Dickies Reviews 

Purchased a gift card online, then we we tried to use it we were told it can only be used in America. That was never communicated before purchase.
We were also charged in US dollars, without confirmation or communication, meaning over AUD$200 extra was taken above the amount I agreed to pay.

Bought 2 pairs of work trousers on 24/03/25. Said they arrived 28th. I came to work on 31st and they weren't here. They were 2 hours away at a different VW branch... while that's Yodels fault dickies have been horrendously useless. Contacted customer care on 31st, said they'd investigate. Heard nothing for 3 days, contacted again. No response.
Went on live chat and they said they'd investigate speak to the person who was dealing with the claim. That was a week ago. Still heard nothing. Package was meant to be here 13 days ago, I'm £80 out of pocket and have no work trousers.

Horrible customer service !! I have always enjoyed the brand due to comfort and durability but the customer service is poor at best - as if reading from a limited manual. Would not answer questions except with repeating the same lines. Would not provide requested information and instructed me to call back again - this was my third call!! I will not buy this brand again.

I unfortunately can not give less then a 1 star because I would give a 0 if it allowed me.
I had the absolute unfortunate experience of dealing with this clown corporations (if you can even call it that) a circus is ran better then this company.
I made a purchase early January 2025, unfortunately my purchase did not fit so I placed a return. January 17th Dickies received their product back at their warehouse and stated my refunded will be returned in 5-7 business days.
After about a week and a half and no refund, I called Dickies and they said ops there was a mistake, 5-7 business days was our old refund timeline now it’s 6-8 WEEKS. First of, that is absolutely ridiculous to wait for a refund when they’ve received the product back.
Secondly - fast forward 9 WEEKS still no refund, piss poor communication with nothing but excuses.
In fact , to try and prove me wrong that they did give me the refund they decided to send me an invoice proving they refunded me. HOWEVER THIS INVOICE WAS FOR A DIFFERENT CUSTOMER AND HAD ALL THEIR BILLING INFORMATION, ADDRESS FIRST AND LAST NAME - TALK ABOUT THE UNPROFESSIONALISM AND SECURITY CONCERNS. Absolutely ridiculous.
I can not express the level of stupidity this company displays and the amount of certainty when I say I will never buy another Dickies product again.
I have now started the process through my bank to refund my purchase through a fraudulent purchase since it seems that’s the only way it’ll go through.

BEWARE DO NOT USE THIS COMPANY

I bought a pair of black cargo trousers which were too small they were around £45. When I tried to return them using the return label provided, they denied having received them despite me checking with the yodel outlet that they had definitely been sent back and they had. Because I couldn’t find my tracking receipt they said they hadn’t received them and refused to refund me my money. They were very much sent back using their own label and yet they had no system for locating them. This is basically simple theft. I wonder how many other people they have just stolen their money from.. I could not believe such poor customer care, I’m still shocked!

Used to love this tough durable brand. But it seems this new generation has failed. One month into the school year and the school bag is ripped. Dickies if you’re gonna market yourself into this area it’s gonna have to last a year. At least!!
The bag is ripped at the same. I would love to be able to share a photo. One month old.

Some products have less than perfect stitching. Despite being known for its durability, some customers have reported that the stitching is not always consistent and can be a little rough in places

Ordered a pair of trousers and received a sweatshirt , customer service is shocking and they are still trying to charge me for the postage for for sending the item out wrongly , i have been trying to resolve this for 2 weeks now , today i have written to the CEO, I will never use this company again and i do not recommend to others

With all the competition nowadays you'd think they'd have a more lenient return window after the holidays.
To be strictly denied when asked for a little forgiveness of a week will make me never buy from them again.
Too bad, they're not cheap, to be stuck with 2 brand new pairs that don't fit.

Ordered a t-shirt and a wooly hat. No confirmation email. But they've taken the money from my account. No one picks up the phone and they don't respond to emails.

I bought a leather wallet that has a metal insignia "Dickies" on the outside. After using for quite awhile I noticed my pants all have a 1/2" hole in the back left pocket where the insignia had rubbed through it. This has happened to 6 pairs of my pants, a good $180+ worth. The wallet is built well but I'll never buy one of theirs again ! BEWARE of this if you value your pants. I'm going to call customer service and see what they'll say.

