Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, helpful support is always available when I need it. If something falls outside their scope, they’re equally great at directing me to the right person. Yasmin has been an excellent point of c... See more
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We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements. When we changed the email address we did have an issue which was quickly reso... See more
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DEXT has been a game-changer for our team. Streamlining our credit card, petty cash reconciliation process, making our workflow far more efficient and less time-consuming. The connection between... See more
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Company details
About Dext
Written by the company
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Contact info
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, United Kingdom
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Practise changing software
My practice has benefited greatly from Dext, especially in keeping workflows organised and accurate.
It has saved me significant amounts of time and allowed me to grow the business.
Working with Jim has been a real advantage; he’s responsive, knowledgeable, and consistently helpful in getting us up to speed with new features.
24 March 2026
Unprompted review
Reply from Dext
Hi Ben,
Thank you for taking the time to leave this review. It’s great to hear Dext has helped keep things organised and accurate, while saving you time as your practice has grown. We’ll make sure Jim sees your message too.
If you ever want to share feedback or suggestions, we’re always keen to hear them.
A Must use
Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and our clients using Dext.
Jim has been an excellent CMS, knowledgeable, approachable, and proactive in helping us get the most out of the platform. He’s always willing to provide training and support to the team, and he’s been great in helping us run webinar to demo the system to clients.
24 March 2026
Unprompted review
Reply from Dext
Hi Joshua, thank you for sharing your experience. Jim sounds like a real asset to your practice, and we’re pleased his guidance has helped you get more value from Dext over the years. We’ll pass this on to him, and to the wider team as well. If there’s anything you’d like to share about what would make the experience even better, please feel free to reach out.
The extra effort
The extra effort that was taken to ensure we get the best benefit from Dext with a system that is not integrated with DEXT. Communication is on point and so effortless. Thank you Vince and Dext team
24 March 2026
Unprompted review
Reply from Dext
Thank you for taking the time to leave this review. Vince will be pleased to know his support helped you get the most out of Dext, even without a direct integration. We’ll make sure your feedback is shared with him and the team.
Questions answered and kept informed…
Questions answered and kept informed along the way
20 March 2026
Unprompted review
Reply from Dext
Thanks for taking the time to leave a review. If you ever need anything else, please get in touch and we’ll be happy to help.
Not Recommended for Accounting Firms
This company operated well when it was Receipt Bank; however, after the acquisition and rebranding to Dext, the quality of service has significantly declined. Their business practices have become concerning, particularly with a pricing structure that changes frequently and lacks transparency.
For accounting firms, this creates ongoing challenges. The platform often requires purchasing additional instances that go unused, and the recurring pricing changes make it difficult to manage costs effectively across multiple clients. Once implemented across a client base, transitioning away becomes complex and costly.
In our experience, these issues have resulted in thousands of dollars in unnecessary expenses, and the cancellation process includes substantial exit costs that make it difficult to disengage. Based on this experience, I would not recommend this service to accounting firms seeking stability and predictable pricing.
18 March 2026
Unprompted review
Reply from Dext
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand the concerns you have raised around pricing transparency, cost predictability, and the challenges this can create for accounting firms managing multiple client accounts. We also recognise your comments about additional subscriptions going unused and the difficulty of making changes once a platform has been implemented across a wider client base.
Over the years, we have continued to invest significantly in the product to deliver greater value to our customers. Where pricing changes do take place, our aim is always to communicate them clearly and with as much notice as possible, while working with partners to help them find the most suitable option for their needs.
We are sorry to hear that this has not been your experience. We would welcome the opportunity to review the details of your account and the concerns you have raised, to ensure everything has been handled appropriately. Please contact your Account Manager directly, or reach out to our Support team at support@dext.com, or via the in-app chat, and we will review your concerns carefully.
Positive turn around time
The speed of response and action from the support team was incredibly fast, which allowed me to continue what I was working on without having to move workload.
17 March 2026
Unprompted review
Reply from Dext
Thank you for taking the time to leave a review. We appreciate you calling out how quickly our Support team responded and helped you keep things moving with minimal disruption. If you ever need anything else, please feel free to reach out.
Connection issue solved
I had a very positive experience with the Dext helpdesk , Alex helped me sort my issue and was extremely helpful and patient with all my questions, excellent helpdesk
10 March 2026
Unprompted review
Reply from Dext
Thank you for taking the time to leave a review. Alex will appreciate the recognition, and we’ll make sure your feedback is shared with her.
Quick response and assistance!!
6 March 2026
Unprompted review
Reply from Dext
Thank you for the review. We appreciate you taking the time to share this, and we’re glad our team was able to help quickly.
cannot get hold of my account manager
cannot get hold of my account manager. Been trying for months.
1 January 2026
Unprompted review
Reply from Dext
Thank you for your feedback.
We are not able to locate your account based on the details available in this review, but we would like to help. Please contact our Support team at support@dext.com or via the in-app chat and we will look into this for you.
