DHL Express Deutschland Reviews 

A 24 hour service that takes 7 days to deliver. Quite an achievement. I guess they must work extra hard to be this bad.

A 400 pound mule would have delivered my package faster than Dhl express. And made a better customer service rep.

DHL regularly fail to deliver to us. God only knows which house they keep going to. They send an email saying "because you were not home at the time of our attempted delivery", when we have been within the house all week and there is not even a delivery card left.

Every other courier delivers to us daily, so I am guessing that DHL hire cheap or lazy couriers that can't be bothered to complete the job.

DHL have no means of geo-tracking the delivery and no means for passing on instructions to the courier. Not really sure why we provided our telephone number if they are not going to use it!

We always sigh when we find out that a delivery is coming via DHL!

Packet should have been delivered on the 19th, waited, nothing. Then the 20th. Nothing, still in Gothenburg.

Finally got delivered on the 21st via a 3rd party delivery service (despite DHL vans going past my house everyday). Problem was it was delivered to the wrong house.

Must say the customer support chap was good, ringing me back several times with updates.

Avoid at all costs, you pay for fast delivery but they are happy to but your shipment "on hold" for 3-4 weeks or more before they deliver it.

As always DHL takes the word "EXPRESS" in its name as a joke. The delivery has been delayed for a week in total as by now only because they "don't do things this way". What should have been a 3 days fast delivery became at least 10 days as by now and I haven't even seen my parcel till now. The customer service is dreadful as always and goes to u human lengths to not help you out. Don't use this courier service unless its the only one avaliable, and even then consider picking your parcels up yourself. This will save you time and enormous amounts of energy (and money with their current prices)

Poor customer service. been waiting for a package since 11.16.2022 when arrived in The United States at The Hazelwood location. I have called, and emailed each time I am told package is coming today. I am still waiting. This is a very expensive package. DONT USE THIS COMPANY. The seller of my package has also tried to contact DHL with no response.

SCAMMERS ALERT. STAY AWAY FROM USING THIS COMPANY. The worst possible shipping company ever encountered in my life.
Choice of the vendor I purchased from. Never received my purchase. LOST $1000 there alone. The shipping company kept on keeping my item on hold, adding one after the other 4 requests for outrageously expensive fees one for insurance $500 one for custom $750 one for delivery $250 one for reclaim $850 which I refused to pay. All fees totally bogus providing the shipment was within the US. They never disclosed such policies or hidden fees ahead of time, nor did the vendor. You won’t be find any of these fees and information anywhere on their website. Horrible customer service. I’m still hoping to God to receive my $1125 refund as they have promised. I doubt I will. STAY AWAY FROM THEM.

They don’t give customers approximate delivery times. Instead, they prefer to keep them waiting like sheep at home.
What a horrible service!

My documents sent last oct. 13 and it was noted as in emergency situation for application / visa purposes, and estimated time of arrival is 19, but it still extend up to almost a week before i have seen it out for delivery. Whats the purpose of sending it in express if it cant be deliver right away. It caused so much delayed in my application. For almost a week, I could have done a lot to process my application but still waiting for it. I hope the service could be improve especially to those who urgently needed the parcel.

The worst experience ever. Worse than a Kafka novel. Spoke to nine people to repeatedly have my package delivered to the wrong location. Spent five hours waiting outside today to make sure I received the package 100% and they still messed it up. I think they are messing with me on purpose because it’s hard to believe this level incompetence is possible

Pickup service sucks. You can spend all day waiting for them because they do not give you the option to choose a time range

Adding a negative review to what must be the most embarrassing era for DHL Germany. What has happened to you? A once organised, efficient service, now, it's like you aren't even bothered with delivering nor concerned how bad your rating is!

My item has not updated since the start of the month. €110 paid waiting weeks do far, your website is an actual web of no information and usueless information loops and this is €110 service ...

Motostorm Italy & UPS got 2 big boxes from Italy to Australia in 4 days!! 4 days!!! Big thumbs up to them both.

As for DHL, I will never again buy from an overseas seller who uses you. Absolute rubbish business!

Do NOT waste your money for this "service." This is the second time I paid for it and for sure my last time. I spent 60 EUR for the promise of my document being delivered the next day. It took 5 days for it to be delivered, which was too late. If I would have send it by normal post, it would have arrived (they say) 3 - 5 days. They also don't reply to emails - they have been ignoring my complaint for two weeks now. So a massive disappointment from start to finish.

My express package arrived 7 days later, I have contacted DHL Express customer service in Germany already 4 times but they didnt even bother to respond to my request for refund.. is there anymore to say?

Supported by surveillance camera. DHL Express claims delivery attempt made, time ref. provided. Looking through surveillance camera, claim is a flat out lie. I give 3 stars for the support girl who was nice, excused the driver and said to file a complaint. I file this as ref. for anyone in the future.. This incident was today in Stockholm/Sweden.

DHL Express deserves 0 star
We bought 2 ways for an important letter with Passport, Documents inside and sent it within Germany. Then they LOST it. Customer service is a joke. No help. Know nothing. No idea where is my letter. It supposed to be arrived last Monday, and now more than one week later. No clue. We had to call them several times, and they promised every single time that they would call back. Guess what, no call.
It's like a scam to me!

I'd give it a 0- star if I could. The delivery was not an express delivery in the first place (took more than 10 days). The staff are either rude or just plain of no help. When they needed some information from my end, I was not informed, I had to call them and check to finally know what the issue is. They further did not explain the issue well and it required multiple emails to sort out. They needed the cost and weight of each item in the shipment where most items were handmade (so estimating cost is quite difficult). It was a terrible experience and I would recommend you to use any other service if you can.

DHL is the worst

They sent me a text in the morning, announcing delivery until the end of day. In the end, they kept me waiting for almost 10 hours in vain. At 7:25 pm they let me know, that they cannot make it. There was no adverse weather this day. I called them to arrange for an alternative delivery and settled on a few days later, between 11 am and 2 pm, stressing it was important to me that delivery wasn't too early in the morning. Then they ring my bell at 9:25 am. This was exactly what was to be avoided. Now they've ruined my second day as well.