Deryan Reviews 

Worst ever. Everything

I bought 2 booster seats with ISOFIX for my kids and we are happy with this purchase, the quality of the product is good.
Customer service is top.

Your company terms indicated that I can send back my items within the 14 days cooling off period if I change my mind but all the emails i have sent you to provide me with a label to send the item back has been ignored and no contact number to ring your company has been provided on your website to customers either.

As a customer, I am very disappointed and dissatisfied with your service.

The team were polite and responsive when queried the order. The delivery updates were good and timely. I had asked for a delay on the delivery but they did still deliver, and stored it out of sight. Bike is lovely and I can't wait fo4 my little girl to see. Thank you

Bed open itself once you take it out of the bag with in one second and to put it back to the bag only takes 10 second only thing can be improved is the mattress little bit thin apart from that perfect we are very happy with it . I bought 3 d well cool mattress so with that 3.5 cm mattress plus 3 d wellcool 1 cm in total 4.5 cm we will have hopefully will be a bit better .

Nice product, delivery took way longer than they promised on their site. At the end I doubted if it would arrive, but it did.

Absolutely not recommend, poor quality products, poor quality service, they don't reply if you ask for help because a product doesn't work properly. Really not recommended.

a lot of lack of communication, automated answers by email, wrong itesm sent to us, incorrect items sent..

Our child absolutely loves the DERYAN Harvey Black scooter—it’s beautiful, sturdy, and rides so smoothly! When one of the LED lights in the front wheel stopped working, I contacted customer service.
The team was incredibly kind and helpful. Because they didn't have a loose replacement wheel in stock, they generously offered to send us a brand-new scooter instead!

This level of customer care is rare nowadays. They completely exceeded our expectations and made us so happy. Highly recommend this beautiful scooter and this amazing brand! Thank you, team DERYAN!

The material itself seems good and the carrier feels well made. However, unfortunately, I found it quite complicated and difficult to use.

My baby is three months old and quite long for her age, but she was not comfortable in the carrier at all. The first time we put her in it, she immediately started crying, and we tried again later with the same result. It seems to cover too much of her body, and her legs don’t sit in a comfortable or natural position.

I also found it difficult to put the carrier on and take it off, as well as to adjust it into the different positions shown in the instruction booklet. It is not very intuitive, especially when you are trying to position a baby who is already uncomfortable.

Unfortunately, for us it doesn’t feel like an easy or practical carrier to use with a three-month-old baby. The material and overall quality seem good, but the design and positioning make it difficult to use comfortably with a young baby.

After I gave a poor rating, they checked the delivery and I got my money back. It’s a shame it took a negative review to make that happen.

Product is very good

Do not buy from Deryan if you expect basic customer support, honoured warranties, or reliable service for your family.

I ordered a brand-new Deryan Easy pushchair that arrived delivered on 10 September with a clear manufacturing defect—the handle grip cover was severely misaligned, off-center, and split open. I contacted their customer service immediately.

What followed was weeks of unacceptable delays, poor excuses, and unfulfilled promises:

Insulting Compensation Offer: Deryan initially refused a full exchange or unit replacement, offering only a 10% partial refund for a defective product delivered less than a week prior.

Broken Online Portal: When they finally asked me to return the pushchair, their return portal failed to list the United Kingdom, making it impossible for UK customers to process a return online.

Repeated Broken Promises: After I provided my full address, customer support explicitly promised on both 21 September and 25 September that a manual return shipping label would be generated and sent "by tomorrow at the latest." These promises were never kept.

Dishonest Excuses: When I threatened a chargeback, they backtracked and tried to claim they were "waiting for my confirmation" on which option I wanted—completely ignoring that I had explicitly requested a replacement in my very first messages weeks earlier.

Deryan claims to be a "family-oriented business” yet they left a family without a functional, safe pushchair and forced me to spend weeks chasing a basic return label for a brand-new item delivered broken.

Because they cannot be trusted and failed to provide a resolution, I have now been forced to initiate a formal chargeback through my bank to recover my funds.

Save yourself the stress and buy from a company that actually values its customers and their children.

I received the product in time and it was respondent to the description. It was super easy to have it ready in few seconds, a little bit more difficult to close it because I did not find a proper tutorial (so it is quite big to transport now).

I did not get what I ordered. I’m still waiting for that. 😅

Amazing product. Must buy