EFFICIENCY!!
Using Dext System since 2025.
ABSOLUTELY USER-FRIENDLY!!
The fact that when scanning ... then uploading on dext ... immediately suppliers' invoices are allocated into accounts on our accounting system.
Efficiency is off the charts. No manual processing required.
2 June 2025
Unprompted review
Reply from Dext
Thank you for taking the time to leave a review, Anthea.
It’s great to see that Dext has been fitting into your workflow and reducing the need for manual processing. We appreciate your support.
Such a good idea and so easy to use....
I have been using Dext now for approximately 2 years and think it is great. Saves so much time not having to add individual invoices to the accounts package and works extremely well with Xero. I can scan or forward any emails to dext and it will read them and automatically add them to the correct costing codes. You just have to check and approve them in Xero once they have pulled through. Would defo recommend.
2 March 2026
Unprompted review
Reply from Dext
Thank you for the thoughtful review, Vicki.
It is great to see Dext becoming part of your workflow over the past couple of years. Knowing that it helps reduce manual work and keeps things running smoothly alongside Xero is exactly what we aim for.
We appreciate you taking the time to share your experience and recommendation.
Amazing Customer Service
Customer service is nothing short of perfect! Fast, and extremely helpful. Its also the best receipt and invoice processing product on the market, my a long shot.
27 February 2026
Unprompted review
Reply from Dext
Thank you for sharing. We value your feedback and are pleased that both the product and the assistance you received have made such a strong impression. Your support means a great deal to the team.
Dext has really good support
Dext has really good support. So far we had all our clients on Hubdoc, which does the job, but Dext is in a different stratosphere with respect to user experience and support.
27 February 2026
Unprompted review
Reply from Dext
Thank you for your feedback.
We are pleased that the platform and our Support team have made a positive impression as you transition from your previous solution. Delivering a strong user experience alongside reliable support is a core focus for us, so your comments are greatly appreciated.
As an accountancy practice one of the…
As an accountancy practice one of the issues we had was getting our clients to either email, share or drop their records in. This creates stress and pressure especially when trying to meet deadlines.
Dext makes this process so easy and simple. Clients simply download the Dext app and take a photo of their invoices/receipts/statements and press send. This enables clients to forward their documents as soon as they receive them in real time.
Reviewing documents is quick and easy and with Dext linked to our accounting software this saves time and streamlines the whole bookkeeping process. Dext also keeps copies of all the documents so you do not need to worry about misplacing paperwork.
Its so easy every bookkeeping client should be using this.
26 February 2026
Unprompted review
Reply from Dext
Thank you for your review, Jason.
It is good to hear that Dext has helped simplify document collection and reduce the pressure around deadlines for your practice. We appreciate you sharing how it supports your workflow and integration with your accounting software.
Dext is very useful for bookkeepers/accountants
Dext is a very useful platform that I use on both desktop and mobile. It reads information that you can then send across to Xero, so it saves you a lot of time typing. But also it does other useful things like PDF conversions to excel etc. I had a small issue and the customer support solved it within 10 minutes. Very good experience.
24 February 2026
Unprompted review
Reply from Dext
Thank you for taking the time to leave such a detailed review.
We truly value you sharing how Dext fits into your day to day work and the positive experience you had with our team. Feedback like this means a great deal to us and to the people behind the product.
We appreciate your support.
The best of dext is that I get a…
The best of dext is that I get a response within 10 to 15 minutes.
20 February 2026
Unprompted review
Reply from Dext
Thank you for your feedback. Fast response times are something we take seriously, so it’s great to see that reflected in your experience.
DEXT is so easy to use
I find DEXT extremely easy to use. I can send pictures of my receipts or forward emails. Then it is quick and easy to reference the correct account and put in a description.
18 February 2026
Unprompted review
Reply from Dext
We appreciate you taking the time to leave this review and for sharing how useful Dext has been. Thank you for your support.
Helpful, friendly, fast and efficient!
Their support team are super helpful, friendly and efficient with really quick turn around time with responses.
18 February 2026
Unprompted review
Reply from Dext
Thank you for taking the time to share this. Delivering helpful and timely support is incredibly important to us, so it is great to see that reflected in your experience.
I have found Dext very easy to use
I have found Dext very easy to use. I decided to get certified, after completing level 2 level 3 did not show up anywhere. I contacted customer support within minutes my issue was resolved.
12 February 2026
Unprompted review
Reply from Dext
Great to hear you’re finding Dext easy to use, and well done on working through the certification levels. We're glad our Support team was able to get that sorted for you so quickly.
Easy to use
My bookkeeper got me onto Dext a couple years ago, not only is it easy to use. It’s very handy to look back through the app to see my company’s history of purchases and invoices. It’s a must!
11 February 2026
Unprompted review
Reply from Dext
Thank you for sharing your experience and for being with us over the years. We’re delighted that the app has become such a valuable part of how you manage your records.
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