DHL eCommerce Nederland Reviews 13,491

They didn't attempt to deliver my parcel even when I was at home. Instead they marked it delivered with a fake signature. The seller opened an investigation and DHL rejected it, so the seller won't refund me and I am down 800 euros thanks to DHL lying.

I’m very disappointed with DHL’s delivery service. My packages are never delivered to my address — the driver always drops them off at a service point instead, even when I’m home and have paid for home delivery. This defeats the purpose of using a delivery service in the first place. I constantly have to go out of my way to pick up my own parcels. DHL really needs to improve its delivery accuracy and communication with customers.

The airmattress was bought 02 Oct 2025 for next day delivey...3 Oct (Friday). We get a note front ecommerce dhl they would deliver in afternoon on Friday. After their delivery time passed we get a note there was no one available. (That was not true this time or for Mon or Tue, 6,7 Oct) We only received it today 8 Oct after many emails to Huddle AirMattres supplier. We noticed that the address on the supplie self labeled box was correct. Neither the Huddle company or DHL ecommerce could be contracted and interacted with on the weekend. So our expected guest could not come for the weekend ..no airbed.
We would not give higher than 0 rating if it was available...for their facilities to communicate and their miss 1 day delivery times (5 days including week-end)
We do not give it a minus store, even though then were trying to deliver it to the building garbage Bint entrance. A neighbor sawcthem and sent the around the corner on our designated Street address
on the shipping label. Once they got to the building front door my wife met them....and eventhough it is not ecommerce policy to deliver it to your flat, they did bring up to our flat. My wife is 80, and I am 82, but had a twisted knee and also a recent cancer op on that same knew. It was difficult for me to go to downstairs the building front door, even though the package only weighed 15 kilos. So our thanks to them for bringing it to our flat . That bringing store from a minus to zero. Our advice if want something the next day, do not use this shipping company. And know that in anycase, it is virtually impossible to connect with them. amAnd the virtual assistance seems useless.

My parcel has been lost during shipment by DHL, and on Marketplats I overlooked to add extra insurance, so probably get a refund 3.4 euro for the 400 euro ski jacket. And yes legally DHL is covered as without any clue I used their eCommerce label via Marktplaats, and the law allows them to cap compensation at €3.40/kg unless you buy that tiny insurance, which I simply overlooked...So DHL “right” on paper.
But ethically, they’re wrong — because you’re not a logistics professional. And I am again just just someone who trusted their system once. And I know you don't care...

Absolutely horrible.
They ship a package, and it says 'delivered'. But it is not here and not at the neighbours.
I reach out to them (takes a long time with robots etc.) to find a solution, and the only message I get is 'it says delivered so we can't do anything else'.

Zero customer experience and complete lack of responsibility.

Parcel collected on 24th September and due to be delivered on 25th. Message saying delivery was delayed and it would be delivered the next day. Four days later have heard nothing more. The item is a LIVE PLANT (or at least it was when collected!). Contacted them by e-mail - no reply. Phoned today and they said they were having "technical issues" and couldn't help me! You couldn't make it up!!

Package not delivered. I received an email that the package was delivered but I am home all day and there is no letter or package, not here or in the neighboorghs. Chatbot is completely useless and it is impossible to contact the support.

Terrible. Instead of arranging the packet is brought to a pick up point they return it to the sender!

Timely clear information on estimated delivery time. Package arrived exactly when it was due. Courier was friendly. Packaging was insubstantial but the product inside was not damaged. Overall a satisfactory service.

DHL not set up to assist handicapped package recipients find alterntive ways for them to sign for package deliveries. To often packages are returned to seller because of a lack of sufficient incentive to see packages delivered to customers.

What a horrendous, garbage, horrible company is this. The worst employees i have met in my life. If you do not open within 2 seconds of them hitting your door bell 5 times they are beating om your door to the point where you think that you are being raided by a swat team.

Disgusting company, disgusting people, disgusting customer service system where you spend 6 years to find a phone number or to come in contact with a human being.

On top of that the other side of coin is them just not showing up and dumping your package 15-20minutes driving away because the employees are too lazy to properly deliver a simple package.

Horrible

I get dismissed by customer service so quickly I never have time to explain the issue.

The delivery guy does not even ring the bell in Maastricht. He supposedly came by four times last week, when I was home every time. Last time I even watched out of the window, when I got the message “you missed each other :/“.

Bad delivery service in Maastricht. Would not choose it ever again if I had the choice. Costed me a lot of time & I did not even receive my package.

Received an email stating the item will be delivered on Saturday. It has not arrived and no further updates!

Once again no delivery.. nothing..how are you still open working like this.. can't find a way to talk where is my parcel...worst delivery company ever..

Horrible! For the third time they just skip delivering the package entirely and send it back to the merchant. I’ve never experienced something so bad.

I saw the delivery man take the packet out of the car but didn't knock on my door. Instead, he just reported that I wasn't home, and I received that message instantly. VERY BAD SERVICE.

Two packages in one week: one was delayed by three days, while waiting at home to receive it, eventually managed to redirect to the service point. Second package: after one day waiting, I was informed by DHL that I don't live on my address (!!) and it was sent back to sender in another country! I have spent hours trying to redirect this important for me package to a service point, chat does not work at all, just hangs up after a while. A total NON service. I wish I could avoid it completely.

He didnt even ring the doorbell nothing, he said I wasnt home. Not nice DHL