Delta Roam Reviews 

988
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 855 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the stylish coats are exceptionally warm, cozy, and provide great protection against harsh cold or rainy weather conditions. People also appreciate the truly fast delivery service and the extremely helpful customer support team when handling quick size exchanges smoothly. Some reviewers were not happy with the zipper functionality and noted that it can be quite difficult to zip up smoothly. A few other people also felt that certain design details like the exterior Velcro could occasionally catch on clothing and cause minor frustrations.

What people talk about most

Product

Clients share positive opinions on product, describing the coats as exceptionally warm, waterproof, and... See more

Quality

Users describe profound satisfaction with quality, highlighting that the coats are beautifully made,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication, helpful... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting lightning fast shipping... See more

Order

Reviewers highlight positive aspects of order experience, noting that placing items online is quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely can not be more happy with my purchase with Delta Roam. I had ordered a rain and cold long coat (Beaumont robe) in a large which was very large on me. The arm length was quite long. I email... See more

Rated 5 out of 5 stars

Absolutely love my DR coats. I bought a long one the first year in blue which is perfect for cold and rainy weather and then a gorgeous short copper one which is perfect if you’re using your car. They... See more

Rated 5 out of 5 stars

second coat ordered , one for me 1 year ago as long coat ( had a small but could have ordered XS ) , short coat for my husband for beach walking days, very quick service arrived the next day! the o... See more

Rated 5 out of 5 stars

The Delta Roam customer service was one of the best I’ve experienced with a company. First, the product shipped quickly and secondly, when I needed to make a return, the email communication was so he... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Delta Roam creates versatile wardrobe essentials designed to help everyone embrace the outdoors and enjoy the day—whatever the weather. Our D-Robe collection blends style, function, and sustainability to offer pieces that are both practical and timeless. With our minimalist lines, Delta Roam goes beyond robes to include knitwear, bags, and outdoor jackets—each crafted to discourage overconsumption and encourage mindful fashion choices. Our outdoor jackets come in five signature colours, featuring a weatherproof exterior, a plush fleece interior, and a contemporary oversized fit that’s both stylish and comfortable. We believe in making clothing that works harder for you: multi-functional, waterproof, seasonless, and effortlessly stylish. By maximising the utility of each piece, we empower our customers to roam freely, live consciously, and choose fashion that lasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

988 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(988)

849 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous coat.

Easy to order, regular updates during delivery process and I love my outdoor robe. Warm and completely wind/rain proof and love the cosy lining.

2 February 2026
Rated 5 out of 5 stars

Great jackets and great customer service

The 4 jackets that I ordered for an upcoming family trip to Iceland are warm, beautiful, and are extremely well-made. I had to return and exchange one of the jackets for a different size and the customer service department was extremely responsive and helpful. They made the process very quick and easy!

2 February 2026
Rated 5 out of 5 stars

Best coat ever

I purchased this coat for taking my dog for a walk on wild days, it’s so cosy and warm, it keeps me completely dry and has loads of pockets for poo bags etc

2 February 2026
Rated 5 out of 5 stars

I give Delta Roam 5 stars

I give Delta Roam 5 stars. I am heartbroken that this coat was too big for me. I contacted them right away and within a few hours I had a response and a return label to ship it back. The quality is excellent and I would definitely order again from Delta Roam. I haven't been able to find another one out there yet that compares😪

23 January 2026
Rated 5 out of 5 stars

Satisfied customers

Hi.. Iv had my delta robe for a few weeks now..I’m really satisfied with my robe as it has kept me cozy and dry when out walking my dogs.. Iv have experienced really wet conditions, extremely cold and windy weather in the highlands of Scotland.. Also when contacting the customers support team I found they were very helpful..

22 January 2026
Rated 1 out of 5 stars

18 notifications about my delivery is…

18 notifications about my delivery is completely unacceptable. I’ve never ordered anything with 18 notifications!! That soured any sense of looking forward to the jackets.

The company itself is a 1 star for the absurd amount of idiocy in being inundated by emails and advertising and notifications to the point that I will never order directly from them again.

Update to DR response: Typical millennial type response. I’m not “frustrated” or “overwhelmed” this a purchase of an unneeded product. Your Robe is not a necessity, it’s a luxury but you made it something it’s not. Take responsibility for your terrible advertising and marketing department decisions and stop with your ridiculous inaccurate falsehoods. A person buys a product, send them a tracking number and that would solve the issue. Politically correct language will not hide your desperate marketing campaign. Too bad you can’t get it.Your products are great. Grow up!!

28 January 2026
Delta Roam logo

Reply from Delta Roam

Hi Bryan,
We’re really sorry to hear that the number of notifications left you feeling frustrated — that’s certainly not the experience we want anyone to have.

In this case, your order was shipped in two separate boxes. Each box had its own tracking number, and updates were automatically sent for both shipments. Because notifications are generated at each stage of the delivery journey (from us, through website’s tracking system, and from UPS), this can sometimes result in multiple updates per package.

We understand that receiving a high volume of emails can feel overwhelming. Most customers preffer detailed tracking so they can plan around their delivery, but we completely respect that preferences vary. Your feedback is genuinely helpful, and we’re reviewing how we communicate tracking updates to see where we can improve the experience.

We appreciate you giving us a try and hope you’ll enjoy the jackets as well.

Warm Wishes
Team DR

Rated 4 out of 5 stars

Would have been 5 stars if it wasn't for the Zipper...

I've had this coat for about a month and it is almost perfect. It's warm, weather proof and fashionable. I've gotten a lot of compliments and my husband even bought one for himself! My ONLY complaint is that the zipper is stubborn. I cannot get it to work. My husband says his is fine, but mine won't zip. There is velcro there to keep it closed and hopefully that will work when I'm on the sidelines on a windy day!

22 January 2026
Rated 5 out of 5 stars

Excellent company to deal with and a…

Excellent company to deal with and a great product purchased - the best coat that I have ever owned 😁 It’s ideal for dog walking on cold and wet days and is really comfortable. I would unquestionably purchase another product from this company- thank s 👍

22 January 2026
Rated 5 out of 5 stars

Keeping dry and warm!

The D Robe is a standout because it manages to bridge the gap between a rugged " change robe" and a stylish long coat. It's less tentlike than some of its competitors making it much more versatile.
Total protection from the elements.
"Finally, a coat that actually handles a proper downpour. The fleece lining is incredibly cozy, and the outer shell is impressively windproof. I’ve worn it in freezing coastal winds and stayed perfectly warm. The pockets are deep and well-placed, and the zippers feel like they’ll last for years. If you’re on the fence its time you invested in a quality product like the D Robe. Well worth the money and you will stay warm for hours!!
Congratulations to the company for producing a quality product.

Jim Rankin

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had to send my original order back as the coat was too big. I was directed to the chat bot to start the return process. It was so straightforward and easy to navigate and I returned my coat, a few days later my replacement arrived, which fitted perfectly

26 January 2026
Rated 5 out of 5 stars

It’s a great coat

It’s a great coat. Lovely & warm, waterproof, a good length, just the job for dog walking, standing around watching football games. I have one in blue, based on my experience & of the great prompt service, I bought the anthracite coat for my daughter for her birthday.

22 January 2026

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