I was unable to order frames using my laptop. Tried different cards to make a purchase but nothing worked. After entering card details the payment window just hangs and won’t go away or move to the n... See more
Company replied
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See what reviewers are saying
2-4 days delivery in Sweden is a lie. Ordered my posters in April 4, now it’s Apr 10 and they are not delivered. I’m going on a trip tomorrow so won’t be able to pick it up on time. Disappointed
products are delivered in the promised shape and quality, reasonable time. I wish the webpage could gave the possibility to to mix and match products and see how they would look like. Now there are s... See more
Great selection of posters, and the prices are OK when they have a sale (which they often have). Very helpful customer service who helps out quickly. A package was lost with the delivery supplier,... See more
Company replied
Company details
Written by the company
När våra kunder är glada och nöjda är vi glada och nöjda!
Contact info
Inget showroom ännu
- 08-12058700
- kundservice@desenio.se
- desenio.se
4.0
Great
34K reviews
Replied to 73% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing Item and Terrible Support!
I placed an order for 3 frames but I only received 2.
I sent 2 emails 1 week ago - still no answer!
I try to contact them by phone the past 6 days numerous times, but their call centre does not work.
Terrible customer support!
Loss of money and no compensation for it.
Would not recommend at all.
UPDATE: After this review they found the emails I sent and sent the missing frame immediately. It took 7 days, 3 emails and numerous calls but only the negative review made them contact me in just 1 hour.
Laughable support - getting the replacement and staying away from this company in the future.
Worst support I've ever experienced - and the whole issue was THEIR mistake.
(And no discount code or compensation for the inconvenience and the fact that I have to wait a month to get my full order)
Shame.
13 September 2023
Unprompted review
Reply from Desenio.se
Hi Josh D.,
Thank you for bringing this issue to our attention.
We are sorry that you haven't received all of the ordered products.
Unfortunately we cannot see any attempt of contact from you, however, our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
UPDATE: We did find your contact attempts later, where you had been using another email address than the one connected to the review/order placed. We are happy to be in contact with you now, ensuring you receive your full order as soon as possible.
We wish you a lovely day!
Superfina posters!!!
11 August 2023
Reply from Desenio.se
Hej Emelie,
Tack för din uppskattade feedback.
Om du har några frågor är du välkommen att kontakta vår kundtjänst.
Ha en fin dag!
-DESENIO
The printing quality is not the best if…
The printing quality is not the best if you order your own poster/design. The website only accepts image formats (eg. png) making it harder to get good quality. If they would take a PDF format, it would also be easier to get better-quality posters.
We also ordered one regular poster (Desenio's design), which turned out well.
9 August 2023
Reply from Desenio.se
Dear Inez,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish. The quality of our personal posters depends on the quality of the picture that is used as well.
Please reach out to our customer service if you have any questions!
I wish you a lovely day!
Order not received after 15 days of waiting
I made an order on August 6th, I still haven't received it (it's august 20) despite a delivery that was supposed to be fast.
5 August 2023
Reply from Desenio.se
Hi Laura,
Thank you for bringing this issue to our attention.
We are sorry to hear that your parcel was delayed in transport.
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
We wish you a lovely day!
/DESENIO
Posters look exactly as they did…
Posters look exactly as they did online. Delivery was very fast and they were very quick to help me when I had an issue with a discount not working. Shout out to Laura from the support team who was super nice!
26 July 2023
Reply from Desenio.se
Hi Liesbeth,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team.
We wish you a lovely day!
-DESENIO
Bra bra bra👍👍👍
30 May 2023
Reply from Desenio.se
Hej Mohammad,
Tack för att du delade detta med oss, vi är så glada att få höra det! Om du har några frågor eller om det är något annat vi kan hjälpa dig med, tveka inte att kontakta vår kundtjänst.
Ha en fin dag!
/DESENIO
Paid a month ago but still no products delivered…
Paid a month ago but still no products while the website promises quick delivery… wonder if this is a scam? Let’s see if I get my money back. Horrible customer experience, do not recommend.
Details of my experience:
- I created order no. 22188322 on the 20th of May (2 posters, 2 frames)
- The money is taken from my account 23rd of May
- I contact customer service the 9th of June. They clearly did not check how long I have been waiting for delivery and get the “helpful” message to keep an eye on tracking.
- I contact customer service again on the 12th of June. This time they realize that the package is “lost” (?) and create a new order for me 22248917
- On the 25th of June I have still not received the products and there is also 0 movement at the freight forwarder.
25 June 2023
Unprompted review
Reply from Desenio.se
Hi Kitti,
Thank you for bringing this issue to our attention.
