Transparent Telecom Reviews 1,366

I have just been on the line for 15 minutes to report a fault.I was number 1 in the queue right from the beginning then they just cut me off.
I will definitely be changing my telephone provider as soon as possible

The person I spoke to was very helpful and understanding. I was very pleased with the response.

Sophie was very helpful once she first contacted me. However it was five days after first reporting the fault that I was contacted.

Usually you are very quick with a breakdown. The broadband was back on quite fast but it took nearly a month to get the landline back. I know they are not used much but I have a hospital consultant who will use that even when I’m texted that he is going to ring.

You worked promptly to help my elderly relative to change account details and save a little money.

Whilst waiting to be connected, 10 mins, rather excessive I thought, I read some of the feed back on Trustpilot where it appeared Belle was the only person answering calls! She then answered mine! And was extremely helpful in sorting out an issue with my Mother's care line and checking and changing her package. Thank you so much. Excellent service.

The lady who dealt with my enquire was very helpful and friendly, also got me a better deal.

Belle was brilliant today really helpful in dealing with queries regarding my elderly father’s account. She took the time to try and reduce the items he has on his bill. She went above and beyond, she was friendly and a pleasure to talk too.

Mya was helpful, understanding the problem and dealing with it quickly.

The service is always conducted with politeness and respect.Belle was pleasant and polite.

Problem resolved quickly and efficiently

Belle was very helpful, polite and very efficient in answering my query today. A credit to the company!

I did have to wait a while until I got to the right department. But when I did Mya was very good organising a new rooter and ring to help sort out my problems.

Liana made my dilemma very easy to deal with by Understanding, being polite and helpful, very good quality service and response to my temporary issue, great company to deal with.

Belle was very helpful and plesent to talk to giving me information to which cleared the fault. She said she would ring today to check which she did .very pleased with call.

I contacted you about problems with my messaging service. They were investigated promptly and sorted out by Belle, who was friendly and helpful to deal with.

Mya your customer service agent explained and helped with my enquiry in a professional and friendly manner.

Ruby arranged the fixing of my problem and the follow up, with charm and efficiency. It is always difficult when I have to deal with the third or fourth hand parties.
Thank you, Ruby.

Vince was very patient in dealing with my queries