I ordered a travel cot and a mat. I was surprised how quickly the delivery was - literally two days! However what surprised me even more was that the travel cot was not in the package yet the email sa... See more
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Review summary
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Reviews shaping this summary
Product is great quality, happy with that. Was a hasle to get here. Shipping got my order wrong, then I had a hard time getting CS to help me out. The CS ai agent was not helpful, and I only got som... See more
Company replied
Damaged part (sun cover had a big hole in it) was never replaced even though they said they would do it (after several days they finally replied by saying "sent the whole trolley back" even though we... See more
The pushchair was lovely but the time and communication was terrible when trying to contact someone in getting any answers the long delay Thankyou for your reply appreciated these things happen
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Company details
About Deryan
Written by the company
Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Contact info
Marithaime, 8, 6662WD, ELST GLD, Netherlands
- 0481351070
- team@deryan.com
- deryan.com
3.3
Average
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I received wrong size for my order 2…
I received wrong size for my order 2 times which I think is not a good experience.
2 October 2026
Reply from Deryan
Dear Michael,
I am very sorry to hear that you received the wrong size twice. I completely understand how frustrating this is, and I want to resolve this for you as quickly as possible 🐘🧡.
Could you please send us a clear photo of the item you received showing the size, as well as a photo of the packing slip or shipping label on the package? Also, please let us know which order this concerns (#ORDER13402080 or #ORDER13370960).
As soon as we receive your photos, we will immediately look into the best solution for you.
The travel buggy is exactly what we…
The travel buggy is exactly what we expected. Small, compact and perfect for travel. Our order arrived quickly and everything was perfect. 10/10 would recommend.
1 October 2026
Reply from Deryan
Thank you so much for your wonderful feedback! We are thrilled to hear that the travel buggy is working out so well for you. If you would like to share your experience with other parents, you are very welcome to leave a review here: https://www.trustpilot.com/evaluate/deryan.com
We liked the product
We liked the product. It was easy to set up and after setting up it looked pretty. We haven’t used it yet because our son will be born next week. However I’m sure he will enjoy it 🤩
2 October 2026
Reply from Deryan
Hi Tunjay,
Thank you for sharing your experience! We're glad the product was easy to set up and that you're pleased with how it looks. Wishing you and your family all the best for your son's arrival.
If you have any questions when you start using it, we're here to help.
Bad customer service and vicious circle of review invitation
It's been a week since I've posted a negative review, their answer to it said 'a colleague will review your case and contact you shortly to follow up on this.' but I've heard nothing since and because of my interaction with their customer service I've been prompted again to leave a review.. so stupid and you're still doing bad since no one has been in touch!
28 September 2026
Reply from Deryan
Dear Alice,
I am truly sorry to hear that no one has followed up with you yet, and I completely understand your frustration regarding this and the review reminder you received.
I have registered your complaint directly, and a colleague will contact you as soon as possible to follow up on your case and make things right.
Firstly I ordered a baby crib it…
Firstly I ordered a baby crib it arrived so fast I was surprised. Unfortunately it arrived with a broken wheel. I tried to contact the company multiple times with no reply and only AI answering. I waited weeks for a return or an update with nothing. I seen a lot of reviews saying they dont reply or items dont arrive or they arrive damaged which made me regret not checking reviews before ordering. After weeks and weeks of waiting and stress I was finally issued a refund even though that wasn't the deal. The deal was for DERYAN to send me a new crib because i bought it on offer. Instead they sent me a refund and told me to buy another one but it wasn't on offer anymore. After waiting over a week and longer for a discount code it wasn't enough so I bought a different crib from another company. They just waisted my time, caused me stress while heavily pregnant waiting for my babies crib just for me to end up with nothing. The service is terrible. They give you different information and later say it was wrong and they just waist your time. Don't bother buying from them because you will be very very lucky if it arrives fast in a new condition otherwise its just a waist of time and energy and very stressful! Never again will I even check their website. Not worth it.
7 October 2026
Unprompted review
Very good
Very good. Happy with the delivery and the qualify of the high chair I bought
28 August 2026
Reply from Deryan
Thank you so much for your kind feedback, Pauline! We are super happy to hear that you are pleased with the delivery and the quality of the high chair. If you have a moment, we would love it if you could share your experience on Trustpilot: https://www.trustpilot.com/evaluate/deryan.com
Reply from Deryan
Thank you for sharing your feedback, Katharina! We apologize that the delivery took longer than expected, but we are very happy to hear that you like the product. If you need anything else, please let us know.
Reply from Deryan
Thank you so much for your kind message! We are delighted to hear that everything arrived on time and as expected. Please let us know if there is anything else we can do for you.
