On holiday seeking emergency treatment for abcess. The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely superb, thank you Nicky and James. I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too. As promised by Nicky, a dentist called me back. As p... See more
Company replied
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... See more
Company replied
I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... See more
Company replied
Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing support when I needed emergency…
Amazing support when I needed emergency dental appointment away from home. I felt really well supported and communication was easy. Thank you so much!
5 June 2026
Unprompted review
Reply from Denplan
Hi Nia,
Many thanks for your feedback and kind words. It's wonderful to know we were able to help when you needed urgent dental care away from home.
It really means a lot to us, to hear you felt reassured and well looked after by our Emergency Helpline Team, and that communication was easy throughout.
Thank you again for taking the time to share your experience, we really appreciate your review.
Best wishes,
Charlene
Denplan
Very helpful service
Very helpful service. Thorough and friendly. Call out to Emma, who managed the call and provided an efficient resolution to my queries.
5 June 2026
Unprompted review
Reply from Denplan
Hi Prashant,
Thank you for kindly taking the time to share your feedback, we're delighted to know how pleased you are with our service, your feedback and kind words, really mean a lot to us.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again,
Charlene
Denplan
Excellent
Excellent. Genuinely couldn’t have been more helpful. James went above and beyond to get my daughter an emergency appointment within an hour. Very grateful
4 June 2026
Unprompted review
Reply from Denplan
Hi Sweyn,
Thank you for your kind review. We’re so pleased to hear that James was able to assist you and arrange an emergency appointment for your daughter so promptly.
Thank you again for sharing your experience contacting our Emergency Helpline Team, your feedback is greatly appreciated.
Please be assured your lovely comments have been shared with James and his manager.
Best Wishes,
Charlene
Denplan
We were very impressed with the service…
We were very impressed with the service we recieved from the emergency help line when my husband broke a tooth. Unfortunately we cannot say the same about our dental practise who could not fit my husband in for 4 days even though they have a contract with denplan
2 June 2026
Unprompted review
Reply from Denplan
Hi Janet,
We’re sorry to hear of your disappointment with your dental practice. We suggest raising your concerns directly with your dentist or practice manager, as they are responsible for the day to day running of the practice. This will give them the opportunity to discuss your feedback and address your concerns.
Thank you for your feedback and kind words. It means a great deal to us to know how happy you were with the service you received from our Emergency Assistance Team.
Best Wishes,
Charlene
Denplan
First Class Service
I’ve just spoken with Emma, who looks after the corporate employee schemes. She was professional, helpful, and provided excellent customer service throughout our conversation.
2 June 2026
Unprompted review
Reply from Denplan
Hi Nick,
Thank you for kindly taking the time to share your feedback and award us 5 stars.
We're really pleased to know how happy you are with your experience contacting us and the support provided by Emma.
Your feedback and kind words regarding our service, really mean a lot to us, which has been shared with the team.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again.
Best Wishes,
Charlene
Denplan
Not worth the complicated claim
So complicated they didnt pay my last claim because Id not got the correct receipts they said they needed more than just a receipt they wanted a full breakdown of a check up????? This time they keep sending it back because even though I have a ploicy that covers my and my husband I have to claim twice once for me and once for him. It would be helpful if that was made clear when claiming instead of wasting my time
14 May 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for your feedback, as outlined in our terms and conditions, we require a fully itemised receipt in order to assess claims promptly and accurately.
For customers who have a dual registered policy or those more than one policy, communications have been issued regarding the requirement to submit claims under each policy, we’re sorry if you did not received this information.
It’s disappointing to learn of your dissatisfaction, with your recent claims and our service. All customer feedback is extremely important to us and we would like to investigate this for you.
To enable us to review your account and address all of your concerns, please kindly contact us at : customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I lost a tooth on a Saturday evening…
I lost a tooth on a Saturday evening and called Denplan emergency number Sunday morning. A very helpful lady suggested a dental advisor could call me back, l agreed and was called 10 minutes later . Having assured the dental advisor that l was in no pain nor was the gum bleeding, the dental advisor recommended keeping the tooth in water and to visit my dentist asap.. Two days it was reattached as a temporary measure and l await a further appointment.
24 May 2026
Unprompted review
Reply from Denplan
Hi Diane,
Thank you for kindly taking the time to share your experience contacting us. We really appreciate your feedback and 5 star review.
Wishing you all the very best with your next appointment.
Thanks again,
Charlene
Denplan
DENPLAN WERE BRILLIANT
Both Evelyn and Naomi were brilliant today in getting me emergency dental treatment on my plan as there was a problem with the emergency number on the practice who were covering my practice over the bank holiday weekend. They kept me informed were very professional and kept me informed. My dentist agreed to come out although he wasn’t on call. Thanks to Andrei, Victoria Road Practice, Penrith. Most appreciated excellent service.
23 May 2026
Unprompted review
Reply from Denplan
Hi Heather,
Thank you so much for your wonderful review and sharing your experience of interacting with Naomi and Evelyn. It's great to hear they were able to support you with your emergency over the Bank Holiday weekend.
I have forwarded your comments to them both as well as their manager who I'm sure will be equally delighted.
Take care
Esther
Denplan
I had originally been a customer of Denplan
I had originally been a customer of Denplan for over 25years and I was very well cared for with my Dentist of over 45 years under Denplan. I relocated to Scotland in 2021 and could not find a Denplan Dentist. My care was then under the NHS, I cancelled my contract with Denplan that year. Big mistake, my care needs suffered, I deeply regretted cancelling my denplan contract. I am now back with Denplan in England and I’m extremely happy as they really care. I now have no worries, great care, affordable care, very professional care, and a service that is second to none. After receiving many years under Denplan care, I fully recommend Denplan you won’t ever be disappointed. You will never have to worry about your Dental health and needs. In my opinion it’s a great service with great Benefits and great Dentists.
