DFH Logistics Reviews 230

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and commitment of the staff. Many appreciate the fast and reliable delivery service, with items arriving on time and in perfect condition, often with consistent tracking updates. The customer service is frequently described as exceptional, with staff members being responsive, helpful, and providing clear communication throughout the entire process. However, some people mentioned issues with delivery, specifically regarding the lack of notification upon arrival and ensuring customers are always up-to-date on parcel location after leaving China. Though some reviewers were not happy with the service, citing issues with communication and significant delays in receiving goods.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as excellent, professional, and reliable.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and helpful nature of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service and total trust! We have been working with DFH Logistics for over 3 years now, and we couldn't be more satisfied. They truly stand out for their honesty, high-quality processes, and... See more

Company replied

Rated 5 out of 5 stars

Awesome team and custumer service! Im new in logistics, but a fast learner. To have somebody understanding with your interests aligned is worth alot when starting a business. Strongly recomen... See more

Company replied

Rated 5 out of 5 stars

I am a small business owner in South Africa. Dealing with DFH Logistics through your agent Nancy has been an absolute god send. She has greatly assisted my business in consolidating my load to reduce... See more

Company replied

Rated 5 out of 5 stars

As for now I've used DFH Logistics two times for delivery to Germany and to Latvia. They work pretty quick and attentive. I usually get in touch with the agent Laura. She updates me with current qu... See more

Company replied


Company details

  1. Freight Forwarding Service

Written by the company

DFH Logistics, established in 2013 and headquartered in Shenzhen, China, is a professional and reliable freight forwarder dedicated to providing one-stop global shipping solutions from China to all over the world. We pride ourselves on offering 2–4 fully customized shipping plans for every shipment, with no MOQ limits, supporting both commercial and personal clients regardless of time or budget constraints. Our comprehensive services cover air freight, sea freight, express freight, railway freight, truck transportation, and DDP delivery. We also provide a full range of premium value-added services, including pickup from multiple suppliers across China, cargo consolidation, goods quality and quantity inspection, repacking, labeling, and free warehousing. We specialize in seamless door-to-door delivery. For clients without a business license, we professionally handle customs clearance, tariff payment, and last-mile delivery, ensuring your goods arrive safely at your doorstep. Supported by 24/7 customer service and a 99% on-time delivery rate, we make international shipping simple, transparent, secure and worry-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Honestly one of the best experiences…

Honestly one of the best experiences I’ve had sherry was able to provide excellent service and provided great customer service

2 June 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your sincere compliment! 🙌
Sherry really values your recognition and will keep delivering thoughtful service for all of your future shipments.

Rated 5 out of 5 stars

Great Service

Great Service, Eva gave me excellent advice and helped me a great deal. I would happily ordee with her again anytime.

1 June 2026
Unprompted review
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Reply from DFH Logistics

Thanks for your kind review 😊
Eva is glad her advice helped you. We’re ready to assist your next shipment anytime!

Rated 5 out of 5 stars

Great experience with DFH Logistics

I used DFH Logistics for a first time purchase from Alibaba. Joya Liu was my first point of contact and I can not speak highly enough of the service I received from her.

She provided positive communication and updates throughout the whole process of shipping from China to Australia which I highly appreciated throughout.

Joya Liu was FANTASTIC to deal with and I would recommend her services and DFH Logistics to any person requiring logistic support from China to Australia.

Will be using her and DFH again for my next freight requirements.

Thanks Joya!

BH

20 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your heartfelt review 😊
Joya is really pleased to have helped with your first Alibaba shipment to Australia. We’re ready to support your next freight order anytime and look forward to our repeat cooperation!

Rated 5 out of 5 stars

The communication was great from day…

The communication was great from day one, very professional and knowlegable will surely work with this co. Again.

12 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks for your nice feedback 😊
Happy to provide professional support. Looking forward to cooperating with you again soon!

Rated 5 out of 5 stars

Small business owner in South Africa

I am a small business owner in South Africa. Dealing with DFH Logistics through your agent Nancy has been an absolute god send. She has greatly assisted my business in consolidating my load to reduce costs and has kept me updated all the way. I strongly recommend DFH Logistics as your total shipping and logistics company internationally. Top Marks well earned.

31 May 2026
Unprompted review
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Reply from DFH Logistics

Many thanks for your warm review from South Africa 🇿🇦. We’ll maintain our high-standard logistics service and look forward to your continuous cooperation!

Rated 5 out of 5 stars

Had a great experience from start to…

Had a great experience from start to end. Sunny kept me updated with everything. Received my goods before expected time and were in perfect condition. Will definitely do business with them again.

1 June 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your lovely feedback 😊
Sunny is happy to keep you posted. We look forward to our next cooperation!

