Dickies Reviews 

I returned a pair of pants that didn't fit and have still not received my refund on my card. An email went unanswered and there is no way to reach by phone.
Won't ever order from them again.

I’ve been buying Dickies products for over 20 years, but this has been my worst experience. I placed an order on March 24, was charged immediately, and still haven’t received any updates. When I called, I was told they couldn’t help due to management changes as of April 1st,2026 and that I’d need to wait another 3–5 days for an answer. That’s unacceptable after already waiting this long. Very disappointing service

I bought a shirt for $29.99, I paid $3 in taxes and $10 for shipping $42.99 total purchase The shirt did not fit. Took about 45 minutes to find the return label request. Dickies refunded the $29.99 and only $2.25 tax ($32.24). Then charged $10.00 return shipping so $22.24 refund. I am out of pocket $20.75. Dickies is a total waste of space

The return process is a dead end, it doesn’t exist. The links are not there, the order is not found, chat has no one to respond. Horrible, I will never trust Dickies again and I was a loyal fan and user of their products

I tried multiple times, and across multiple devices, to place an order but every time I tried to check out it said the items could not be delivered to my location. I was absolutely inputting a valid UK address on the UK website. I even tried checking out with different items or different addresses but no luck. I made multiple attempts to contact customer service but it's like they don't even exist, I got no response at all.

I don't typically leave reviews but this was such a bizarre experience from such a large, recognisable brand.

Quality-low (what happened to the craftsmanship?)
Customer Service-(what's LESS than no stars?)
Two pair of the same pants (different colors) completely different fit. The only consistency? Neither fit was right.
Refund? Kinda. PARTIAL refund for never worn, tags-on return. No explanation why.
I'd say they resolved this....if I ever received a response to my 3 emails.
I was a Dickies guy my whole life....until now.

I am 61, I have worn Dickies relaxed fit carpenter jeans for work for years. Always happy with the fit and how well built they were.
Recently I got myself a couple new pairs, and I got a couple as a gift for Christmas. Tried on as usual before removing tags, washed them in the next laundry loads, went to put them on for work and the waist had shrunk maybe 1-2 inches, they would not button, none of the 4 pairs. i tried a cold wash and line drying, thought maybe that would help, still way too small now.
contacted customer service, they want pics of the bar code that's on the tag we remove before washing, don't have that, no receipt because they fit and 2 were gifts.
they asked for pics of the issues, I sent pics of the jeans, they told me there is nothing they can do. Basically it was a wasted $180.
even the front pockets are now made different and incredibly smaller.
after being true to the company all these years and spending a ton on them, I will be looking for a well made pair of work pants, I will never give Dickies my money again!
the company is now using crap materials to increase profit at the expense of quality and workmanship.
*UPDATE*
AFTER MULTIPLE EMAILS BACK AND FORTH THE DICKIES COMPANY STOOD BEHIND THEIR FAULTY WORK PANTS AND SENT ME A GIFT CARD TO REPLACE THEM WITH SOMETHING ELSE. THANK YOU DICKIES.

I ordered 3 pairs of pants. With no warning or reasoning only 1 pair was shipped. I understand things happen but no reasoning or update for the customer is unacceptable from a company as big as dickies!

Ordered 3 times and never delivered. Had to call myself the 3 times to check status to find out that online inventory and warehouse inventory were not in sync. They are apparently in a transition. Time to transition to another brand.

I ordered a shirt and some socks from Dickies.com and the shirt arrived quickly and in good shape. The socks never shipped, and when I reached out customer service they offered me a refund, gave it to me, then created a false shipping order that claimed to have delivered weeks previously. When I reached out again, they offered another refund which did not come through.

I talked to Megan C because I had a jeans that were way too big and I want to get an exchange and they wouldn’t do it because I didn’t have the original receipt. I explained for that my friend did not have the original receipt still will not do it terrible experience they didn’t even want a picture. They still have the purchase tags intact I don’t know how is she going to customer service it was just like a blank goal. Sorry we can’t do anything. Never going to shop at dickies again and then I talked to the manager and he still wouldn’t do anything. It was like a $60 pair of jeans.

Its been six days fedex is still waiting for the package i won't buy dickies again

I purchased two pairs of pants from Dickies, totaling $70. I was told by email they had been delivered; however, the driver did not give me the passcode to open my package mail box in my complex. So, I could not get them. I called for refund, never having received my pants. It is now over 8 weeks, and every time I call, the Dickies representative says the refund was issued, and that my credit card is the problem. My credit card denies Dickies ever tried to credit my account for the $70. Other companies have credited my card. I asked to speak to a manager but am told there are none.

Send me 2 sets of scrubs that were too big. Claimed there was no order number when I attempted to return. Kept my money. Horrible customer service. Too many other scrub companies to deal with a company that won't refund your money.

Ordered and they never shipped out my order called spent 20 minutes on the phone for agent to let us know that order will be replaced same story never shipped out the order . Let see what they're going to say on phone call # 3

The size of jeans waist is too small on carpenter jeans ordered for husband who has loved Dickies in the past, especially bib overalls. Attempted to return but have hit an obstacle with each try. He has decided to keep them as we are seniors and have no other option. However we would NEVER ORDER FROM DICKIES AGAIN!! Have absolutely never found such an intentional roadblock from a company during all our years.

They canceled an item from my order without my approval, and then they offered to sell it to me later.

I added 2 t shirts to get free shipping. I bought the shorts cause I needed them. Couldn't return shirts as they were on clearance.

Didn’t ship my package out ever , on FedEx it was labeled as “Label received”. On the 11th day of no shipping I called dickies. I was waiting on a customer service phone for 25 minutes , when they finally answered, they told me there was a error in their system or something and they’re going to send me a refund that takes ten days to process. Then they asked if I want to place a new order. Why would I wanna place a new order? Didn’t even ship out my last one??? never mind from them again. $150 order down the drain.

lin was incredible!

If I could give no stars I would. Purchased over 1000 USD on new dickies. I purchased double knee pants and shorts. When I received them I was Immediatly PISSED OFF. The reason I bought Directly from DICKIES is, I did not want cheap hondurus made WALMART product. Pants and shorts material were so thin and cheap. Not like the ones that come from mexico. These had NO STARCH and creases were in the wrong place. 1 leg straight the other down the side. I have worn DICKIES since I was 13. I am 61 now. I will now start looking at the Ben Davis products. Dickies prducts have NO QUALITY CONTROL. To make matters worse everytime I call to customer service, their systems are CONVIENIENTLY down and have no way to look up my order. NEVER AGAIN. BE WARNED !!! THE HONDURUS MADE PRODUCT IS CHEAP AND WILL NOT LAST LIKE DICKIES USED TO.