SFC Service Reviews 40

We had a big influencer launch and expected a spike in orders. SendFromChina handled the volume well and scaled operations for us. A few shipments were delayed by couriers, but that was outside the warehouse’s control.

DO NOT use SFC, it will kill your brand. So many packages returned due to shipping errors. I now have several angry customers. They will also keep any money you have left on your balance.

We use SendFromChina mainly for quality inspection before shipping. Their team catches packaging and labeling issues early, which saves us money on returns. Reports are clear, and photos are provided. This service alone has made a noticeable difference.

SendFromChina isn’t perfect, but they’re reliable. Shipping estimates are realistic, and they don’t overpromise. When there’s a delay, they explain why and offer options. For a growing DTC brand, that honesty is more valuable than flashy promises.

Orders are processed quickly, and dispatch usually happens within a day. Compared to our previous provider, SendFromChina reduced handling delays significantly. There’s room for improvement in reporting dashboards, but overall efficiency has been strong.

We’ve worked with SendFromChina for over a year now, and the service has remained stable as our order volume grew. They adapted to our changing requirements, including custom packaging and split shipments. It’s reassuring to have a fulfillment partner that scales with your business.

What stands out most about SendFromChina is their communication. My account rep keeps me updated on stock levels and shipment status, even during busy periods. Issues are addressed quickly instead of being ignored. That level of responsiveness is rare in logistics.

After comparing several 3PL providers, SendFromChina offered the best balance between price and service. Storage fees are reasonable, and fulfillment costs scale well as order volume increases. It’s been a good solution for keeping margins under control while shipping internationally.

This was my first time using a China-based fulfillment service, and SendFromChina made the process much easier than expected. The onboarding was straightforward, and my account manager answered questions patiently. Shipping times were reasonable, and my customers received orders without issues.

according to the tracking number the package is delivered.....But never received it2025

Never deal with them
If you need to lose your time ,money and make your customers angry and not satisfied go with SFC

Their systems is not working most of the time no support and they don't answers on emails so quickly

I have ordered from three different companies who used SFC to deliver. Items were sent from China, made it to my country, cleared customs and then never arrived. I will avoid ordering from anyone who uses them.

I would not give a start if that was an option. Horrible I mean HORRIBLE shipping service. You will wait all month for a package they state will get to you within two weeks. Also don't have proper communication tools in order to speak or email someone about frustrations with services. WOULD NEVER RECOMMEND AND NEVER USE THIS SERVICE AGAIN!!

SFC delivers excellence! Managing 10K+ orders each month for us, they consistently provide fast and precise fulfillment.

000 ZERO STARS 000
China to Australia.
PAID 28TH JAN.
NOW 24TH FEB.
According to their own tracking records, parcel has not even left China after 27 days.
18 days before even picked up from sender.
Now 5 days stuck in Hong Kong.
Absolutely attrocious shippers.

So shameful to know that you had to charge delivery charges for sfc delivery. It explains how in loss you might be though you r charging the price equal to KFC and cudnt afford to deliver free near by your branch in burjuman. I thought the services are matching to your hype .

I've been waiting for my order since 20th November...They keep saying it's out for delivery but it never comes. I would like a realistic date .... it's been out for delivery for 1 week and never comes ..... same awnser over and over it's out for delivery

I worked with SFC for my board game crowdfunding campaign, and I cannot recommend them highly enough! From the very start, their team was professional, efficient, and always ready to assist with any questions or concerns. Managing logistics can be a daunting task, especially when dealing with international shipping, but SFC made the entire process seamless.

Their order fulfillment service was nothing short of excellent. They handled our shipments from China to our backers all over the world with speed and precision, ensuring everything was properly packaged and delivered on time. What impressed me the most was their attention to detail and the care they took in handling our products. It gave me peace of mind knowing that our customers were receiving their orders in perfect condition.

Communication with SFC was always clear and prompt. Their team was proactive, keeping me updated at every stage of the process. This level of transparency and reliability is rare and greatly appreciated, especially for a small business like mine.

Thanks to SFC, we were able to fulfill our campaign smoothly and maintain our reputation for excellent customer service. If you’re looking for a trustworthy and highly competent logistics partner, SFC is the way to go. They have truly set the bar high for fulfillment services!

Trustable and precise.
They ship from China to the world on time. The interface is well done, and they answer your questions promptly.

No logistics service is without its challenges, but what distinguishes SFC is their approach to resolving issues. On a rare occasion when a shipment was delayed, their team was proactive in communicating with us, explaining the situation, and working diligently to resolve the matter. Their commitment to transparency and making things right reassures us that we're in capable hands