Lost my aunt.Did the claim form and had the settlement paid after some days.Please work communication when doing verification because there was no communication after sending claim form.It would reall... See more
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See what reviewers are saying
Diaspora insuarance really helped me during my mothers funeral .It was a difficult time but Diaspora insuarance came through .My membership was only 9 months but still they paid out.The claim was paid... See more
Company replied
Diaspora are good at selling their insurance, and once you sign up, they are not helpful. My policy lapsed, managed to get it up and running and asked for a written confirmation which had the wrong da... See more
Company replied
My cousin passed away end of last year. The whole process from start to finish with diaspora insurance was quick and transparent. They were attentive and understanding and the money was paid within 24... See more
Company replied
3.7
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Not Recommended
Set up SUPER FAST, Sales agents will not waste time, AFTERWARDS don't expect much. When you have questions or asking for clarity, you will get NONE, they have your signature and money, they're DONE with you. Believe everyone who says that. I referred my cousin to sign up and when she told me how much she was paying for her parents, immediately I asked for a quote for my parents. This is just days after I signed up for mines and only to be quoted $50.55 for my Dad which was about $5 less than my cousin's Dad who is a year older than my Dad - fair enough, however on the same quote I noticed my Mom who is YOUNGER than my Dad was more expensive so I asked why? Instead of getting an explanation I got a new quote within 24 hours and my Dad's quote was now $86.75 only to be told oh we made a mistake so now I have to pay for your mistake? Mind you the same mistake was made AGAIN 2 years ago by a different agent, SAME COMPANY- one of the few reasons why I never signed up back then and now I'm like let me give you the benefit of the doubt 2 years later, nope nothing has changed except now they have more bad reviews. Tell me how you make the same mistake TWICE, 2 different people in 2 different years. Am I being scammed? It's not like they put a wrong DOB or anything, everything was still the same/matches, so I'm trying to understand how the mistake was made unless you are manually calculating. That's a $36.20 MORE monthly mistake; $434.40 MORE annual mistake; for a payout of $5,000 that means in 8 years I would have paid $3,475.20 MORE. Now you wonder, if indeed it is a human mistake, how many people got away with a LOWER premium while some of us who CAUGHT the mistake have to pay a HIGHER premium when you should at least THANK ME than make me suffer for your mistake. The Sales agent I initially spoke with was all of a sudden nowhere to be found until I escalated to customer service then I'm guessing they reached out to him, that's when he responded to me. Even then he promised to call me and explain what actually happened on which he NEVER did after he realized he did not make a small mistake. I requested to speak with a manager, Tafadzwa called, we were on the phone for over an hour on August 6th, 2026 and he said he will talk to his team and see if they can fix the issue and have one of the managers to call me. It's August 26th (20 WHOLE DAYS LATER), I'm still waiting for a manager to call me. Guess what I did while waiting for a manager to call me, I followed up with Tafadzwa days later (TWICE) different days, no response. I then reached out to the customer service team and asked them to cancel my policy. Noluthando responded to my cancellation request and asked why I'm cancelling? was not patient enough to wait for my response instead went ahead and cancelled. When I responded a few HOURS later stating my reason for the cancellation noted above, I still did not get a response to this day, why ask? To my surprise I get a text message later that same day from I believe Tafadzwa saying ''I will ask management to contact you'' same thing I was told on August 6th and now this was August 12th. Today August 26th I'm still waiting for a call back, assuming the managers have no access to phones in the meantime. My sister who also had a pending application along with my other friend I had to tell them to cancel FAST. If no one can reach out to me now, what more when I have to file a claim, and this is after reading some reviews who did not get their claims. Potential clients take your money where its worth, while Diaspora team works on training their Staff or hire people that are capable then maybe you can revisit. I like the vision but there's more work to be done here. If you don't prioritize client inquiries, then I don't know what else is important to you.
21 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share such a detailed account of your experience. We are genuinely sorry to read about the frustration caused, particularly the delays in responding to you and the fact that you felt your concerns were not properly addressed. That is not the standard of service we aim to provide.
We appreciate that receiving different quotations for the same details would understandably raise questions. Our premiums are calculated using a range of underwriting factors, and if there was an error or inconsistency in the quotations you received, we want to investigate exactly what happened and provide you with a clear explanation.
We are also concerned by your comments regarding the follow-up you were promised but did not receive. We take feedback like this seriously because it helps us improve both our processes and our customer service.
