De Machinekamer Reviews 

Unfortunately, my experience with De Machinekamer has been very disappointing.

I purchased a extendable dining table with delivery and assembly. From delivery, the tabletop was misaligned and the extension mechanism did not open and close properly. I reported the issues immediately with photos.

De Machinekamer insists the table was delivered “in good condition” and only needs to be fixed. They offered a technician several weeks later, but I decided to exercise my right to return the table within the withdrawal period.

They are asking me to pay a €175 collection fee, despite the issues reported from delivery. Their assembly team also took away all the original packaging, and the table is extremely heavy and impossible for me to safely dismantle and package alone.

They also sent me an explanation about natural colour variations in beech wood, even though I never complained about the colour or grain. In overall the person who is in charge of customer service Giòia doesn't even read my emails

I have clearly requested a return, but instead of addressing my questions about the collection, they continue pushing for a technician to repair/adjust the table.

Very frustrating experience for a table at this price point.

We ordered an extendable table from them. Almost a year later and we are very happy with it. The service was also clear - good communication along the waiting period. Delivery was perfect.

We ordered an oak dining table and 6 oak chairs which supposed to be the same finishing colour as we had been told in the store. At the end, after 2 months of delivery time, the table and chairs came with a very big colour difference. The service department claims that this is normal since the nature of wood material. However, it is obvious that different finishing had been applied by the manufacturers. They also confirmed that the manufacturers for table and chairs were different. At the end, the overall experience with this company is disappointing.

They have a lovely selection of well-designed, quality furniture. Prices are reasonable. We ordered 2 dining chairs that were in stock and delivered within 2 days. Service was helpful and friendly.
Only minus-point is that they don’t accept credit cards.

Cannot recommend De Machinekamer. Quality of their products is good, but business management and customer care is subpar.
- Slow, chaotic communication.
- No single sales representative taking ownership of the sale.
- Incorrect information provided about stock status.
- Promised shipping date not honored.
- Had to cancel the order after weeks of going back and forth via e-mail with no end in sight.

Ended up with a table from a competing business, delivered a day after the order was placed. I rest my case.