The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
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Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Contact info
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
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Order Never Delivered – Refund Unreasonably Delayed
I placed an order for several prints and a frame totalling approximately £150. Your website advertises an estimated delivery time of 3–6 days; however, it has now been over a month since the order was placed.
Following two failed delivery attempts—during which the courier repeatedly rejected the shipment and returned it to you—and with no clear explanation from your team as to why this was happening, I lost confidence in your ability to successfully deliver my order. As a result, I requested a refund and chose to take my business elsewhere with a company that can reliably deliver the products I paid for in a reasonable timeframe.
Today, two days after making that decision, I received an email informing me that my refund has been initiated and that it may take up to 14 days to process. Given that I never received the goods, being told the refund may take up to 14 days is completely unacceptable. After a month of failed deliveries, no clear explanation, and consistently slow responses, I have no confidence in this company’s ability to deliver or handle issues properly.
17 December 2025
Unprompted review
Reply from Desenio
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused by the delivery issues with your order. Unfortunately, the failed delivery attempts were due to problems with the freight company, and we regret that this was not explained clearly at the time.
Regarding your refund, we confirm that it has been successfully initiated. While we process refunds immediately on our side, the time it takes for the funds to appear back in your account depends on your bank or payment provider. Although refunds often arrive sooner, some banks can take longer to finalize the transaction, which is why we communicate an estimated timeframe of up to 14 days. Unfortunately, this part of the process is outside of our direct control.
We truly regret this experience and apologize for the inconvenience caused. Please feel free to contact us by email if you have any further questions.
Kind regards,
Deseniogroup
Returning to Desenio to make a new…
Returning to Desenio to make a new poster out of one of my photos. I was very happy with the print and paper quality for the last one.
16 December 2025
Unprompted review
A great selection
A great selection and easy to use filters at good prices Regularly shop here and have always been delighted with my purchases
14 December 2025
Unprompted review
Avoid
Ordered some prints which arrived creased. They offered to replace them and they arrived worse than the first order. Tried to contact customer service on their chat line. I received a message to say no advisers available but someone would email me. Not received anything back. Rubbish service.
11 December 2025
Unprompted review
Reply from Desenio
Dear Jan,
We are very sorry to hear about your experience, and we sincerely apologise for the inconvenience caused.
Receiving creased prints is of course not acceptable, and we understand how frustrating it must be that the replacement order arrived in even worse condition. This is certainly not the standard we aim to provide.
We also apologise that you did not receive a follow-up email after contacting us via the chat. This is not the experience we want our customers to have, and we understand your disappointment.
Please rest assured that we would like to resolve this matter as quickly as possible. We kindly ask you to contact our customer service team again via email, including your order number and photos of the damaged prints, so we can review the case and offer an appropriate solution, such as a replacement or refund.
Thank you for bringing this to our attention, and we are truly sorry for the inconvenience caused.
Kind regards,
Desenio Customer Service
Great web site with comprehensive…
Great web site with comprehensive choice to suit all tastes. Excellent service. Thank you Desenio.
11 December 2025
Unprompted review
What's Not To Love....
Just love the vast collection of prints and canvases.So much to choose from and very affordable.
9 December 2025
Unprompted review
Easy to order a gift card
6 December 2025
Unprompted review
I needed to return an item that took…
I needed to return an item that took nearly 2 weeks to arrive so was too late for its purpose… return fee is £9.90!!!! For something I paid £16 for 😳. Absolutely ridiculous. I will never use this company again and will actively discourage my friends from using it. Shocking
5 December 2025
Unprompted review
Reply from Desenio
Hi Tracey, thank you for your review.
We’re very sorry to hear about your experience and understand why the return fee feels frustrating, especially given the price of the item.
The £9.90 return fee does not cover postage alone. It includes the full return handling process: the prepaid return shipping, carrier fees, processing and handling at our warehouse, quality control of the returned item, restocking, and administrative costs. Unfortunately, these operational costs remain the same regardless of the item’s price.
That said, we truly regret that the delivery delay meant the item could no longer be used for its intended purpose. This is not the experience we want our customers to have, and we appreciate you taking the time to share your feedback.
Thank you for your understanding, and we’re sorry to have disappointed you on this occasion.
DESENIO
Simple and straightforward
4 December 2025
Unprompted review
Very easy to order and print delivered…
Very easy to order and print delivered on time
4 December 2025
Unprompted review
Very Happy
Everything is great from Desenio. From personalised prints to an amazing selection of prints for any room in the house. The frames compliment everything perfectly. I would highly recommend .
13 March 2025
Reliable and trustworthy company to purchase from…
Easy site to navigate, filter and find what I was looking for. Have previously purchased with Desenio and find them a reliable and easy company to work with, who deliver what they advertise/promise. Thank you 👍
1 December 2025
Unprompted review
Reply from Desenio
Dear Customer,
Thank you so much for sharing this with us!
We're thrilled to hear your feedback and appreciate you taking the time to reach out.
