Lost my aunt.Did the claim form and had the settlement paid after some days.Please work communication when doing verification because there was no communication after sending claim form.It would reall... See more
Company replied
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See what reviewers are saying
Diaspora insuarance really helped me during my mothers funeral .It was a difficult time but Diaspora insuarance came through .My membership was only 9 months but still they paid out.The claim was paid... See more
Company replied
Diaspora are good at selling their insurance, and once you sign up, they are not helpful. My policy lapsed, managed to get it up and running and asked for a written confirmation which had the wrong da... See more
Company replied
My cousin passed away end of last year. The whole process from start to finish with diaspora insurance was quick and transparent. They were attentive and understanding and the money was paid within 24... See more
Company replied
3.7
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Diaspora is a very bad insurance would…
Diaspora is a very bad insurance would advise Africans especially there ones from South Africa to insure their families back home my father died almost a week now I filled the claim form and submitted the required documents .firstly they told me that the document must be in color of which government documents are black secondly they asked for medical certificate I submitted now they are looking for my other policies in Africa to confirm the death this is so disappointing because this is not serving the purpose of me taking this insurance which was to use the payment to buy ticket to go home
15 December 2025
Unprompted review
Reply from diasporainsurance.com
Hi Lindelwa,
We are very sorry for the loss of your father, and we understand how painful and overwhelming this time must be for you. Losing a loved one is difficult enough, and we appreciate how distressing it can be when a claim takes longer than expected.
We would like to reassure you that your claim has not been declined. It is currently in the verification stage, which is a standard and legally required part of all life insurance claims. We have received the documents you submitted; however, we have not yet been able to independently confirm the death through the contact details provided, despite several attempts. This has caused a delay, and we recognise how frustrating this is.
Please be assured that your policy remains active and in good standing. Once verification is completed, your claim will be processed in line with the policy terms. Our team is actively exploring alternative ways to complete the verification as quickly as possible, especially given the sensitivities involved.
We will remain in contact with you throughout this process and encourage you to continue engaging with our claims team so we can work together toward a resolution. Thank you for your patience during this very difficult time.
Great service and Leah was able to give…
Great service and Leah was able to give as much information as I needed for me to comfortably register for my policy, thank you
24 June 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for your kind feedback. We’re delighted to hear that Leah was able to provide the information you needed and support you through the registration process. We’ll be sure to pass on your comments to her. Thank you for choosing Diaspora Insurance.
I lost my daughter in May a few days…
I lost my daughter in May a few days before her 2nd birthday. It was the most painful time of my life. I reached out to Diaspora insurance as i had a policy with them. They responded so quickly. They sent me a form to fill out and make a claim. Which i did and also they asked for her death certificate. After they received all this they paid out the following day. It was so easy and straightforward. Which is exactly what you need after the loss of a loved one.
13 May 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for sharing your experience with us, and we are truly sorry for the loss of your daughter. We cannot imagine the pain of losing a child, especially at such a young age, and we are grateful that we were able to support you during such a difficult time.
We’re glad to hear that the claims process was handled quickly and smoothly for you, as our aim is always to make things as straightforward as possible when families are grieving. Thank you for trusting Diaspora Insurance, and for taking the time to share your feedback.
Our thoughts remain with you and your family.
I had a great service
I had a great service, provided with all the necessary details and informations i needed,My questions are all answered .Thanks to Leania ,she is considerable .Great Job .
3 October 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for your kind feedback. We’re pleased to hear that you received all the information you needed and that your questions were answered clearly. We’ll be sure to pass your comments on to her — she’ll be delighted to hear them. Thank you for choosing Diaspora Insurance.
I don't need their service yet but I've…
I don't need their service yet but I've seen them in action and think their product is worth it. They go the extra mile for all initial the diaspora. I just wish the service was cheaper for loved ones back home.
7 February 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your thoughts. We appreciate your kind words and are glad you’ve seen the care and commitment we put into supporting families in the diaspora.
We also understand your comments around pricing and continually review our plans to balance affordability with the level of support, service, and reliability we provide. Your feedback is valued and helps inform how we improve going forward.
Thank you for considering Diaspora Insurance.
The company is not keeping us up to date about our financial records, they do not communicate. I have never heard of them ever since my recruitment to join the policy
No updates, no communication and no financial records.
I have never heard from them since recruitment
2 September 2025
Unprompted review
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