Bike arrived deeply scarred paint, bent fender, bent wheel frame connection, missing items. A mechanic named Francisco texted me when I sent photos. Offered no resolve except to send touch up paint.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Chromally Cortello 15 weeks ago, June 8th. I see people who ordered their bikes after mine and they got their bike. I received a grand total of 2 e-mails from the company, one after 6 week... See more
Ordered Greenfid kickstand for my new Sparrow, 2 tshirts, bibbed cap and knit hat. Knit hat was weathered with lent balls and cat hairs inside the bag with cap and tshirts. Totally unsatisfied. Will b... See more
After the experience I had I was told I needed to pay for the return boxes even though one of them was damaged and not useable by their shipper, not me. Again so disappointed. They were not even will... See more
Company details
Information provided by various external sources
Commuter and city bicycles, high quality, American made.
Contact info
Elmira Street 13639, 48227, Detroit, United States
- detroitbikes.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I was in Detroit I visited the…
When I was in Detroit I visited the store front to check out the bikes in person. The sales consultant, Nai, was very helpful and showed me different models. When I arrived back home to Tampa Bay, I ordered the beautiful blue robin B-style model (size medium) and was thrilled when it arrived one week later. The bike was mostly assembled but needed the handle bars, seat, and chain put on. The tools were included as well as a bike pump. The bike is really very sturdy and well-made. I love the leather-like handle bar grips and the seat is comfortable. It's the nicest, most solid bike I've ever owned in my 50+ years! Also, I love the idea it is hand assembled and constructed in Detroit. Love it!
We love our Detroit Bikes and gear
We love our Detroit Bikes and gear. Being a native son of Detroit brings great joy to see a successful business around my favorite activity - cycling! We talk up Detroit Bikes here in California all the time.
Bikes look great but until I have…
Bikes look great but until I have ridden one I cannot give your products fairly
Fantastic company
Fantastic company! Super people and awesome bikes! thank you
I absolutely love my Detroit Bike for…
I absolutely love my Detroit Bike for it's riding ease and fantastic looks. I proudly support and share the Made in America story. My A-Type is perfect for my urban commute. Additionally, I had a Customer Service issue that was promptly and completely resolved. There are always going to be issues, it's how a company resolves them that allows them to shine or fail. Detroit Bikes is a shining star!
I love my Detroit Bike!
I love my Detroit Bike! We received exceptional customer service during the buying experience. I receive compliments on how beautiful my bike (Miss "D") is wherever we go. I feel comfortable and confident each time I ride.
I have purchased two bikes to date
I have purchased two bikes to date. Gave on to a school auction. Gave the 2nd one to the same school auction but a different because the first did so well in the first auction. Ended up buying the 2nd bike for my wife because she liked it so mich. I have always received excellent service at Detroit Bikes. I will continue to purchase bicycles there. I highly recommend them for all your bike needs.
David
Great bike
Great bike, made in the U.S. - After many years of not riding, the bikes available were confusing. Found Detroit Bikes, a local company, building a stylish product.
Great customer service and products!
They go the extra mile in customer…
They go the extra mile in customer experience and satisfaction.
Bought my wife a bike for Christmas and…
Bought my wife a bike for Christmas and the staff allowed us to store it until warm weather. When she went to pick it up they explained all the intricacies of the bike and made sure she knew how to operate it before she peddled off. She like it.
Excellent bike
Excellent bike, solid, great parts, fast shipping, and easy assembly. All and all a great experience.
I recently purchased the Sparrow model…
I recently purchased the Sparrow model of bike from Detroit Bikes. It is a super fun urban commuter that is light and very responsive to ride!
Thank you!
There are retailers on web page that no…
There are retailers on web page that no longer sell Detroit Bike.
My new Sparrow is very perfectly detailed.
My new Sparrow is very, very nice. It came to me in perfect condition and is beautifully detailed and expertly fitted and finished. Tremendous bike for the price. I should have purchased another one!
The BEST around!
Fantastic Bikes from a great company trying to do their part to put American Bike Manufacturing back on the Map! Excellent quality, superb customer service. I Highly recommend Detroit Bikes!
Sparrow and A-Type owner.
Honestly really love Sparrow and would purchase it again! My only complaint is that the chain rubs against the chain guard on the sprocket. I've tried several things to adjust it.... I just need to find the time to take it back to them to see if it's a fixable issue. Other than that I absolutely love the bike it's light and fun to ride and fairly inexpensive. I also own a Detroit bikes A- Type but I purchased years ago, it's been an outstanding bike.
Detroit Bikes, Better Bikes, even Better humans
Not only am I extremely happy with my Detroit Bike, but the staff that works there have always been kind and resourceful when any issue has arrived. Amanda on the team is a delight to chat with via email and Brandon reached out to me directly when there was going to be a delay in my helmet order. He provided me with other options and choices in case I wanted to get one sooner. I appreciate everything they have done for me and the Sparrow is an excellent bike for my urban area of Cleveland.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








