I would like to say a big thank you to everyone who helped me with my accident claim. The whole process was made so much easier thanks to their support, professionalism, and kindness. A special tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They always next to you ,ever time asking what you needs or any help from them.member of dial claim Alex he like member of families and he always listening your complains and so friendly thanks Alex f... See more
Company replied
I spoke with Jess and she was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things t... See more
Company replied
I spoke with Alex and he was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things th... See more
Company replied
Company details
- Personal Injury Attorney
- Accident Insurance Company
- Attorney Referral Service
- General Practice Attorney
- Housing Association
- Small Claims Assistance Service
About Dial a Claim
Written by the company
Dial a Claim is the UK's leading expert in personal injury claims and compensation advice.
Start My Claim Housing Disrepair Workplace Accidents Road Traffic Accidents Accidents in a Public Place Medical NegligenceNo Win, No Fee Guarantee
We proudly operate on a no win, no fee basis, ensuring that our clients only pay for our services if we successfully win their case.
The Claim Process
Our friendly legal advisors are here to help you find out if you have a claim today! We’ll connect you with an expert solicitor during the same call, so you can focus on what really matters - your recovery.
No Win No Fee
No upfront legal fees
No Win, No Fee means you do not need to worry about paying for upfront legal fees. If your claim is unsuccessful, there’ll be nothing to pay.
Contact info
Portland House, New Bridge St W, NE1 8EP, Newcastle Upon Tyne, United Kingdom
- 0800 047 8872
- support@dialaclaim.co.uk
- dialaclaim.co.uk
Start Your Claim Today
4.9
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sinead has been very helpful through…
Sinead has been very helpful through out the process and im grateful for her help during a difficult time. Sinead has made things easy and clear for me to understand and the process has been smooth. Sineads attitude also was a key factor for me. Thanks sinead.
6 January 2026
Unprompted review
Reply from Dial a Claim
Thank you so much for your 5-star review! 🌟
We’re really pleased to hear that Sinead has been so helpful and supportive throughout your claim, especially during what sounds like a difficult time. Making the process clear, smooth, and easy to understand is always our priority, and it’s great to know her positive attitude made such a difference for you.
Thank you for choosing Dial A Claim, and we truly appreciate you taking the time to share your experience.
The staff that I have dealt with was…
The staff that I have dealt with was very friendly and professional and answered all of my questions which I had worrying us about the claim and the costs if we had to pay, we have been told by your company that we would not be liable for any costs as we have been placed into a no win no fee contract after we was put at ease with all of our questions we are happy to go ahead with the claim on our bungalow.
5 January 2026
Unprompted review
Reply from Dial a Claim
Thank you so much for your 5-star review, Paul! 🌟
We’re really pleased to hear that you felt supported and reassured throughout the process. It’s great to know that Tanya was able to answer all your questions clearly and put your worries at ease, especially around the costs and the no win, no fee arrangement.
Thank you for choosing Dial A Claim to help you with your housing disrepair claim. We’re glad you feel confident moving forward, and we’ll continue to support you every step of the way with your claim on your bungalow.
Reply from Dial a Claim
Hello Anne,
Thank you so much for your 5-star review.
We’re delighted to hear that you found the service very helpful. Jess will be really pleased to know she was able to support you with your housing disrepair claim.
Thank you for choosing Dial A Claim — we’re always here if you need anything further.
The Customer Support Team
Excellent communication
Very good consistent communication with Alex who was patient, accommodating and thorough.
I hope for a speedy recovery and satisfactory outcome from my housing provider.
9 December 2025
Unprompted review
Reply from Dial a Claim
Hello Anne-Marie,
Thank you so much for your 5-star review.
We’re really pleased to hear that you’ve had consistent and supportive communication with Alex throughout your housing disrepair claim. His patience, thoroughness, and commitment to keeping clients informed are exactly what we strive for at Dial A Claim.
We share your hope for a speedy resolution and a satisfactory outcome with your housing provider, and we’ll continue to support you every step of the way.