We're so sorry to hear about the problems you have experienced with our freight partner, and for your overall bad experience with us! This is of course not how we would like our customer's experience to be.
We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern.
We wish you a lovely day!
/DESENIO
Reply from Desenio.se
Hi Aditi,
Thanks for sharing this with us, we are so glad to hear it!
If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
Great service and fast delivery
5 June 2023
Unprompted review
Reply from Desenio.se
Hi Peter,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
DESENIO
It is the second time I order something…
It is the second time I order something from Desenio and the product arrives damaged from the shipment. The client service and the way I am helped afterwards it's really good, but it's just annoying that you never know in which conditions the product will reach you.
18 May 2023
Reply from Desenio.se
Hi Rita,
Thank you for your review.
We’re sorry to hear you’ve received damaged products twice. We can see that you’ve been in touch with our customer service who will help with the errand. If you have further queries we kindly advise to get back in touch with them.
/DESENIO
Frustrated at first but happy in the end.
I was frustrated at first but happy in the end. When I received my order the large poster was too big for the packaging and so it got bent in a few places and the smaller posters were loose in the packaging and also got bent as they moved around during shipping. When I wanted to make a claim the website was not working well and I could not send in my claim. 😩 I also could not find a phone number to contact them.😒 I was able to contact them through Instagram and they got back to me quite quickly and were very helpful! 😃 I appreciated the kind help I got! They sent me new posters out to replace my damaged ones. 😃
12 May 2023
Unprompted review
Reply from Desenio.se
Hi The Kampens,
Thank you for getting in touch, your feedback is invaluable to us so that we can work to provide an excellent experience for our customers! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Best Wishes,
DESENIO
The product was exactly what I…
The product was exactly what I expected. Arrived quickly and easy to put together...will order all my wall art from you!
20 April 2023
Reply from Desenio.se
Hi Thomas,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day!
DESENIO
The delivery and packaging was very…
The delivery and packaging was very nice but I was quite disappointed when I saw the print quality. It looked like I printed myself. Not a great quality or vibrant colors.
2 May 2023
Reply from Desenio.se
Hi Banafsheh,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
Our customer service team is available to assist any concern that you might have.
We wish you a lovely day!
/DESENIO
High quality posters
High quality posters, specially in big sizes.
I had some minor problems in my delivery but the support at Desenio helped a lot and quickly solved them. Delivery was fast and smooth!
30 April 2023
Reply from Desenio.se
Hi Jaime,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/ DESENIO
Not quite the quality I expected
I was quite disappointed with the quality of paper. I was under the impression it is going to be the shiny kind but it was a thick variant of normal printing paper that makes the images look gritty, meaning of lower resolution. After touching the paper, I cannot look at the pictures in the same way and they look off to me. Simply put, never ordering again! Also, please remove the delivery and return fee. It is nasty to “force” people to order more or avoid returning because of 50kr delivery fee for paper.
28 April 2023
Reply from Desenio.se
Hi Oliv,
Thank you for your feedback.
We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish.
We also try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions.
Our customer service team is available to assist you with any concern that you might have.
We wish you a lovely day!
/DESENIO
Reply from Desenio.se
Hi Alla,
Thanks for sharing this with us, we are so glad to hear it!
If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
I am really happy with my purchase
I am really happy with my purchase, my living room looks awesome! Great service, fast delivery!
22 April 2023
Reply from Desenio.se
Hi Sofia,
Thanks for sharing this with us, we are so glad to hear it!
If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
Great selection of posters and good customer service
Great selection of posters, and the prices are OK when they have a sale (which they often have).
Very helpful customer service who helps out quickly. A package was lost with the delivery supplier, and Desenio quickly sent out the new order.
27 April 2022
Unprompted review
Reply from Desenio.se
Hi Hanne,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team.
Have a great day!
/DESENIO
Quality products and big variety of options
It took a while to receive the delivery for the canvas but it’s understandable since these are made to order. Overall very happy with the quality and options available. Highly recommend it
27 March 2023
Reply from Desenio.se
Hi Jose,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/ DESENIO
ekram 70*100 new with scratches
We ordered ekram 70*100. Even if theres protective film the plastic part has 2 scratches larger than 15 cm. Never gonna order from this website again. Also they charge you return shipping fee which moght be same delivery fee as a new ekframe. Bad quality but products were delivered.
18 March 2023
Unprompted review
Reply from Desenio.se
Hi Wu Susan,
Thank you for your review.
We are very sorry to hear that your frame was damaged during transport. We strive to use the best packaging material for the shipping of our products.
Our customer service will soon be in contact with you in regard to this matter. With your input, we look forward to finding the best solution.
Regards,
DESENIO
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