We would like the opportunity to review your case in full. Please email customercare@diasporainsurance.com with your policy number and the reference to this review, with your contact details so that a senior member of our team can investigate and respond to you directly.
Thank you again for your feedback. We hope we will have the opportunity to address your concerns properly.
I signed up for Diaspora insurance…
I signed up for Diaspora insurance after I saw how they dealt with a friends funeral.
The team was respectful and most importantly everything was done in a timely manner without unnecessary delays making the whole already distressing situation less stressful.
Signing up was also handled professionally as my enquiries where explained fully and was even offered time to process the information before committing to a plan.
22 July 2025
Unprompted review
Reply from diasporainsurance.com
Thank you so much for your kind words and for taking the time to share your experience. We're honoured that seeing how we supported your friend's family gave you the confidence to choose Diaspora Insurance.
Providing compassionate, respectful service when families need it most is at the heart of what we do. We're delighted to hear that your questions were answered thoroughly and that you felt informed and never pressured when choosing your plan.
Thank you for placing your trust in us. We look forward to being there for you and your loved ones whenever we're needed.
Easy to set up,not easy after
Easy to set up because of sales agents. Not easy to navigate if you want to change something,make additions etc. You can't always make a call so in this era of technology you need to improve.
1 June 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for your feedback and for choosing Diaspora Insurance. We're pleased to hear that our sales agents made the setup process easy.
We also appreciate your comments about managing your policy. Making it easier for customers to update their cover and make changes digitally is an area we're actively working to improve. Your feedback is valuable and helps guide those improvements. Thank you for taking the time to share your experience.
Contacting a customer at 11pm to push…
Contacting a customer at 11pm to push insurance sign‑ups is unacceptable. Sending repeated messages is inappropriate and can be considered harassment. Please address this urgently, especially regarding the WhatsApp account under the name Dorothea.
17 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We appreciate your feedback regarding the timing and frequency of the messages you received. We take concerns about customer communications seriously and have noted the issue for review to ensure our standards are met.
Thank you again for taking the time to share your feedback. It helps us improve the service we provide.
Lost my aunt.Did the claim form and had…
Lost my aunt.Did the claim form and had the settlement paid after some days.Please work communication when doing verification because there was no communication after sending claim form.It would really help esp in time of grief.
3 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience with us. Please accept our sincere condolences on the loss of your aunt.
We're pleased we were able to settle your claim, and we truly appreciate your feedback regarding communication during the verification process. You're absolutely right that keeping families informed throughout the process is important, especially at such a sensitive time. We've noted your comments and will use them as part of our ongoing efforts to improve how we communicate with our customers.
Thank you again for your feedback and for placing your trust in Diaspora Insurance.
Reply from diasporainsurance.com
Thank you for taking the time to leave us a review. We're delighted to hear that you found it very easy to set up your cover. Making the process simple and straightforward is something we continually strive for.
Thank you for choosing Diaspora Insurance and for placing your trust in us.
We lost my Father inlaw diaspora their…
We lost my Father inlaw diaspora their service was ok, not excellent but ok. I think it’s a bit difficult to deal with the process especially when people are grieving. I was given claim forms and told to just send the supporting documents along with the forms, I did this it took a few days I had to check up on them to find out how far was the process as I had no update on my side, I was then told they were waiting for a response from the funeral home to confirm the death, I think it would have been easier to have someone keep us updated with information. Anyway I eventually spoke to Connie she helped me a lot because the process had become very stressful. Connie was excellent she is an angel she helped me to get everything sorted she kept me informed without prompting she really assisted me and explained the process patiently even though she wasn’t the initial person handling my claim. Thank you Connie for your kindness and support. My claim was paid within 24 hours after Connie stepped in coz It had been almost a week going through the process that was only supposed to take 48hours
28 May 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience, and please accept our sincere condolences on the loss of your father-in-law. We appreciate that this was an incredibly difficult time, and we're sorry that the claims process added to your stress.
We also appreciate your honest feedback about the lack of updates during your claim. Keeping our customers informed throughout the process is something we strive for, and your comments will help us improve how we communicate during bereavement claims.
We're delighted to hear that Connie was able to support you when you needed it most. We'll be sure to share your kind words with her. Providing compassionate, patient and reassuring service is exactly what we aim for, and we're pleased she was able to make such a positive difference.
Thank you again for placing your trust in Diaspora Insurance. We appreciate your feedback and wish you and your family strength and comfort during this difficult time.