Thank you for choosing Dial A Claim.
The Customer Support Team
May messages to jess thank you very…
May messages to jess thank you very much for your help
4 December 2025
Unprompted review
Reply from Dial a Claim
Hello Ali,
Thank you so much for your 5-star review.
We really appreciate it. We're glad to hear that Jess was able to help you — she’ll be delighted to know your message was a thank you.
If you need anything else, we’re always here to support you.
The Customer Support Team
I found a dial a claim advert on line
I found a dial a claim advert on line . Which mentioned that if there is mold or other disrepare in your home i can try to make a claim. So i filled out the easy small form online with my phone number . I had verry quick response from there team . Alex was the person helping me with my claim. He was so freindly informative and made things easy for me to understand . He talked me through step by step about what i should do. And how to do it. Alex was verry good at putting me at ease since i suffer with verry high axiety,he helped put my worries at rest . The only thing. That would have been helpfull is if i was reminded to put my whats app notifications on . So that i new when i was being messaged. As i had no experiance with wats app i was'nt Used to using it so forgot to frequantly check it . But now ive realised how inportant it is. ive made it so. I get a nottification on my phone when ive been messaged on watts app. I forgot to mention that alez helped arange all my mold problem get fized i am now currently waiting for them to come sort it all out on the 8 dec. Thank you alex and all the team at dial i claim .
6 November 2025
Unprompted review
Reply from Dial a Claim
Hello Melanie,
Thank you so much for taking the time to leave such a detailed and thoughtful 5-star review — it truly means a lot to all of us at Dial A Claim.
We’re so pleased to hear that your housing disrepair claim has been handled smoothly and that Alex was able to support you with kindness, patience, and clear guidance. He always aims to make the process as easy and stress-free as possible, especially for clients who may feel anxious, so it’s wonderful to know he helped put your mind at ease.
Thank you as well for your feedback about WhatsApp notifications — that’s really useful, and we’ll make sure to remind future clients so communication stays seamless.
We’re very happy that the repairs for your mould issues have now been arranged, and we hope the upcoming visit on the 8th of December brings you some much-needed relief.
Thank you again for trusting Dial A Claim, and we’ll be here to support you every step of the way.
The Customer Support Team
Excellent customer service and quick…
Excellent customer service and quick response
1 December 2025
Unprompted review
Reply from Dial a Claim
Hello Sayeda,
Thank you so much for your 5-star review.
We’re delighted to hear that you received excellent customer service and a quick response from Dean while working on your claim with Dial A Claim. He always aims to support clients efficiently and professionally, and your kind feedback means a lot.
Thank you for choosing us — we’re here for you every step of the way.
The Customer Support Team
At last a hopeful OUTCOME .
Your company DIAL A CLAIM ,right from the first communication gave me confidence In the way they engaged with me totally above aboard and no leaf unturned.
Alex , who I engaged with , ensured that I was clear each step of the way and gave me all the lee way to ask questions which gave me confidence and he was at the end of the line for any questions that I was unsure of and interacted with me with patience.
26 November 2025
Reply from Dial a Claim
Hello Beverly,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that your experience with Dial A Claim has given you confidence and hope with your housing disrepair claim. From the very first conversation, our goal is always to make clients feel supported and fully informed.
We’re especially pleased to hear how helpful Alex has been throughout the process. His patience, clear explanations, and willingness to answer every question are exactly the standard we strive for, and it’s wonderful to know he made such a positive impact.
Thank you for trusting us with your claim — we’ll continue to be by your side every step of the way.
The Customer Support Team.
I would like to thank you all …
I would like to thank you all for being so professional. I am so grateful for you to take on my case.
I would like to specially think Setara
27 November 2025
Reply from Dial a Claim
Hello Stephen,
Thank you so much for your wonderful 5-star review.
We’re truly grateful for your kind words and so pleased that you’ve had a positive experience with Dial A Claim regarding your medical negligence case.
