Dialle Reviews 73

Horrendous service. Placed an order September 01, 2025 and I still have not received my daughter’s phone case. I emailed them 3 times and once through the Shop app, with no response. No updates, no information, no response and no product. I am going to call my bank to to force them to refund me. Just terrible…I would give them 0 stars if I could.

I would not recommend , it’s been over 3 weeks and my order did not arrive yet! I tried to reach out to customer support so many times, and there was no reply about my order status or a reply at all!! So unprofessional

I have not received the product

I never received my package. Sent multiple emails and never responded!

never got my phone case and no one ever responded to my emails

It took THREE MONTHS to ship! i tried to cancel my order four times and they just never responded to my emails or calls.

My daughter loves the case but it did not arrive during expected window of time. I did not receive any type of shipping notification. I got no response from customer service and I reached out twice by email and once on Instagram. But the case did show up after 3 weeks.

No one from support has responded to me about how I can return my case.

Terrible customer service. Shipping took 2 months. Quality of dialle cases is not good at all.

It took more than 1month to ship the product with no communication/updates. Shipping updates were not correct and was further delayed. The actually phone case does not look like it will do much to protect the phone if it is dropped.

the delivery time took forever and the quality it awful. do not recommend.

Case is really good but took a long time to arrive. Good product!

Very disappointed in the quality and packaging. Have had better phone cases from SHEIN.

The case did not arrive in the timeframe shared in the website (it only arrived after almost one week). The case is robust, however the image does seem printed, not high quality for the price (36€).

Terrible customer service. No communication. No response to queries. They said the product was shipping, but then it sat forever and never shipped. It finally shipped after several emailed complaints, but by then, it was too late, and I refused delivery. Be very, very careful doing business with this company.

It took a month to deliver a gift, no communication from company. I will NEVER use your service again and will let people know how poor your service is.

I never got my package. Where is it?? Can I get a refund or a resend??

I ordered a navy blue phone case and it came in purple. Completely different from what I ordered. I have emailed multiple times trying to return/ send back and have heard nothing. It also took four weeks to come in the mail.