DPD did not deliver
DPD did not deliver, but Customer service was very helpful and the third time i have recieved the order
24 August 2026
Reply from Deryan
Hi Annette,
Thank you so much for letting us know! We are very glad to hear that you have safely received your order. If you ever need anything else, please don't hesitate to reach out.
Reply from Deryan
Hi Serhii,
So glad to hear that you are happy with the bike, thank you! If you have a moment to share your experience, we would love it if you left a review: https://www.trustpilot.com/evaluate/deryan.com. Feel free to reach out if you ever need anything else!
Very bad
Very bad. The product never arrive and refund took forever to receive.
Should not display if no stock.
Super disappointed.
28 August 2026
Reply from Deryan
Dear Edward,
Thank you for sharing your feedback with us. I am very sorry to hear about your experience with the stock display, the delivery issue, and the long wait for your refund. I completely understand how frustrating and disappointing that must have been.
We take your comments seriously and will use them to help improve our service and stock updates going forward.
You Sended a New Package
You Sended a New Package, because the First one Never arrived. You send it for 0€. That is very Consumer Friendly
1 October 2026
Reply from Deryan
Thank you so much for your kind words! We are always happy to help, and please feel free to reach out if you have any other questions.
Reply from Deryan
Hello 季翰,
I am so sorry to hear that you have not received your order yet.
According to the tracking information (https://deryan.shipping-portal.com/tracking/?tracking_number=1zfa40876725936902&country=tw&postal_code=800), there has been no scan or update for 7 days or more. Because of this, the package is considered lost.
I would like to resolve this for you right away. You can choose between two options:
1. A free replacement order
2. A full refund via your original payment method
Please let me know which option you prefer so I can arrange this for you immediately.
Great value for money\
Great value for money\. The stroller is really lightweight and compact\. It has all the necessary features\.
The downside is that the bumper bar is too high, so the child can’t see much\.
The delivery time was very long\.
26 August 2026
Reply from Deryan
Hi Paulina,
Thank you so much for taking the time to share your feedback with us! 🐘🧡
It is great to hear that you are happy with the stroller's lightweight, compact design and features. At the same time, I am sorry that the delivery time was longer than expected, and I really appreciate your honest note about the height of the bumper bar. Feedback like yours is very valuable to us as we continue to improve our products and services.
Thank you again for sharing your thoughts, and we wish you and your little one many wonderful strolls!
Hasn’t arrived
Hasn’t arrived. Supposed to be 2-3 day delivery. Now on day 7 & still not parcel.
30 September 2026
Reply from Deryan
Dear Raymond,
I am so sorry to hear that your parcel has not arrived yet.
Because there have been no new scans or updates from the carrier for 7 days (since September 30), the parcel is considered lost in transit. You can see the current tracking details here:
https://deryan.shipping-portal.com/tracking/?tracking_number=05113010203981&country=gb&postal_code=pe380lw
To make this right for you as quickly as possible, I can offer you two solutions:
1. A free replacement order
2. A full refund to your original payment method
Please let me know which option you prefer, and I will arrange it for you right away.
You did very good
You did very good, but DPD didn't do that good. Everything worked very fine when DPD found out that Norway is not in Netherland. I will order again, that's for sure.
24 August 2026
Reply from Deryan
Thank you so much for your lovely feedback and patience! We are very glad everything arrived safely, and we look forward to welcoming you back in the future. 🐘🧡
Great stroller!
Great stroller!
Easy to fold, compact, confortable for the child, I recommand!
25 August 2026
Reply from Deryan
Thank you so much for your wonderful feedback, we are delighted to hear that you love the stroller! If you would like to share your experience, you are warmly invited to leave a review here: https://www.trustpilot.com/evaluate/deryan.com 🐘🧡
Still waiting for the refund for the…
Still waiting for the refund for the refused and returned shipment
27 August 2026
Reply from Deryan
Hi Marc,
Thank you for reaching out, and I apologize for the delay regarding your refund.
Because the return status for your refused shipment is not clearly registered in our system, a colleague will manually check the status with our warehouse team. We will get back to you as soon as we have more information.
The package arrived quickly and in good…
The package arrived quickly and in good condition. Above all, a great product for my daughter.
26 August 2026
Reply from Deryan
Hi Jessica, thank you so much for your kind words! We are delighted to hear that the package arrived safely and that your daughter loves it. If you have a moment, we would truly appreciate it if you shared your experience here: https://www.trustpilot.com/evaluate/deryan.com 🐘🧡
Seemless experience
Seemless experience - easy purchase process and smooth post purchase support. Product description could be further enhanced keeping customer being new parents in mind. But otherwise no complaints.
29 September 2026
Reply from Deryan
Thank you so much for your kind words and valuable feedback, Nimish! We truly appreciate you taking the time to share this with us. 🐘🧡
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