The Diaspora Insurance Team
I am always cherish the good work this…
I always cherish the good work this company is doing.I was motivated by cheerful faces of friends who got some cover from you.That compelled my thoughts to join so that i will prepared the best for me and my loved ones
14 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you so much for your kind words. We're delighted to hear that the positive experiences of your friends gave you the confidence to join us.
Choosing to protect yourself and your loved ones is an important decision, and we're honoured that you've placed your trust in Diaspora Insurance. We look forward to supporting you every step of the way.
Thank you for being part of the Diaspora Insurance family. 💙
Response is super slow response
Response is super slow, they requested for a document only to reject it 6 months later. Uploaded document takes weeks to be approved, now i am even worried about the future.
13 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays can be, especially when you're waiting for documents to be reviewed and decisions to be communicated.
We'd like the opportunity to look into your concerns. Please email us at customercare@diasporainsurance.com with your policy details or send us a direct message to WhatsApp +44 770 383 8304 , and a member of our team will investigate the matter.
Thank you for bringing this to our attention.
So far I haven’t claimed but their…
So far I haven’t claimed but their support each time i require any explanation regarding my policy,they take their time to listen to concerns
12 September 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to leave us a review. We're delighted to hear that you've had a positive experience with our customer support.
Taking the time to listen, answer questions and ensure our customers understand their cover is an important part of the service we strive to provide. Thank you for placing your trust in Diaspora Insurance. We look forward to continuing to support you whenever you need us.
Diaspora insuarance really helped me…
Diaspora insuarance really helped me during my mothers funeral .It was a difficult time but Diaspora insuarance came through .My membership was only 9 months but still they paid out.The claim was paid out within 5 days .Thank you so much Diaspora Insuarance for helping me and my family .
10 January 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience. Please accept our sincere condolences on the loss of your mother.
We're grateful for your kind words and are pleased that we could support you and your family during such a difficult time. It's especially meaningful to know that our team was able to provide the assistance you needed and process your claim promptly.
Thank you for placing your trust in Diaspora Insurance. We're honoured to have been there for you when it mattered most, and we sincerely appreciate your recommendation.
My close family passed away it took…
My close family passed away it took nearly a month to get the claim even after submitting all the proof written on my policy , they wanted emails and phone numbers of the hospital and the funeral parlour that was used which was annoying and frustrating considering that l was grieving.
29 May 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience. Please accept our sincere condolences on the loss of your loved one.
We're sorry to hear that the claims process felt frustrating during what was already a very difficult time for you. While we always aim to settle valid claims as quickly as possible, we also have a responsibility to carry out verification checks to protect our customers and ensure claims are processed securely. Where additional information is required to complete these checks, this can sometimes affect the overall time taken to settle a claim.
We appreciate your feedback and understand how important clear communication and timely updates are throughout the claims process. Thank you for bringing your experience to our attention, as it helps us continue improving the service and support we provide to our customers
I have good reviews with them so…
I have good reviews with them so helpful whenever I have some questions so far haven’t had to use them on any incidents yet but have heard reviews from other people hoping for the best when it’s my time of need
9 July 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to leave us a review. We're delighted to hear that you've found our team helpful whenever you've had questions.
Building trust starts long before a claim is made, and we're committed to supporting our customers whenever they need us. Thank you for placing your trust in Diaspora Insurance. We look forward to continuing to support you and your family.
We truly appreciate your confidence in us.
Efficient
My cousin passed away end of last year. The whole process from start to finish with diaspora insurance was quick and transparent. They were attentive and understanding and the money was paid within 24hrs of the death certificate being provided.
9 September 2025
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience. Please accept our sincere condolences on the loss of your cousin.
We are grateful for your kind words and are pleased that our team was able to support you with compassion, transparency and prompt service during such a difficult time. Providing timely claims settlement and making the process as straightforward as possible for families when they need us most is at the heart of what we do.
Thank you for placing your trust in Diaspora Insurance and for allowing us to support you and your family.
Diaspora are good at selling their…
Diaspora are good at selling their insurance, and once you sign up, they are not helpful. My policy lapsed, managed to get it up and running and asked for a written confirmation which had the wrong dates on it. When I caught up with my premiums they did not reinstate my insurance and they did not take money for two months and now they were trying to blame me for it. When you call and leave messages they don’t respond promptly. It is so frustrating after all has been said and done how they treat you after signing up. Please do better.
16 June 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've experienced, from the issues surrounding your policy reinstatement and confirmation letter to the delays in communication. We understand how frustrating this must have been, particularly after making every effort to bring your policy up to date.