Rated 5 out of 5 stars

Outstanding Freight Agent – Highly Recommended!

Working with Sherry at DFH Logistics has been an absolute pleasure. From start to finish, she handled every aspect of my shipment with professionalism, efficiency, and genuine care. She was always responsive, kept me informed throughout the entire process, and made what can be a stressful experience feel completely seamless.
What truly sets Sherry apart is her dedication to her clients. She goes above and beyond to ensure everything is in order, proactively solving problems before they even become issues. Her knowledge of freight logistics is impressive, and her communication is always clear and timely.
I have full confidence in her services and will absolutely be using DFH Logistics again for future shipments. If you're looking for a reliable, trustworthy, and highly capable freight agent, look no further than Sherry. She's the best in the business!

22 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for such a wonderful review 🙏
Sherry really appreciates your kind words. We will keep providing thoughtful and professional service for your upcoming shipments.

Rated 5 out of 5 stars

Emily was great COMMUNICATION

Emily was great COMMUNICATION, pricing, speed and problem-solving absolutely outstanding ‼️ Thank you Emily 10/10 recommend !

29 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your amazing review 🙌
We'll keep delivering top-tier service for you!

Rated 5 out of 5 stars

Efficient and very professional

Efficient and very professional

16 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks for your compliment 😊 We will keep up the efficient and professional service.

Rated 5 out of 5 stars

They are reliable

They are reliable. They communicate well especially Yuki. Have shipped more times with them to the uk and will still do.

27 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your trust and support 😊
Yuki is glad to assist you. We'll keep delivering reliable service for your future shipments to the UK.

Rated 5 out of 5 stars

I am very satisfied with the delivery…

I am very satisfied with the delivery and communication. Everything was exactly as we agreed.

27 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your positive feedback 😊
We're glad everything went as agreed. Looking forward to working with you again!

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. They promised delivery within 15 days, but it has now been over a month and I still haven’t received my goods. The staff are extremely incompetent and communication is terrible. I would strongly advise against dealing with them directly. If you do decide to order, make sure you pay through Alibaba or another protected payment method to safeguard yourself.

21 April 2026
Unprompted review
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Reply from DFH Logistics

We sincerely apologize for the unpleasant experience and the delayed delivery.
We will look into this issue immediately, sort out the logistics status and get back to you as soon as possible. We also welcome you to communicate with us to resolve the problem


update 2026 8th June: Dear please make sure you have got all the different the refunds from our company?

Rated 5 out of 5 stars

Great service 10/10 I recommend

Great service 10/10 I recommend, they found the best solutions for me

14 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for the full score review 🙌
We're happy to offer you ideal solutions and look forward to your next cooperation!

Rated 5 out of 5 stars

Excellent Service

Excellent service from Wendy at DFH. Queries are always responded to promptly and professionally. Very helpful service, and the pricing is great too.

22 May 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your kind words 😊
Wendy will continue to provide prompt and professional support. We look forward to serving you again!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, all my goods safe and intact when delivered. Thank you DFH Logistics

26 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks a lot for your feedback 😊
Glad all your goods arrived safe and sound. We'll keep doing our best!

Rated 5 out of 5 stars

GREAT SERVICE

DFH Logistics has helped me through all my shipments and delivered only quality.
Great service and shipping time.

20 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you very much for your recognition 😊
We'll keep up the great service and efficient delivery for you!

Rated 4 out of 5 stars

My products arrived in good order

My products arrived in good order. When they said they would. Some minor mistakes were made on both sides. It was my first time importing.

25 May 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thanks for your honest feedback 😊
Glad your goods arrived safely as scheduled. Feel free to reach out anytime for future shipments!

Rated 5 out of 5 stars

We had an excellent experience with DFH…

We had an excellent experience with DFH Logistics and couldn’t be happier with the service we received. Sherry was absolutely fantastic throughout the entire process, professional, responsive, and always willing to help with any questions we had.

Organising international shipping can often feel overwhelming, but Sherry made everything smooth and stress-free from start to finish. Our products arrived safely in Australia, and communication was clear every step of the way.

Thank you, Sherry and the DFH Logistics team, for your outstanding service. We highly recommend DFH Logistics to anyone looking for a reliable and efficient freight forwarding company.

25 May 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your wonderful review 🙏
Delighted that Sherry brought you smooth shipping experience.
We'll keep offering professional service and look forward to your next cooperation.

Rated 5 out of 5 stars

Communication was great

Communication was great ! I didn’t have to worry about anything, I got pictures and info regarding my shipment! I appreciate how easy it was to get the transaction completed ! Thanks to Sarah everything went smoothly!

19 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thanks a lot for your positive feedback😊 looking forward to future cooperation!

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