Diamond Home Support Reviews 

464
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being reliable, friendly, and professional, often highlighting their trustworthiness and hard work. The service provided is frequently described as excellent, with many appreciating the efficiency and high quality of cleaning. People also value the ease of arranging services and the company's ability to find suitable cleaners who meet their specific needs. However, some customers also noted issues with unreliability and cleaners not showing up as scheduled, leading to frustration. A few other people also felt that communication was lacking, experiencing difficulties in getting responses or resolving concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that many cleaners are described as reliable,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with thoroughness,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Managed to get a cleaner quickly, we were happy with the one we got assigned. They always came on time and did a good job Unfortunately our cleaner was unable to continue working, so now we have... See more

Company replied

Rated 5 out of 5 stars

Our lovely cleaner has been coming fortnightly for about six months and has two hours to do a basic clean through and is willing to adapt to whatever I particularly need doing. I am disabled and it... See more

Company replied

Rated 5 out of 5 stars

We are always very pleased with the service we receive from our cleaner. She is just excellent, friendly and professional & hardworking. The house always smells amazing and we are very impressed wi... See more

Company replied

Rated 5 out of 5 stars

Getting my fortnightly cleaner in from Diamond Home Support has been the best money I've spent in a while. As a full time employee and simultaneous care giver it has reduced my domestic burden in a wa... See more

Company replied


Company details

  1. Cleaning Service
  2. Gardener
  3. Home Help Service
  4. House Cleaning Service

Written by the company

Diamond Home Support provides professional home cleaning services across most of the UK. Our main focus is on regular weekly and fortnightly cleaning, helping clients enjoy a clean, fresh and well-kept home without the stress of doing it themselves. We work with carefully vetted, reference-checked and insured cleaners, so clients can feel confident their home is in safe hands. Our service is designed to be reliable, affordable and flexible, with cleaning tailored around each household’s needs. Alongside home cleaning, we also offer home help and gardening services, giving clients extra support with day-to-day living and outdoor maintenance. Over the years, we have built a strong reputation for quality and reliability, with thousands of households choosing us for ongoing domestic cleaning support. If you’re looking for regular, dependable cleaning services, Diamond Home Support can connect you with a local cleaner who delivers consistent results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(464)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent start.

Clear, responsive communication Prompt, high quality service.

11 December 2024
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Torquay.

Andrew
Head Office
diamondhomesupport.com

Rated 5 out of 5 stars

Top class service

Jason was given as the cleaner. I asked for a DBS checked cleaner as it was for my Dad who is 85. Jason is a brilliant cleaner, and does a first class job, as well as being friendly and very trustworthy.
Given my experience I am more than happy to recommend them.

5 December 2024
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services.

Andrew
Head Office

Rated 5 out of 5 stars

Our Lady Cheryl is a 'Diamond' She…

Our Lady Cheryl is a 'Diamond' She cleans and tidys up lovely. Bathroom sparkles I am so pleased with her work. Also she has a knack of changing ornaments and showing them off to their best advantage .My curtains in the bedroom has now been given a very artistic flourish. She is an asset to your Company..

4 December 2024
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services.

Andrew
Head Office

Rated 1 out of 5 stars

I would give zero if I can



Please do not hire this service

I would give zero if I can. Very poor cleaning done at my accomodation, I and my wife had to do again ourselves, after stress of parking out

Kitchen not properly cleaned, rug not well cleaned, I could have hover myself too. Wall marks not removed Storage not cleaned.

No response from agent when complaint was made.

Please do not work with this company to safe yourself stress of doing it yourself or having to pay another company to do it.

Unfortunately there is no space for picture upload here, I would have added evidences.

30 November 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

I am sorry for the experience you had. Can you please email us on info@diamondhomesupport.com so that we can investigate further.

Andrew
Head Office

Rated 5 out of 5 stars

Such a great company and team

Such a great company and team! We have been using Fiona regularly for a long time and will continue for as long as possible. Her work is impeccable and thorough. She's always happy to work on different areas as requested. She's always happy and polite. The rest of the team has always been so happy to help and have even gone above and beyond at times. I would highly recommend.

2 December 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Cornwall.

Andrew
Diamond Home Support

Rated 2 out of 5 stars

Staff not turning up for prebooked appointments

I spoke with someone on the phone who seemed very nice and agreed an appointment. But no one turned up, no one contacted me, and my text and calls were ignored. Booked with another service in the end which turned out great. But poor communication before even having the services is not good, so for that reason I wouldn’t book.

12 November 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Apologies for the experience you have had. Can you send more details please to info@diamondhomesupport.com so that we can investigate further.