It’s great to hear that both Estelle and Setara were able to support you with professionalism and care throughout the process. Your appreciation means a lot to the team, and we’re glad you feel confident in the work we’re doing for you.
We’ll continue to handle your case with the highest level of dedication. If you need anything further, we’re always here to help.
The Customer Support Team
Support from Tanya
The young lady Tanya was extremely helpful, caring and polite. She guided me through the process making everything clear and simple. I thought it would be much more difficult and complicated but thanks to her professionalism, it wasnt
10 November 2025
Unprompted review
Reply from Dial a Claim
Hello,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that Tanya was able to support you with such care, clarity, and professionalism. She always goes the extra mile to make the process feel simple and stress-free, and it’s great to know she made such a positive difference for you.
Thank you for choosing Dial A Claim, and we’re glad Tanya could make everything much easier than you expected. If you need anything further, we’re always here to help.
The Customer Support Team
So fare getting thing done and very…hard
So fare getting thing done and very helpful . Which need cos I’m not very good at writing and ihs e learning difficult So would be thank full for some compensation . Which ithink it’s clear to see I am more than due some.🙏🙏🙏 please do ur best
18 November 2025
Unprompted review
Reply from Dial a Claim
Hello Danny,
Thank you so much for leaving another positive review — we truly appreciate your continued trust and support.
We’re really glad to hear that your housing disrepair claim is progressing well and that the team at Dial A Claim has been able to support you, especially with communication and explaining everything clearly. That’s exactly what we’re here for.
Please rest assured, we are doing everything we can to make sure your case is handled properly and that you receive the compensation you deserve. Your patience and honesty mean a lot, and we’ll continue doing our very best for you every step of the way.
The Customer Support Team
Customer service is 100 plus percent…
Customer service is 100 plus percent perfect!!! Jess has been helpful from day one. In calm is still ongoing and I be back to give more feedback after it has resolved.
7 November 2025
Reply from Dial a Claim
Hello Chisomo,
Thank you so much for your amazing 5-star review.
We’re delighted to hear that you’ve had such a positive experience with Jess while working on your housing disrepair claim. She is dedicated to providing clear, supportive, and friendly service from start to finish, and your kind words will mean a lot to her.
Thank you for trusting Dial A Claim with your case — we look forward to continuing to support you, and we really appreciate that you’ll be back to update us once everything is resolved.
The Customer Support Team
I am happy that I used Dial a claim…
I am happy that I used Dial a claim team, Tania was every professional well done ❤️
10 November 2025
Unprompted review
Reply from Dial a Claim
Hello Sharon,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear that you had such a positive experience with Tania while working on your housing disrepair claim. She takes great pride in supporting every client with professionalism and care, and your feedback means a lot to both her and the whole Dial A Claim team.
We really appreciate you taking the time to share your experience!
The Customer Support Team
Interaction was was really good…
Interaction was was really good experience, lady called Kate was really understanding the situation, so she detailed , worm and professionally explained of how everything will be handled, and provided all contacts to get in touch if I have any concerns in future ...
Big thank you
7 November 2025
Reply from Dial a Claim
Hello Evaldes,
Thank you so much for your wonderful 5-star review!
We’re so pleased to hear that your experience with Kate was such a positive one. She always strives to ensure every client feels supported, informed, and confident throughout their medical negligence claim.
Your kind words mean a lot to the whole team here at Dial A Claim, and we’re delighted that Kate’s professionalism and warmth made such a difference.
Thank you again for taking the time to share your feedback!
The Customer Support Team
Reply from Dial a Claim
Hello Roy,
Thank you so much for your 5-star review!
We’re so pleased to hear that you found the process very helpful and easy.
At Dial A Claim, we always aim to make every housing disrepair claim as smooth and stress-free as possible. Your feedback means a lot to us!