WORST EVER!! Their entire online ordering system is garbage and a sham, right down to their email alerts after I CANCELLED the order.
I ordered a pair of Stonewashed Indigo Bib Overalls on their canadian website. Paid for by credit card. I opted to even pay the extra $20 bucks for express shipping so I could have them for an event in week from ordering.
1. Never received an email confirmation.
2. Never received a tracking number, by email or otherwise.
3. After following all the ordering instructions on what to do if I didn't received the above, I should call customer service. That ended up making it worse!
4. Customer service guy wasn't helpful at all. He then tells me that EXPRESS DELIVERY is 7-10 Business days, which included 3 days order processing time. HOW ON EARTH IS THAT EXPRESS DELIVERY???
Who pays the extra fee to wait 7-10 days?
5. I immediately CANCEL the order. Again no email confirmation. I demanded an email proving the order was cancelled and the money was to be refunded to my credit card.
6. Two (2) weeks later after all this, I get an email prompting me to write a review about my positive experience and how happy I am with the product. Are you kidding me!! Why would I write a positive review? You messed it up right from the beginning your customer service (Thomas) sucked, your charging extra fee's for a service you are not providing, and then have the audacity to send me a request by email I might add, to write a positive review! I will never deal with your company ever again. Period.
Order No# #S1233653

I made a purchase more than 10 days ago, they sent me a tracking number that doesn't leave the place, when it changed it was with the return of my product to them and they don't refund my money because they say they need to receive the product to check, and I didn't even receive the clothes! Precarious service! Extremely badly prepared people and horrible delivery service! I don't recommend it! I hope to be reimbursed for the delay because I was counting on these clothes for my vacation and I wasted my day off to wait for this and I didn't receive it! Frustrated!

They refuse to replace or refund, despite delivering to the edge of a busy road, some way from my home. Yes, the delivery company who apparently only deliver to the door decided they've leave on full-view by the side of a road. Surprise surprise, it was not there when I was made aware of what they'd done. Dickies have been nothing but rude and unhelpful, suggesting I take the issues up with the bank, because as far as they're concerned the goods were delivered to me.....

Dickies "Customer care" a complete misnomer, as they just don't care. They have your money, and won't issue refund/replacement when an item is such poor quality that its decal peels off in its first wash. Item bought in New Mexico - we live in Scotland, and sent credit card transaction details but, sadly, no receipt. Only by appealing to the retailer, Los Amigos Dickies Retail Store, Las Cruces, New Mexico, did my son get a replacement item AT THE STORE OWNER'S EXPENSE. He got nowhere with the Dickies rep either. Thanks, Jose, you're a star. Dickies - you need to learn how to "care"

I have been wearing Dickeys T shirts for years. Always bought them at Amazon. The last ones I purchased at Dickeys direct. Quality went down the drain, seems to be made out of a different thinner material and the size is no where it should be. I will go back to buy from a different company, I do not have a problem spending a little more for good quality clothing.

I have been a customer for decades. I wear black pants and shirts. I am an American Union worker and only dry clean my uniforms. I've noticed the clothes have faded faster than I remember. I looked up where this product was made and realized the outsourced to different countries. As a union man and I will be spreading the word on Dickies and looking for an American made product to purchase

I can’t fathom that this is the same company I’ve been a customer of for 30+ years. The material they’re using feels like plastic, On everything. You know the plastic fuzzy. The plastic woven. It’s just awful. On top of that their design choices are so odd. Like pockets so far back there’s no way to comfortably stand with your hands in pockets on a hoodie.

The last t-Shirts I bought are weirdly cut, inconsistently sized, and two arrived with disconnected seams, showing no quality control.

They’ve bowed to fickle hipster fashion trends c lowered production costs with cheaper materials and labour, and raised prices to obscene levels. I can’t see them haunt in business at this point.

Honestly there’s absolutely nothing redeeming about this company anymore. It’s cheap Chinese warehouse quality (made in Mexico I think).

Everything about this brand sucks. Including their terrible customer service.

Customer service not available for chat or email (email on website is not correct and you will not be able to contact them) - seems like no one works there.
Started a return process that seems more like a gimmick since no return label was available and navigating online account is pointless for information.
SHOP AT ANY OTHER COMPETITIVE COMPANY, JUST DO NOT SHOP HERE.