I accidently subscribed and Edith assisted me in cancelling and making sure no more funds will be taken as well as giving me a refund Ok they just took more than R500 from my account now today 9... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following my review on Trustpilot, Design Decor have emailed me to say that a refund would be processed for the remaining charges. I am pleased to report this, however due to currency exchange rate f... See more
Company replied
MONEY THIEVES / ROBBERS AMONGST DOZENS OF EMAILS - SOME OF THEM SCAM, THERE WAS ONE FROM 'SAINSURY' OFFERING A BASKET FULL OF SHOPPING WORTH £60 FOR A REVIEW. HAVING DONE THAT, I WAS taken to ANO... See more
There wasn’t any problem, only it is a bit confusing about the payments, but they treated me very good.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My account.
Hi. Thanks for contacting me. The customers service was and is brilliant. and I had great help from KARMEN. Thanks for all these support.
Despite my issue being taken long to…
Despite my issue being taken long to resolve they are willing to service their customers as best of there ability
#zoe#from the escalation team
This service has been a lifesaver
This service has been a lifesaver. The team is always available to help and responds quickly to any inquiries.
My problem was solved fast also the…
My problem was solved fast also the person was very kind and respectful he wasn’t rude and he was very polite and he was very patient with me
I decided to cancel my membership as i…
I decided to cancel my membership as i had no need for it anymore, and a particular worker helped me tremendously.
Fees
They canceled the membership fee quickly
You can delete my account.
Very out going very helpful very polite
Very out going very helpful very understanding and polite
They seem to really care
What can I say, they seem to be genuine and care about their customers which is rare with most companies.it matters as things go wrong all the time so knowing they care is a bonus.
MY COMPLAINT WAS RESOLVED PROFESSIONALLY AND PAYMENT FULLY REFUNDED
Designdecor support team handled my complaint professionally and my money was fully refunded. Thank you.
Handled my complaint swiftly and…
Handled my complaint swiftly and professionally and came to a conclusion quickly
Total fraud stay clear
I purchased a cot that never turned up, was then informed that it was just a subscription that I had purchased. Spoke to customer service chat who just lied every way they could. Stay away total fraud.
If you want your payment card to be charged for no reason
If you want your payment card to be charged for no reason, if you want your money to be withdrawn for no reason, whether you have purchased any products from them or not, they will withdraw your credit card or payment card for no reason, and ultimately you What you can do is cancel your payment card. If the above experience still makes you interested in any of this company's products, you are welcome to experience it yourself.
When giving them a one star rating, you will feel ashamed of yourself, why does such service still have one star?
I’m happy with the help I got from the customer agent
Was assisted by a lady called Sama she…
Was assisted by a lady called Sama she was so attentive and nice and gave me a chance to raise my concerns without disturbing.
AVOID@!!!!!
AVOID@!!!!!
SCAM
SCAM
SCAM
I was mislead and unwilling signed into some horrendous subscription which I still don't even know exactly what it is, I contacted the company said I didn't sign to this, I actually bought a carpet cleaner on line via Facebook and it is still advertised on facebook now as a on spot carpet cleaner for £26.99, DO NOT BELIVE THIS , you don't actually get the cleaner, they take that first payment for some crazy subscription which ISNT EVEN MENTIONED ON ADVERT. I was told they'd cancel and refund, they never refunded and took further payments today, if you speak to them via their online chat record your screen when messaging because they lie, take your money use multiple company names.

Reply from Designdecor
SCAM…
THIS COMPANY MISLEADS YOU INTO PAYING A MONTHLY SUBSCRIPTION. TRY TO CANCEL, BUT STILL TAKE THE MONEY OUT OF YOUR ACCOUNT.

Reply from Designdecor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







