easy and the product information was clear. My shirts arrived in perfect condition and look great.

Rated 1 out of 5 stars

I don’t know how this site has gotten all these positive reviews. I ordered 2 pairs of Versace Jeans Collection sandals. They are not authentic and they are made in China! They are also defective, t... See more

Company replied

Rated 1 out of 5 stars

Delivery process was not transparent, nor accurate and it took way longer than necessary to receive. Adding details as requested by the v... See more

Company replied

Rated 1 out of 5 stars

I placed an order over a month ago and never received anything. I contacted the company multiple times through different channels and got no response. No update, no tracking, no explanation. This is e... See more

Rated 1 out of 5 stars

The whole situation started off bad. My order was packaged and noted as shipped on the Dihsan website. When I went to the FedEx link, the package was not yet received by the carrier. The package then... See more

Rated 1 out of 5 stars

After placing an order totaling over $1,000, I decided to return the merchandise. The company’s return process requires customers to first submit a return request, which must be reviewed and appro... See more


Company details

  1. Fashion Accessories Store

Written by the company

DIHSAN is the ultimate destination for Designer Luxury Fashion. Our purpose as a company is to provide our clients with exactly what they want from the world of luxury fashion. We carry over 300 Designer Brands and curate every single piece for our clients. Our monthly sales are widely anticipated and the discounts can be up to 90% off. We believe in quality over quantity, buying less and of more value, so that we as a luxury online retailer and our clients can make our impact to make the designer fashion industry sustainable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery process was not transparent

Delivery process was not transparent, nor accurate and it took way longer than necessary to receive. Adding details as requested by the vendor. Order placed on 22 -Jul, an email from vendor indicating "order is on the way with a DHL tracking number and location of shipment (Doral, FL), 24 -Jul. Another 5 days before ever leaving FL. Each day we'd check against the tracking number and for 5 days no activity!!! On the day of the proposed delivery, we receive an "EXCEPTION NOTICE", and the tracking had the package in Dora, FL; the origin!!!! After continuous tracking there was no movement. On the day the packaged arrived; it came by way of USPS and not DHL. Total nonsense!!!

status
01
August 2025
Exception
From
DORAL, FL 33122,
US

Aug 01, 2025
DELIVERY STATUS NOT UPDATED
09:45 PM CT, Saint Louis, MO, US

DELIVERY STATUS NOT UPDATED
09:01 PM CT, Saint Louis, MO, US

OUT FOR DELIVERY
09:11 AM CT, Saint Louis, MO, US

ARRIVAL AT POST OFFICE
09:00 AM CT, Saint Louis, MO, US

Jul 31, 2025
PROCESSED THROUGH USPS SORT FACILITY
11:04 AM CT, Hazelwood, MO, US

Jul 30, 2025
TENDERED TO DELIVERY SERVICE PROVIDER, ALLOW 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US
05:08 PM CT, Kansas City, MO, US

ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
01:48 PM CT, Kansas City, MO, US

Jul 29, 2025
DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
03:18 AM ET, Orlando, FL, US

PROCESSED
12:02 AM ET, Orlando, FL, US

Jul 25, 2025
EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING
03:12 AM ET, Orlando, FL, US

Jul 24, 2025
LABEL CREATED
09:44 PM ET, Orlando, FL, US

That's even worse, if your system shows the order made in 2024; which is highly impossible considering all computers are date stamped. Nonetheless, if that were the case, you didn't ship until a year later?

It gets even worse, today; we finally get tracking via email:
DHL eCommerce <12:57 AM (11 hours ago)
to me

xxxxxxxxxxxx23250129

The status of your shipment has changed:

Delivered
DELIVERED
[FRONT DOOR/PORCH]
08/01/2025 at 01:51 PM CST

3 August 2025
DIHSAN logo

Reply from DIHSAN

Hi Arnette,

Thank you for your feedback. We're very sorry to hear that your recent experience didn't live up to your expectations and that you found our delivery process to be less than transparent.
We want to get this right.

Could you please share more details about where you felt the process lacked transparency?

This feedback is incredibly important as we work to improve our communication and delivery system.

We want to assure you that we pay for all duties and taxes upfront on every order. We understand that delivery times are a key part of your experience. While we strive to provide accurate estimates, we are currently seeing some delays to certain regions within Canada and the US.

Thank you again for bringing this to our attention.

Hi Arnette,

It seems there might be a mix-up with your order. Our records show your order was placed with us on August 3, 2024, and your records indicate tracking information from 2025, as well, our label creation originates from CA, and not FL.

Even so, we're sorry to hear you're unhappy with your experience with Dihsan. We appreciate your feedback and will use it to improve.

