Victoria was very helpful ans patient when I called with a query over a mix up with my contract. She assured me that the issue had been escalated and a member of the team would contact me following in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communications have been very good. Leanna, who returned my call, was very helpful and able to access my information so that she could contact someone to deal with the problem.
After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. S... See more
Company replied
Chloe was amazing- She reassured me and kept me calm when I was in an head to head battle with escalating charges from BT ! She enabled me to get a positive outcome - I’m so grateful for her exper... See more
Company replied
Contact info
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, United Kingdom
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3.4
Average
457 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done, it’s appreciated!
Well, I was speaking on behalf of Mr
Hubert Chugg who is joining your company Digital Fibre. His telephone
been cut off by BT in what appears to
be a mix up by he assumed was BT.
They have been rather unhelpful and did not co- operate in restoring his telephone line.
Belle has been super with Mr Chugg in helping him transfer to Digital Fibre,
She gets 10 out of 10 score.
Please get his telephone line sorted.
I am his neighbour and helping him to achieve this. Many Many Thanks
Colin Gill, Lower Pleases
12 February 2026
Unprompted review
Reply from DigitalFibre
Hi Colin,
Thank you so much for taking the time to leave this review, and for supporting Mr Chugg during this process , it’s truly appreciated.
We’re sorry to hear about the difficulties he experienced with his previous provider and understand how frustrating that must have been. We’re really pleased to hear that Belle has been able to help and that you’ve been happy with the support she’s provided , we’ll be sure to pass on your kind words and 10/10 score to her 😊
I had to wait a long time to have an…
I had to wait a long time to have an issue with my home phone resolved, but I have to say that Ryan was extremely helpful and efficient once he got involved. It would have helped if had been involved earlier!
11 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback. We’re sorry for the delay in resolving your home phone issue, but we’re glad Ryan was able to step in and help efficiently. We’ll share your kind words with him and work on improving our response times.
The Young Lady that assisted me today…
The Young Lady that assisted me today was so Kind and Pefesonal she Helped me with my Issues and put my mind at ease I think her name was Dee
12 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your kind feedback! We’re so glad to hear the agent was able to assist you with kindness and professionalism, and that she helped put your mind at ease. We’ll be sure to pass along your compliments to her.
Ruby explained what I needed to do
Ruby explained what I needed to do, and implemented my new code to get a discount! Jess and Ryan also deserve credit!
11 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re glad to hear that Ruby clearly explained the process and successfully applied your new discount code. We’ll be sure to pass on your kind comments ,she’ll be delighted!
Chloe & Ally were so polite …
Chloe gave me a great deal on my mobile she was very polite and friendly! Also spoken to Ally a few times and she had been a great help too! Thanks girls x
9 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your lovely feedback! We’re so pleased to hear that Chloe helped you secure a great mobile deal and that she was polite and friendly. It’s also wonderful to hear that Ally has been such a great help too. We’ll be sure to pass on your kind words to both of them ! 😊
Mae was very cool and polite
Mae was very cool and polite, she helped me get a new SIM card, that i desperately needed. And helped me in a deep time of need (coz i needed a new SIM card) If only everyone in this world was like Mae, the world would be a better place. If there was a 6 star button I would have pressed that, because that describes my experience with Mae. AMAZING.
6 STARS ⭐️⭐️⭐️⭐️⭐️⭐️
Hope this review finds you well.
-T.W purchase
9 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for such an amazing review! We’re absolutely thrilled to hear that Mae was cool, polite, and able to help you get the SIM card you needed, right when you needed it most.
First operative to speak any sense
First operative to speak any sense. Good command of English and clear in her instructions. Was able to close account and make provisional figure for close of contract.
7 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re really pleased to hear that our operative was clear, knowledgeable, and able to assist you effectively. It’s great to know she could help close your account and provide a provisional figure for the end of your contract. We’ll be sure to pass on your comments to her!
I’ve dealt with Chloe on two separate…
I’ve dealt with Chloe on two separate occasions now and both times she has been super helpful and resolved any issues. Thank you, great service
5 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for sharing your experience! We’re delighted to hear that Chloe has been so helpful on both occasions and that your issues were resolved smoothly. We’ll be sure to pass on your kind words
DIGITAL FIBRE PROBLEM SOLVERS.
RYAN & BELLE HAVE BEEN VERY HELPFULL FROM THE START, I HAD INTERNET FOR 4 DAYS THEN IT DIDNT WORK, I WAS WITHOUT PHONE & INTERNET FOR NEARLY 3 WEEKS DURING THIS TIME RYAN WORKED TIRELESSLY TO RECTIFY THE PROBLEM, IT TRANSPIRED THE FAULT WAS TO DO WITH OPENREACH, THEY HAD DISCONECTED THE WRONG LINE. EVERYTHING IS BACK UP & RUNNING SMOOTHLY THANKS TO THE TEAM AT DIGITAL FIBRE.