The Customer Support Team
Im so happy that I chose to use Dial a…
Im so happy that I chose to use Dial a claim Alex who kept in touch with me at every step, he not only made me feel it was important that my side of things was getting taken care of he made me feel calm to tell him everything and even things I'd forgotten to say earlier I could just message him and he took care of it, I'd personally like to thank them as a company for being so human about the whole thing and if anybody is going through the same thing as I then dont hesitate to get in touch with them
29 October 2025
Unprompted review
Reply from Dial a Claim
Hello Cheryl,
Thank you so much for your kind 5-star review! We’re delighted to hear that Alex was able to support you throughout your housing disrepair claim and make the process feel personal, calm, and reassuring.
At Dial A Claim, we pride ourselves on being approachable and understanding, and it’s wonderful to know that our human approach made a real difference for you. We’ll be sure to share your kind words with Alex and the team — thank you again for trusting us to handle your claim.
The Customer Support Team
Good to have met yoy
I am very happy to have used the DailA claim team especially Alex whose work has been of a high standard.l was listened to and able to air my full grievances with Alex . He acted quickly yet professional and was always a pleasure to talk to . I am in need of money so badly and have over 25,000 in debts. The compensation Alex helped me get will pay some of this debt .l am on benefits and appreciate that the lawyers have helped me abundantly. Please feel free to use Dail A Claim for your compensation claims without hesitation. Alex is a valuable member of the team and deserves all the praise and rewards he can get
Many thanks from a very happy client
Ms Neghat Ali
07865048076
20 October 2025
Unprompted review
Reply from Dial a Claim
Hello Ms Ali,
Thank you so much for your kind 5-star review. We’re delighted to hear that Alex was able to support you throughout your housing disrepair claim and make the process feel professional, approachable, and efficient.
It’s wonderful to know that the compensation has helped you address some of your debts and that you felt fully listened to throughout the process. Alex is a valued member of the Dial A Claim team, and your generous feedback will mean a lot to him.
Thank you again for trusting Dial A Claim — we’re so pleased we could help and will continue to support our clients every step of the way.
The Customer Support Team
Gina Livingstone
Brilliant service I spoke to tania who is so lovely and helpful ..made me feel very comfortable and made it a very easy process..
22 October 2025
Unprompted review
Reply from Dial a Claim
Hello Gina,
Thank you so much for your wonderful 5-star review!
We’re so pleased to hear that Tania made you feel comfortable and supported throughout the process. She truly takes pride in delivering a caring and professional service.
We’re delighted to be assisting you with your public liability claim here at Dial A Claim, and we’ll continue to ensure everything is handled smoothly and efficiently for you.
The Customer Support Team
Great support
My experience has been great thanks to Alex, at first I didn’t really trust it but Alex made the process smooth and sweet, I am waiting for everything complete be done but I’ve got the support i need or needed now. The communication was brilliant too
8 October 2025
Unprompted review
Reply from Dial a Claim
Hello Tyrique,
Thank you so much for your 5-star review!
We’re delighted to hear that Alex was able to make the process smooth and reassuring for you, especially after your initial hesitation.
At Dial A Claim, we’re proud to be supporting you with your ongoing housing disrepair claim, and it’s great to know you’ve felt confident and supported throughout the process. We’ll continue to ensure everything is handled efficiently from start to finish.
The Customer Support Team
Thank you so much Tanya is a very well…
Thank you so much Tanya is a very well spoken and knowledgeable I never thought I would have a case but she explained it step by step for me as I wasn’t very sure she’s a fabulous asset to her company thank you all for helping me xx
14 August 2025
Unprompted review
Reply from Dial a Claim
Hello Julie
Thank you so much for your kind 5-star review!
We’re so pleased to hear that Tanya was able to guide you step by step and make the process clear and reassuring. She’s a real asset to Dial A Claim, and your feedback truly reflects the care and dedication she puts into every case.
We’re delighted to be supporting you with your ongoing occupiers’ liability claim, and we’ll continue doing everything we can to ensure the process remains smooth and stress-free.
The Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.