Thank you

Andrew
Head Office

Rated 5 out of 5 stars

Nikki of Diamond Hope Support

Nikki of Diamond Hope Support has been very helpful in arranging a cleaner for my aged mum. Cassie, the cleaner, has been excellent and makes my mum feel at ease whilst carrying out her role.
I thoroughly recommend Diamond Hope and Cassie.

11 November 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Rossendale.

Andrew
Head Office

Rated 5 out of 5 stars

Stockport

I’m writing a review on Stockport diamond home support cleaners and I just like to say that they are absolutely brilliant, trustworthy good hard workers and I wouldn’t change them for the world, they are competent in everything they do and a thorough perfect job.
Yvonne Williams

8 November 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Stockport.

Andrew
Head Office

Rated 5 out of 5 stars

I am very happy with the excellent…

I am very happy with the excellent service Monica and her ladies provide. They are all very friendly and helpful and always have a smile ready - lovely to have around and they do a great job.

1 November 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in South Buckinghamshire.

Andrew
Head Office

Rated 5 out of 5 stars

The service offered from this company…

The service offered from this company was brilliant, from the initial contact made with Sheraz to supplying the cleaner in bury was faultless. I must say I had contacted a few others but could not get a instant response or straight answer to what I requested. Diamond were straight to the point and made clear what they offered and I must say I was well impressed 100%

21 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Bolton and Bury.

Andrew
Head Office

Rated 5 out of 5 stars

I was absolutely thrilled with the…

I was absolutely thrilled with the cleaning service provided by Diamond Home Support. From start to finish, the experience was seamless and the results were outstanding.

The cleaning team arrived on time and worked diligently, transforming my home into a spotless haven. They were meticulous in their attention to detail, leaving no corner untouched.

I was particularly impressed by their professionalism and friendliness. They were respectful of my belongings and even took the initiative to reorganize some cluttered areas.
I highly recommend Diamond Home Support to anyone seeking a reliable, efficient, and affordable cleaning service in Bolton. They truly exceeded my expectations!

30 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Bolton.

Andrew
Head Office

Rated 5 out of 5 stars

Thank you Sheraz for a great service

Thank you Sheraz for a great service. Diamond home support provided a service for my in Bolton, and I will be using these again

3 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Bolton.

Andrew
Head Office

Rated 5 out of 5 stars

Diamond Home Support

They were very prompt in answering our enquiry for a domestic cleaner. Brian was very helpful in our initial conversation about what we required, and came up with a suitable candidate that would be ideal for our needs.
On the first home visit, Brian came along and introduced himself and Sharon who would be helping us out.
Sharon has since proved herself to be very pleasant and capable asset, nothing is to much trouble.
I would highly recommend Diamond Home Support.

31 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in North Staffordshire.

Andrew
Head Office

Rated 5 out of 5 stars

Excellent service by Sheraz

Excellent service by Sheraz, highly recommended 👌

31 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Bury and Bolton.

Andrew
Head Office

Rated 5 out of 5 stars

The service is great from Diamond Home…

The service is great from Diamond Home Support. The cleaners are efficient and do the job brilliantly and professionally. Highly recommend.

1 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services.

Andrew
Head Office

Rated 5 out of 5 stars

Brilliance

What a well organised company l have had two cleaners and they have both been brilliant, very good standards too.

30 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Stockport.

Andrew
Head Office

Rated 5 out of 5 stars

Fantastic service Sheraz Nasir

Fantastic service Sheraz Nasir. Very thorough, friendly and professional service. I have used this company in the past and has been my go to company. Highly recommended service

28 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Bury.

Andrew
Head Office

Rated 5 out of 5 stars

Very professional

Very professional and not had any problems, I got a cleaner polite and a hard worker, been with the company for a couple of months and they have been punctual and kept my flat clean so I can’t say a bad word about them.

31 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

Thank you for your kind review of our cleaning services in Hyde.

Andrew
Head Office

Rated 1 out of 5 stars

I don't recommend this company at all!

I was overcharged on 30th September and I am still trying to get a refund to this day. I've had to chase the branch Manager from Manchester (Oladayo) over and over without getting confirmation of my refund nor getting an apology.

The cleaner we currently have is average, often forgets to vacuum under furniture or behind doors. She's been late 4 times in a row (between 20min-1h) without informing me about this in advance despite asking her to do so.

18 October 2024
Unprompted review
Diamond Home Support logo

Reply from Diamond Home Support

I am sorry to hear about the issues you have been having. My understanding is that a refund has now been processed.

Andrew
Head Office

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