Rang to give me updates to my Diesel claim. Everything was explained professionally in plain language I could understand. Next steps were also advised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It couldn’t be any easier to submit a potential claim,within minutes of submitting my claim they notified me that they had been accepted.It can’t be any easier than this.
Company replied
Excellent! Recognised my car reg number straight away followed by 5 or 6 simple questions. Followed up with confirmation text and email within minutes!
Company replied
if i had not been notified i would not have made a claim only by diesel-claim uk informing me that i might be due a claim which i thank the firm very much
Company replied
Company details
Written by the company
Our experienced team at Diesel Claim UK are ready to assist you in checking your vehicle and finding you a solicitor who can help with your claim. All on a no-win no-fee basis. A large number of diesel vehicles in the UK breached emission standards and you could claim £1,000's for each vehicle you owned or leased. We are proud to have helped tens of thousands of people progress their claims.
Contact info
Citypoint, 1 Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 016 3944
- help@diesel-claim.uk
- diesel-claim.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Diesel Claim UK
Dear Mr. Brown,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Budd,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Chilcott,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mrs. Farrington,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Very helpful and polite
18 February 2026
Reply from Diesel Claim UK
Dear Mr. Kirby,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Horrible phone call from an employer…
Horrible phone call from an employee named Charlotte. Extremely rude. Would not recommend
18 February 2026
Unprompted review
Reply from Diesel Claim UK
Dear Miss. Aul,
We’re very sorry to read your review and to hear about your experience. This certainly isn’t the standard of service we expect from our team, and we take feedback of this nature extremely seriously.
We have requested further information via Trustpilot so that we can fully investigate what happened, but we haven’t yet received the details needed to locate your record. Without this, we’re unfortunately unable to review the call in question.
If you’re willing to share your contact details, we would genuinely welcome the opportunity to look into this properly. A member of our Customer Care team will personally review the matter, discuss your experience with you directly, and work towards resolving any concerns.
We are committed to providing a professional and respectful service at all times, and we appreciate you bringing this to our attention.
Kind regards,
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Forster,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Coombs,
Thank you for your feedback. We’re sorry to hear that you feel you haven’t received an update on your claim. We understand how important it is to stay informed, and we appreciate the opportunity to clarify the position for you.
Claims of this nature can take several months, and in some cases longer, to progress due to the legal processes involved. That said, we are always happy to provide updates at any stage upon request.
We can confirm that your claim has been accepted and referred to our legal partner, who will be contacting you directly. If you haven’t seen any correspondence from them, please check your spam or junk folder in case their email has been filtered there.
If you’re still unable to locate any communication, please get in touch with us and we’ll be glad to assist. You can visit our Help Page or call us on 0800 016 3944 (Monday to Friday, 9am–5pm), and a member of our team will be happy to help.
We genuinely value your feedback and are sorry that your experience has led you to feel there was a lack of communication. We’re committed to ensuring you feel supported throughout the process.
Kind regards,
Customer Care Team
Diesel Claim UK
Fast and efficient
17 February 2026
Reply from Diesel Claim UK
Dear Mr. Taylor,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
very good nice man thanks
17 February 2026
Reply from Diesel Claim UK
Dear Mr. Bishop,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mrs. Goble,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
The guy l spoke with was very helpful &…
The guy l spoke with was very helpful & calming he didn't put any pressure on me to sign and also checked to see if l had any orher claims
9 February 2026
Reply from Diesel Claim UK
Dear Mrs. Sewell,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Crap service
Crap service, took them 2 years to get back to me only to tell me they were not perusing the claim.
27 October 2025
Reply from Diesel Claim UK
Dear Mr. Clarke,
Thank you for your review. We’re sorry to read that you feel disappointed with the service provided.
However, our records show that you only registered your claim with us on 27/10/25, which was not two years ago. We appreciate that waiting for updates can feel frustrating, but the timeframe referenced in your review does not reflect the actual timeline of your claim with us.
If you would like to discuss this further or feel there has been any misunderstanding, please contact our office directly, our team will be more than happy to assist, simply visit our Help Page or call us on 0800 016 3944 (Monday to Friday, 9am–5pm).
Warm regards,
Customer Care Team
Diesel Claim UK
Pleasant communication
Pleasant communication, which explained all that was necessary, and was happy to answer my questions about the procedure.
16 February 2026
Reply from Diesel Claim UK
Dear Brenda,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Initiayion is kK
THe outcomee is truly wonderful. The real womder is who saw this issue in the first place
8 February 2026
Reply from Diesel Claim UK
Dear Mr. Soper,
Thank you for your kind words. Is there anything else we could have done to assist you?
If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Lees,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Reply from Diesel Claim UK
Dear Mr. Fiddis,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
The series was very quick and efficient
10 February 2026
Reply from Diesel Claim UK
Dear Mr. Starkey,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Very efficient and to the point
11 February 2026
Reply from Diesel Claim UK
Dear Mrs. Biss,
Thank you for your kind words.
If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.
Customer Care Team
Diesel Claim UK
Clear explanation of how the claim system works.
I received a call from a lady who had a nice telephone manner.She clearly explained how the claim system worked and gave me an indication of how much I would receive if my claim is successful. I'm waiting in hope.
11 February 2026
Reply from Diesel Claim UK
Dear Mr. Cole,
Thank you for your kind words. Is there anything else we could have done to assist you?
If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.
Customer Care Team
Diesel Claim UK
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