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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. A slight muddle with first appointment but Graham offered £20 discount when he accepted responsibility for this.
Brandon came to sort out my various issues and did so in a very competent fashion taking me through the process with patience and understanding. When I need help again I shall know who to call.

27 May 2025
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service. Clearly technically capable and not pushy or overbearing. Genuinely wanted to please. Got my old iPhone up and running not worked in 2yrs and finally got back some precious memories from photos and videos I thought I would never see again. They are a bit expensive but I put that down to my own ignorance of how much is involved. They're customer service was great...they come to you! My one only issue was that I had to chase for updates but when I did they responded quickly. Very good service will recommend to anyone and will use again if needed in the future!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Very competent

Very competent, friendly and professional. took my mainframe to them and within the hour they had diagnosed the problem and came up with a fix. Was a very reasonable cost. Will use them again.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing and helpful team of experts

We have used device doctors a few times from replacing a cracked iPhone screen to retrieving 1,000’s of photos from a defunct Apple Mac which nobody else would even look at. We’ll be forever grateful as these photos are extremely precious to us. The team are very respectful and take time to help those of us who are not very tech savvy and of a certain age !!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Device Doctors A*

Very helpful & patient team - everything clearly explained. For us it was a very comfortable experience when updating our computer which we had been dreading - with Device Doctors help we now feel much more confident & have a clearer understanding of the systems.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Tom and Graham, very friendly guys. Good communication and fast service; best of all they are great at their job.......and no I do not work for them 👍

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Came to house. Easy to make appointment (and time adhered to). Pleasant and competent person. Fair price. Did the work more quickly than expected.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great to have someone repair our iPhone…

Great to have someone repair our iPhone on our drive, just feels more secure here than sending it away. Only without messaging for an hour, what are we coming to.
Anyway the phone back to new condition and very pleased, Brandon a great guy and made sure we were happy.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Great local company meeting the needs…

Great local company meeting the needs of the people. Booking in my repair was easy and the staff were super friendly and helpful. Have used Device doctors for repairing my mobile phone and Macbook. They are a top service.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Device Doctors are great.

Have always used this company, wouldn't go anywhere else. They have been very helpful since day 1, they come to you and always let you know times, dates and costs in advance of their visit.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Apple MacBook Pro battery replacement

They replaced my Apple MacBook Pro battery successfully but there was an issue with the trackpad. They replaced the trackpad with another unit and all is well again. I found the service was made so much easier due to the fact they came to me to do the repair, so I didn't have to leave my disabled wife at home. The price charged was very competitive and I'm a very happy Macbook owner again. Thanks Brandon and the team.

30 December 2024
Unprompted review

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