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team. We're here to help with anything you might need and ensure you have the best experience possible.
We look forward to assisting you again in the future.
Thanks once again for choosing us!
DESENIO
Poor quality products!
Purchased 3 prints and 2 frames, metal and wood. The wood frame was fine but the metal frame was extremely poor quality damaged - I have taken photos of the damage.
The prints also were poorly cut and slightly folded in corners.
Would never purchase again!
30 November 2025
Unprompted review
Reply from Desenio
Dear Customer,
We are truly sorry to hear that your products were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
DESENIO
Love this company
Love this company, enjoy browsing their web site, i have quite a few of their prints, and just love changing them around and buying new.
28 November 2025
Unprompted review
Stunning wall art and recommend framed canvas
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers great new customer deals and sent me a return customer offer. Really pleased. Lovely selection and easy to navigate around website.
28 November 2025
Unprompted review
Reply from Desenio
Dear Customer,
Thank you so much for your kind words — we truly appreciate your feedback and are delighted to hear that you had a positive experience with us. It means a lot to our team to know that our efforts are making a difference for our customers.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out to our Customer Service team. We’re always here to help and ensure that you continue to have the best possible experience with us.
Thank you again, and we look forward to serving you in the future!
DESENIO
Large print posters
Good morning
I received my parcel on 22/11/25 to which the
posters were damaged. The box had been damaged & courier EVRI had taped it up. Box was slightly damp as well.
When I opened the box the posters & paper were crumpled.
Twice I used your customer service template to report this but came back oops something is wrong try again!
I took pictures to show how I received my delivery.
I had to weight the posters down then place brown paper on them & warm iron to flatten them, not something I expected to do on a brand new purchase! Could these not be placed in a bag. I understand environment but these need protecting on delivery. Very disappointed. I was going to purchase several family posters but this has now put me off.
See photos attached no options to show pictures on your review either
22 November 2025
Unprompted review
Reply from Desenio
Hello Debbie,
Thank you for reaching out and for letting us know about this — we’re really sorry to hear about the condition in which your parcel arrived. This is definitely not the experience we want for our customers.
Our customer service team would be happy to contact you directly so we can find the best possible solution for you. Unfortunately, we don’t have any of your order details, so could you please share at least your order number with us?
Once we have it, we’ll take care of the rest.
Thank you in advance, and again, our sincere apologies for the inconvenience.
DESENIO
Niky
I still have not received my order
I still have not received my order
27 November 2025
Unprompted review
Reply from Desenio
Hi Cheryl,
I am very sorry to hear that you still have not received your order. We have already reached out to you privately to request a few details so we can investigate this further and assist you as quickly as possible.
As soon as we receive the information from you, we will look into the delivery status right away and make sure you receive a solution.
Thank you for your patience
/Desenio
Customer to pay penalty even though Desenio is delayed in delivering
Will not order from Desenio again and will advise others not to - especially during this Christmas holiday season if you are travelling.
Good things first: customer service responded very quickly, within mins which was nice (although it went downhill from here on - see Negatives)
Negatives: Delivery has been delayed by Desenio - promised within 3-6 business days but parcel is late. Emailed customer service and Emma, the officer, offered no help and had just asked me to wait (no offer of even checking in with their delivery partner). I had then advised that I’ll be traveling shortly and if the parcel delivery is further delayed that I may not be able to collect this. I was then told, rather coldly, that I will then be charged a “no -collection fee”. Surprised this would be so as the delay was on Desenio’s part and had asked Emma to explain but no explanation was made save that it “is outlined in our Terms & Conditions” (which she repeated multiple times).
Can’t tell if it was a bot or a real person but either case, the service is appalling and for a customer to be charged because they the company is late on their delivery is astonishing and fundamentally unfair.
Shop with them at your own risk.
Better to shop at other sites such as PSTR Studio which I can highly recommend. I had the same experience of late delivery but the customer service was excellent - active damage control (offered a voucher) and also checked in with their delivery partner and also offered twice daily updates as to parcel tracking. Shop there instead. Excellent tracking and personalised customer service committed to making it work for the customer.
25 November 2025
Unprompted review
Reply from Desenio
Dear Zach,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delay in your delivery and the frustration you experienced when contacting our customer service team. This is certainly not the level of service we aim to provide, especially during such a busy season and when travel plans can make timing even more important.
To address your concern directly: you should never feel penalised for a delay that was outside of your control. I apologise that this was not communicated with empathy or flexibility. We are currently reviewing this case internally to ensure our policies are applied fairly and that our team provides clearer, more considerate guidance in situations like yours.
Your comments about the interaction with Emma are also taken very seriously. Whether handled by a team member or automated system, you deserve support that is proactive, human, and solution-oriented. We are working on improvements to ensure that happens consistently.
We appreciate you sharing what worked well with another company, it helps us understand where we need to do better. While I understand your disappointment, I would welcome the opportunity to make this right for you.
Thank you again for your feedback. We hope to regain your trust in the future.
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