19 May 2026
Unprompted review
Reply from Denplan
Hi Lynda,
Many thanks for your fantastic review and it's great you're enjoying the peace of mind and benefit of having your dental needs covered with Denplan again. It's also wonderful to hear you would recommend us.
Take care
Esther
Denplan
I feel valued on my call
I feel valued on my call, she is very polite, kind and very helpful. Very satisfied.
21 May 2026
Unprompted review
Reply from Denplan
Hello Bonifacio,
Thank you so much for your great review. I'm pleased you felt valued during your recent call with Denplan.
Take care
Esther
Denplan
I just rang up because I’m on the plan…
I just rang up because I’m on the plan but my son who is on the NHS isn’t on the plan I rang to speak to someone so that they can explain how my son can be added or if there are any alternatives but I was put through an automated robot who couldn’t even sort out my problem … this is very annoying because I don’t want to speak to a robot I want to speak to a real person who could sort out my problem .
21 May 2026
Unprompted review
Reply from Denplan
Hello Amanda,
I'm sorry to hear of your unhappiness in regards to our digital call handing assistant. The assistant i designed to answer many queries in the first instance and you should have been given the option of being transferred to a member of our Customer Services team if it was unable to.
In order for us to fully investigate your concerns please email us at DenplanCustomer.Relations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Denplan
Holiday emergency
Had a dental emergency while on holiday and Shelley went the extra mile and then some more in order to ensure that I would get the care I needed at a the most convenient time and place. Many thanks.
20 May 2026
Unprompted review
Reply from Denplan
Hello Greg,
It's lovely to hear Shelley was so helpful during your recent emergency whilst you were on holiday. I have forwarded your comments on to Shelley and their manager who I'm sure will be delighted.
Take care
Esther
Denplan
Thank you to El Goldthorpe who answered…
Thank you to El Goldthorpe who answered all my questions brilliantly, I was a bit confused about how the cover works in certain scenarios and she clarified everything fantastically. 10/10 customer service.
20 May 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for your lovely 5 star review, we really appreciate you taking the time to share your feedback.
It's wonderful to know how pleased you are with our service and the support provided by El.
Please be assured your kind feedback has been shared with El, her Manager.
Thanks again.
Best Wishes,
Charlene
Denplan
I was on holiday in Suffolk when I…
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that day at a nearby Dentist.
Problem was soon identified and treated.
Thank you Denplan
18 May 2026
Unprompted review
Reply from Denplan
Hi Glyn,
Many thanks for your positive review. We’re delighted we could arrange an emergency appointment for you so quickly while you were on holiday, and how pleased you are with the treatment and outcome.
Thank you for your feedback regarding your experience with contacting our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
Excellent service Sorted out my…
Excellent service Sorted out my appointment whilst away from home Life saver 😍
18 May 2026
Unprompted review
Reply from Denplan
Hi Ann,
Thank you for your lovely review and kind words.
It's wonderful to know how pleased you are with our service and the support provided by your plan and our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
emergency treatment abroad
I had an emergency treatment abroad. After couple of weeks and following directions from the super nice team I had my bills reimbursed! Great insurance with super helpful customer service experts!
6 May 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for taking the time to share your feedback regarding your claiming experience. It's great to know how pleased you are with our service and the support received from our team.
We really appreciate your feedback, thanks again.
Best Wishes,
Charlene
Denplan
Great response
Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to return calls by an appointed time were kept. The dentist I saw was great.
Submitting the claim online was easy. Can’t comment on payment just yet as I’ve only just submitted.
12 May 2026
Unprompted review
Reply from Denplan
Hi Alison,
Thank you so much for sharing your experience contacting our Emergency Helpline Team.
It's wonderful to know how happy you are with our service, that we we're able to source you a prompt and convenient appointment when you were a long way from home and that everything went smoothly with your appointment and claim submission.
We really appreciate your review and hope you’re now feeling more comfortable.
Best Wishes,
Charlene
Denplan
Excellent service
Excellent service, whilst on holiday I needed an emergency appointment and Denplan arranged one within 2 hours with a very kind caring approach. The dentist was brilliant sorted out my issues without any fuss so would highly recommend using the emergency service if needed.
15 May 2026
Unprompted review
Reply from Denplan
Hi Jane,
Many thanks for your lovely review. We’re really glad we could arrange an emergency appointment for you so quickly while you were on holiday, and that you felt supported throughout.
It's also great to know how happy you are with the service and care received at your appointment.
We really appreciate your recommendation, thank you again for sharing your feedback.
Best Wishes,
Charlene
Denplan
Emma was very helpful on the phone with…
Emma was very helpful on the phone with me today and was able to answer my questions and provide me extra information.
14 May 2026
Unprompted review
Reply from Denplan
Hi Emma,
Many thanks for your review. It's wonderful to know how pleased you are with our service and the support provided by Emma when you contacted us yesterday.
Please be assured your kind feedback has been shared with Emma, her Manager.
Thanks again.
Best Wishes,
Charlene
Denplan
Outstanding customer resolution and service
Paris Dunn with the Claims department at Denplan provided outstanding customer services. Responsive , provided some background information to support a claim that I didn’t have on hand and resolved my query unexpectedly quickly.
Overall 5* interaction with Denplan .
14 May 2026
Unprompted review
Reply from Denplan
Hi Fiona,
Thank you for your wonderful feedback. We’re delighted to hear that Paris provided such outstanding support and was able to resolve your query so quickly.
It’s wonderful to know how pleased you are with our service. We really appreciate you taking the time to share your review and your kind comments about the support you received, please be assured these have been shared with Paris and her Manager.
Thanks again and best wishes,
Charlene
Denplan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.