4 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for sharing your experience! We’re thrilled to hear that Ryan and Belle were so dedicated in resolving the issue, even during such a challenging situation. We’re sorry for the inconvenience caused by the Openreach error, but it’s great to know everything is now back up and running smoothly. We’ll be sure to pass on your kind words to the team at Digital Fibre!
SAVE YOURSELF THE STRESS AND AVOID
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. I had no line OR WiFi for a week - in my hairdressing business!!!!!!! Then only able to receive calls through my personal mobile. Lied to and told my previous supplier had be sorted, resulting in a £600 bill from BT. But that member of staff doesn’t work there now, AND they conveniently lost all their phone call recordings when i requested them. Requested my contract eleventybillion times.. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. Booked time out for them to call and they don’t. Which has costed me! THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY !!!!!
3 February 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback. We’re very sorry to hear about the ongoing issues you’ve experienced ,we understand how frustrating this must be, especially for your business.
Please be assured that our team has been in contact with you regarding your case and we are continuing to work with you to address the outstanding matters as quickly as possible.
Ruby was very helpful with my enquiry
Ruby was very helpful with my enquiry, explaining everything in layman's terms. Very helpful indeed. Thank you Ruby.
28 January 2026
Unprompted review
Reply from DigitalFibre
hank you for your kind feedback. We’re delighted to hear that Ruby was able to explain everything clearly and provide such helpful support. We’ll pass on your thanks to her!
Very helpful explained everything…
Very helpful explained everything clearly.
26 January 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re glad to hear that everything was explained clearly and that you found our team helpful
Chloe penney was really attentive with…
Chloe penney was really attentive with helping us with all of our buisness accounts and great communication with us to make sure everything ran smoothly in switching over providers, we look forward to working with you
thanks Paul
16 January 2026
Unprompted review
Reply from DigitalFibre
Thanks for the lovely review! We’re really pleased Chloe was able to help make the switch over smooth and keep everything running seamlessly. We’ll be sure to pass on your kind words.
Mya was incredibly helpful and…
Mya was incredibly helpful and professional. She kept me updated throughout, resolved my landline issue quickly, and followed up to make sure everything was working. Really appreciate her support!
16 January 2026
Unprompted review
Reply from DigitalFibre
Thanks for taking the time to leave such a great review! We’re really pleased Mya was able to resolve your landline issue quickly and keep you informed throughout.
Ally was pleasant and helpful thanks…
Ally was pleasant and helpful thanks for your time today
16 January 2026
Unprompted review
Reply from DigitalFibre
Thank you for your kind feedback! We’re delighted to hear Ally was pleasant and helpful. We’ll be sure to pass on your thanks 😊
Trouble with Telephone.
I had a problem with my land line, explained the problem to MYA, a member of the support team, she was very helpful & said she would look into it. It took a few days to sort it out & she kept in touch with emails. I also had calls from the engineer who was looking into it to let me know what was happening. Very pleased with the service which was dealt with quickly & professionally, everything back to normal.
5 January 2026
Unprompted review
Reply from DigitalFibre
Thank you for your review! We’re delighted to hear that Mya was helpful, kept you informed throughout, and that the issue was resolved quickly and professionally. We’re pleased everything is back to normal and appreciate you taking the time to share your experience.
It was frustrating at times
It was frustrating at times, but Mya kept going..thank you
6 January 2026
Unprompted review
Reply from DigitalFibre
Thank you for your honest review. We appreciate your patience during the process and are pleased to hear that Mya persevered and supported you through it. We’ll be sure to pass on your thanks.
A terrible experience Business line without service from 18th November until 20th December, hours of phones and taking direct debit payments MONICA TORY LTD
No service from the 18th November endless phone calls business line only resumed on the 20th December furious
18 December 2025
Reply from DigitalFibre
We’re very sorry to hear about the disruption to your service and completely understand your frustration. Thank you for your patience during this period. We’re glad your line has now been restored and will continue to work to prevent issues like this in the future.
Absolute terrible customer service
Absolute terrible customer service. I’ve been without a phone line for 8 weeks. It’s really having an impact on my business. They always promise to call back and keep me in the loop which they don’t. Nightmare to get in touch with too, try and call multiple times a day and I’m on hold for longer than 30 minutes most times before I get through
2 December 2025
Reply from DigitalFibre
Thank you for taking the time to raise your concerns. We are very sorry for the frustration and disruption this prolonged fault has caused, particularly given the impact on your business , we appreciate how disappointing it is when call-back commitments are not met and when contacting us proves difficult.
Our records show that our technical team attempted to contact you on 17th and 16th December as part of the ongoing investigation into the issue. That said, we recognise that the matter remains unresolved and we understand your frustration.
I will pass this over to tech support and ensure someone updates you by the end of the week.
Reply from DigitalFibre
Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.