We would appreciate the opportunity to review your case thoroughly and understand what happened. Please email us at customercare@diasporainsurance.com with your policy details, or send us a direct message on +44 770 3838 304, and a member of our team will investigate the matter and contact you as soon as possible.
We value your feedback and are committed to learning from it so we can continue improving the service we provide to all our customers.
Good customer services.
19 June 2026
Unprompted review
Reply from diasporainsurance.com
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our customer service. Your feedback means a great deal to our team, and we appreciate the trust you've placed in Diaspora Insurance. We look forward to continuing to support you and your family. Thank you for choosing us.
A Service You Can Trust in Times of Grief
I would like to share my experience with Diaspora Insurance following the passing of my father. I emailed them on Saturday, 23 May 2026, in the morning to inform them of my loss. Within an hour, I received a comforting phone call, and they clearly outlined all the required documents. I submitted everything, and the customer care team informed me that the claim had been fully processed and was only awaiting approval.
On Monday 25th , I received a bank notification confirming that the funds had been deposited into my account. They also called me to ensure I had received the payment. Their support did not end there they have continued to check on me and offer comfort throughout this difficult time.
I am truly grateful for their professionalism, compassion, and efficiency.
Thank you very much.
Kind regards,
Phumulani Moyo
23 May 2026
Unprompted review
Reply from diasporainsurance.com
Dear Phumulani,
Thank you for taking the time to share your experience and for your kind words.
On behalf of everyone at Diaspora Insurance, please accept our sincere condolences on the loss of your father.
We are grateful for the trust you placed in us during such a difficult time. Providing compassionate support and processing claims efficiently when families need us most is at the heart of what we do.
Your feedback means a great deal to our team, and we are pleased that we were able to support you throughout the claims process.
Thank you once again for choosing Diaspora Insurance and for allowing us to serve your family.
Kind regards,
The Diaspora Insurance Team
Thank you so much
Thank you so much, Itai and the Diaspora Insurance Team.
I have known Itai since the month I first joined Diaspora Insurance. I almost canceled the policy due to misunderstandings and miscommunication between myself and your co-worker. Itai was incredibly understanding and helped me resolve my query. Even when I lost my mother, Itai consistently called and assisted me with the claim. Now, after losing my father-in-law, Itai and the team have been exceptionally helpful and understanding. I had almost lost hope of receiving any payout because there were too many complications on my end.
From the bottom of my heart, I am truly grateful. May you continue to assist others with the excellent work and service you provide.
18 May 2026
Unprompted review
Reply from diasporainsurance.com
Thank you so much for your kind words and for sharing your experience with us. We are truly sorry for your losses, and we’re grateful that Itai and the Diaspora Insurance team were able to support you during such difficult times.
At Diaspora Insurance, we understand that moments like these are deeply personal, and we always aim to support our community with compassion, understanding, and care, not just as a service provider, but as people who genuinely care.
Your message means a lot to us. Thank you again for your trust and support
I was truly impressed by the excellent…
I was truly impressed by the excellent service from Diaspora Insurance. Even though it was a non-working day on Sunday, I was assisted within 24 hours without any delay. Their customer support was responsive, professional, and very caring.
I genuinely appreciate Diaspora Insurance for going above and beyond to help me when I needed assistance. I am extremely happy with their services beyond measure, and I highly recommend them to anyone looking for reliable and trustworthy insurance support.
18 May 2026
Unprompted review
Reply from diasporainsurance.com
Thank you so much for your kind words and recommendation. We are truly grateful for the trust you placed in Diaspora Insurance.
Supporting African diaspora families when they need assistance most is at the heart of what we do, so we are pleased we could assist you quickly even over the weekend. Your feedback encourages us to continue providing responsive, caring and dependable support to our communities across borders.
Thank you once again for choosing Diaspora Insurance.
They’ll take your premiums but won’t pay out in the demise of loved ones
My father passed away at the end of January 2026. Contacted them a few days ago, and they came back today 10/02/2026, and refused to pay out, and would not refund our premiums.
They also did a data breach, and copied in people we did not know into our communication. They later recalled it and did not even have the decency to apologise.
They will give you peace of mind while they are taking your money, and will leave you in a nightmare in the demise of your loved ones. Find a more reputable provider if you want true peace of mind. Speaking from experience here. Don’t wait till it happens to you.
If you don’t believe, read all the one star reviews that speak from first hand experience. Forewarned is forearmed.
10 February 2026
Unprompted review
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