Horrendous service. Placed an order September 01, 2025 and I still have not received my daughter’s phone case. I emailed them 3 times and once through the Shop app, with no response. No updates, no in... See more
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I would not recommend , it’s been over 3 weeks and my order did not arrive yet! I tried to reach out to customer support so many times, and there was no reply about my order status or a reply at all!!... See more
My daughter loves the case but it did not arrive during expected window of time. I did not receive any type of shipping notification. I got no response from customer service and I reached out twice by... See more
Terrible customer service. No communication. No response to queries. They said the product was shipping, but then it sat forever and never shipped. It finally shipped after several emailed complaints,... See more
Company details
Written by the company
Webshop with trendy personalized phone cases.
Contact info
Wijnstraat 140, 3311BZ, Dordrecht, Netherlands
- 085 004 1985
- support@diallecases.com
- diallecases.com
1.6
Bad
73 reviews
Hasn’t replied to negative reviews
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Not really sure if I recommend
Super long shipping even though on the website promised to be during next week. Waited over 5 weeks.
I was also contacted if i would like to change the image in my cover because of the bad quality. I agreed to change it but they still ended up to send the original one with low quality 🥲
*Added after company´s reply.
I have already contacted several times regarding my order and it´s delivery so I was already fed up with their operations and didn´t wanted to contact once again.
Update -
Got my "better quality case" after a month.
Even though I was not satisfied with the process the customer service was positive the whole time.
18 March 2023
Reply from Dialle
Hi Miia, we are sorry for the longer shipping during that period we faced some unforeseen delays. We offered to send another print that we created for you, because the photo you placed on the photo case was very low quality. However, unfortunately the production team send the one you placed yourself. We have not heard anything from you that you did not receive the replacement we created for you otherwhise we defintely would have send that one still to you :) We will send you a mail to still receive the design we made for you and hope you will read it. Update: we have send the mail, looking forward to your reply.
Impressive Quality and Excellent Service. Highly Recommended!
Dialle is hands down the best place to get phone cases! The quality is top-notch, with the most stunning designs. My order arrived quickly and in perfect condition. The customer service was friendly and I am satisfied with my purchase and will definetly buy here again. I Highly recommend Dialle for anyone in need of a high-quality phone case!
13 April 2023
Unprompted review
The photos are way better than the…
The photos are way better than the actual product. I had no idea it was just a regular silicon case with a sticker on it. Very disappointed
15 March 2023
Reply from Dialle
Hi Paula, We are sorry to hear about your experiece. However, you ordered a soft case which is a silicone case which is printed on as explained in the product page description and visible in the images. It seems like you expected to receive a hard case (our snap and tough cases). We have send you a mail to create a better experience for you :)
Very nice design but very difficult to…
Very nice design but very difficult to take it off again and charge, cause I bought 2
12 March 2023
Reply from Dialle
Dear Gijs,
Thank you for your honest review on Trustpilot about our snap cases. We appreciate your feedback and the fit of our snap cases provides a sleek and snug fit around your phone.
My order never arrived and on top of…
My order never arrived and on top of that it was shipped without any tracking details. Realy horrible service .
3 March 2023
Reply from Dialle
Dear Attlas, we are sorry you this experience. However, it is exceptional that a package got lost, but unfortunately this happend. We resolved this issue with you via the e-mail in a positive manner. It would be great if you could incluce our service and well-willingness in the review.
its damaged after one week
12 February 2023
Reply from Dialle
UPDATE: Klant ontvangt een nieuw product
Beste Sem,
We hadden helaas geen mail van je ontvangen hierover. Daarom hebben we je aan de hand van deze review een mail gestuurd. Ons product moet zeker langer meegaan tijdens gebruik. We hebben je een mail gestuurd om om dit voor je op te lossen!
Met vriendelijke groet,
Het team van Dialle
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