Rated 5 out of 5 stars

This shop stood out to me

This shop stood out to me because it sells cool, high-quality streetwear and designer clothes without long waits or fake stuff. I got a Palm Angels hoodie and an Off-White belt, and they were even better than I thought. I also like that they keep adding new items from the latest collections.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

I don’t know how this site has gotten…

I don’t know how this site has gotten all these positive reviews. I ordered 2 pairs of Versace Jeans Collection sandals. They are not authentic and they are made in China! They are also defective, the strap isn’t adjustable but it is so loose that it they don’t touch your ankle. Definitely not Versace quality. Then no response via email and you can’t get a live person on the phone. I am disputing with my credit card company as I spent $555 US. I wouldn’t recommend buying from this site

8 July 2025
Unprompted review
DIHSAN logo

Reply from DIHSAN

Hi there,

We’re truly sorry to hear about your experience and want to address your concerns with care and clarity. DIHSAN only sources products through authorized brand partners and verified luxury distributors — we do not sell counterfeit items, and we take authenticity extremely seriously.

Regarding the sandals, many designer labels manufacture certain collections in different countries, including China, depending on the line and season. However, the concerns you’re describing (fit, strap construction, defect) are absolutely something we want to review and resolve.

We’ve checked our system and haven’t located any open messages under this name, so please reach out to us directly at support@dihsan.com
with your order number. Our team will personally investigate your order, verify all product details, and work with you toward a proper resolution.

Your trust matters to us, and we’re committed to clearing up any misunderstanding and ensuring you feel supported.

Thank you,
The DIHSAN Team

Rated 5 out of 5 stars

PERFECT

Every item I’ve received has been absolutely perfect. The quality is outstanding, everything arrived exactly as expected, and there were no issues whatsoever. I’m thoroughly pleased with the entire experience. Thank you!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

They have good prices

They have good prices, that's why I keep coming back. The deliveries can vary from state to state I guess but they are great so no doubt about that!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy retailer

I purchased the Fendi sweater at a discounted price. Will not get that deal any where else! Will be buying more items as shipping was fast and efficient.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I bought the Versace leather moto pants

I bought the Versace leather moto pants and they are a perfect fit! Reasonably priced too, not sure I'd get something cheaper elsewhere. Thank you.

16 May 2025
Unprompted review
DIHSAN logo

Reply from DIHSAN

It's wonderful to hear that your Versace leather moto pants are a perfect fit. We're thrilled you're happy with your purchase. Enjoy your new pants! Thank you for your review!

Rated 5 out of 5 stars

Love the prices

Love the prices, pretty reasonable to be honest. The quality is on par too of what one expect from a designer store. Many thanks!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent designer boutique with GREAT prices and decent customer service

Very pleasant, respectful and kind communication! Products are absolutely 100% authentic and very well priced. Absolutely worth it checking out this new fashion icon.
In my experience the best way to get a fast response from them is to text them via WhatsApp! Happy bargain hunting

18 February 2025
Unprompted review
DIHSAN logo

Reply from DIHSAN

We're absolutely delighted to hear you had such a positive experience with our designer boutique! It's fantastic to know that you appreciate our great prices, 100% and customer service with pleasant, respectful, and kind communication.

We're also glad you found our WhatsApp text service helpful for quick responses – that's a great tip for other shoppers!
Thank you for calling us a "new fashion icon" and for recommending us. We hope you enjoy your new finds and look forward to helping you with your next designer product.

Rated 1 out of 5 stars

Very very poor customer service

Very very poor customer service. Even after saying that I am open to bearing the return label cost and new product shipping cost as I needed an exchange no one from the team responded back to voicemails and emails. I would ask anyone who ever comes to Dihsan to rethink shopping. For any reason if you need customer support that concept is just a joke for this store.

16 January 2025
Unprompted review
DIHSAN logo

Reply from DIHSAN

We are so sorry to hear about your negative experience with our customer service. We sincerely apologize for the lack of response to your voicemails and emails regarding your exchange. This is certainly not the level of service we strive to provide at DIHSAN, and we understand your frustration. We appreciate you bringing this to our attention, as it helps us identify areas where we need to improve.

We are looking into what happened with your specific case to ensure this doesn't happen again. Please reach out to us directly at contact@dihsan.com so we can try to resolve this issue for you. We value your business and hope to have the opportunity to regain your trust.

Rated 5 out of 5 stars

Amazing experience

At first I was skeptical because I always have a bit of skepticism towards things that seem too good to be true. I’m glad to be proven wrong. I’m pretty educated on the authenticities of the products I buy, and I can confirm that the Tom Ford buckley briefcase I bought is 100% authentic, it came in good condition, delivery date was as promised, and a price that many other stores couldn’t beat. Looking forward to shopping here again.

12 December 2024
Unprompted review
DIHSAN logo

Reply from DIHSAN

Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and are thrilled to hear that we exceeded your expectations

Thank you again so much John, we look forward to serving you again in the future.

Rated 5 out of 5 stars

Good seller

Fast shipping, accurate and authentic shoes.

1 December 2024
Unprompted review
DIHSAN logo

Reply from DIHSAN

We're incredibly grateful for your support. We're always striving to improve, and your feedback is invaluable to us. We hope to serve you again soon Steve.

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