Designer Sofas Reviews 

5,449
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently emphasize the exceptional service provided by the team, noting that staff members are welcoming, patient, and exceptionally knowledgeable about all available products. Buyers deeply appreciate the relaxed, no-pressure environment that gives them ample time to explore various furniture configurations, colors, and fabric choices. Some reviewers were not happy with product quality issues like creasing or fabric wear, and a few also mentioned having to wait briefly for staff availability. Despite these occasional drawbacks, people generally describe a smooth, highly satisfying purchasing journey from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that sales consultants are extremely helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting knowledgeable staff who help... See more

Service

People report positive experiences with service, frequently praising helpful staff members who provided... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were extremely... See more

User experience

Clients share positive opinions on user experience, highlighting helpful staff who gave them space to browse... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only base my review on the guy that served us, as me and the hubby haven't had our sofa yet ! Great service des was a star he didn't hassle us to buy ! Gave us our space to have a conversation... See more

Rated 5 out of 5 stars

Excellent service again at the Leicester store. Pete appreciated very quickly what we were looking for and presented a number of sofas that met our requirements. Hopefully we will get it in time for C... See more

Rated 5 out of 5 stars

I took my mum to visit the store last week. We had a great experience with Pete at the Leicester branch in Fosse Park. He was very knowledgeable about the products. He was also very helpful in answeri... See more

Rated 5 out of 5 stars

We had a very positive experience visiting Designer Sofas today, we visited the Birkenshaw showroom and David was very friendly and welcoming. There was none of the expected sales jargon, he exp... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,449)

1,995 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are absolutely delighted with our…

We are absolutely delighted with our choice of sofa.

The service John from the Paisley store gave us was outstanding.

John made us very welcome and gave us welcome advice during the process.

We had planned to shop about, however once we spoke with John and of course seen the sofa we wanted we were delighted.

Thank you for an amazing customer experience.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent non pushy professional…

Excellent non pushy professional service.
Pete in the Leicester branch was exceptional.
He tailored his recommendations to our preferences and offered a variety of different options. We were in to browse but left with 3 sofas at a price that we were happy with.
Thanks, will hopefully be back to furnish the other rooms

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Ahmed was great

Ahmed was great! Very knowledgeable & friendly service. Helped us to customise our sofa, with lots of ideas & inspiration.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Mr Ruhel was helpful,wonderful…

Mr Ruhel was helpful,wonderful experience with the advisor. They were extremely professional, friendly, knowledgeable, and helpful throughout my visit. They took the time to answer all my questions, provided excellent advice, and made the whole experience smooth and enjoyable. Their patience and outstanding customer service were truly appreciated. I would highly recommend them to anyone looking for a great shopping experience. Thank you for your excellent service!

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Rahul was wonderful

Rahul was wonderful. Very patient with us because we were very indecisive. We also complicated matters by talking in feet and inches when the sofas were in metres. But he was very kind throughout.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great - been in twice now and had brilliant service both times. Very clear and quick. Delighted with it all. Shirley @ uddingston was fantastic

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Lauren in Edinburgh was fantastic

Lauren in Edinburgh was fantastic helping my mum choose her new sofa today. Really helpful, showing us all the different options available and processing the order as efficiently as possible. Great customer service and knowledge.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Ruhel #BrentCross is incredibly…

Ruhel #BrentCross is incredibly helpful, he greeted us and let us look around for a few minutes then helped us with chairs, beds and sofas. Ruhel is very patient & answered all our questions, we spent 3-4h & Ruhel gave us water and looked after us, he made visiting a furniture shop into a great experience, We’d highly recommend Ruhel, Chris and colleagues, outstanding service, thankyou.

15 October 2026
Unprompted review

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