DeltaHub Reviews 

182
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers truly love the ergonomic design of the wrist rests, noting how quickly these accessories relieve joint pain and make long working hours at the computer remarkably comfortable. Consumers frequently praise the professional build quality, sleek appearance, and responsive customer service team that goes above and beyond. However, some people mentioned that they experienced frustrating delivery delays, long waiting times, and poor tracking updates regarding their packages. A few reviewers also noted that customer support was occasionally unhelpful or dismissive when trying to resolve these shipping issues or product concerns.

What people talk about most

Product

People report positive experiences with product, highlighting a comfortable and ergonomic design that... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

User experience

Customers had positive experiences with user experience, highlighting it as an integral and well-thought-out... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a wide split in opinions. While some reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic customer service, I ordered a wrong size and contacted the support who was very helpful even tho the order was already sent from their warehouse. I got my right size within 2 weeks due to th... See more

Rated 4 out of 5 stars

I appreciate how quickly I received my product and the response time from support. As a new user, I purchased their latest bundle, which has been very helpful. However, my ONLY complaint is that... See more

Rated 5 out of 5 stars

Deltahub HoldX Magmetic Mount Looks professional and keeps my SSD safe when switching setups. I’m often moving between meetings and workstations, and HoldX keeps my SSD perfectly secured every time.... See more


Company details

  1. Electronics Store

Written by the company

Improve your well-being and productivity with our thoughtful desk accessories.


Contact info

4.0

Great

TrustScore 4 out of 5

182 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(182)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

It is too small in large size

It is too small in large size. +4-5mm left and about +2mm right would be nice. and please round the edge were the thumb is resting on a bit more. i tested it for a few weeks, and now im removing from my desk permanently. (right hander)

9 September 2023
Rated 4 out of 5 stars

Perfect, but ...

Deltahub has a very high-quality products.
But a flaw I found in the felt mouse pad is that the mouse often gets a little stuck in its fibers which is annoying when it happens multiple times.
Maybe the price is a little expensive especially for the Carpio

20 August 2023
Rated 1 out of 5 stars

Opaque Process that Gives No Trust

While it was easy to make an order, and they were quick to take payment, the shipping process was very opaque. Their order status page was never updated. I had to reach out after 2 weeks of no status change on my order, only to find out that the shipping company had never actually shipped my item.

When I did reach out, I had a very quick response to my first inquiry, that DeltaHub would reach out to the shipping company. I was expecting a follow-up by EOD. It took me reaching out every day for another 3 days until I received any sort of follow-up.

If I would not have reached out, I feel this company would never had followed up to see if the item was actually shipped or not. They would have happily took my money and would not care if an order was shipped.

All in all, a frustrating experience due to the lack of communication from DeltaHub. This is not a company I'd trust in the future, particularly when they are using a small/unknown logistics company (I'm in the US and ACI was the company DeltaHub uses), and do not have systems in place to ensure orders are shipped and received for customers.

25 August 2023
Unprompted review
DeltaHub logo

Reply from DeltaHub

Hey Joel,

First off, I genuinely want to apologize for the experience you've had with us. We dropped the ball on the communication end, and I can totally understand how frustrating and concerning that must have been for you. It's on us that you were left in the dark regarding your order's status, and it’s not the kind of experience we aim to provide.

Thank you for pointing out the issue with our logistics partner. We're going to revisit our processes and see where we can tighten things up to ensure this doesn't happen in the future.

If there’s anything else we can assist with, or if you want to chat more about your experience, don’t hesitate to reach out to one of our support agents.

Rated 3 out of 5 stars

Quality best but delivery way to expensive

Liked quality of a product and package itself. Disliked - expences on a delivery were way higher than package itself from your company. 10 Euros DHL Express + 28.70 Euros Custom service + 26.96 Euros DHL got from me for document service(to connect me with Custom). That is doubled the price. Maybee you should fire your logistician and find another one so you could deliver packages with better pricing for everyone not only for europeans?

17 August 2023
Rated 5 out of 5 stars

Quick Response

Support was quick to respond and helpful despite the issue ultimately just being local delivery confusion. Not DeltaHub’s fault at all.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

I purchased a few items from DeltaHub on August 17 and I completely messed up the order. Not only did they fix my mistake the next day, they waved the cost difference.

While that was great, the fact that they worked on the issue without it being their fault has won them a returning customer.

18 August 2023
Unprompted review
Rated 2 out of 5 stars

Doesn't Work For Me

I got the Carpio 2.0 and maybe the sizing is wrong but it doesn't feel comfortable in my hand. When gaming it's not that great since I would have to constantly find the correct seating after lifting.

I know there is a gaming version with the strap but from what people say about that one is that it's flimsy and breaks easily. Not to mention having that thing strapped to you makes typing annoying without taking it off so I won't bother trying it.

In the end the Carpio 2.0 did more damage to my wrist and hand than anything. I felt pain quicker than without it.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Carpio 2.0 and G2.0

Very high quality products. I've bought 2 wrist rests - standard one for keyboard and G version (with strap) for mouse. They were delivered rather quickly for an international shipping. In addition to the items, the package contained fabric pouches, some stickers and QR codes for video instructions on how to use the wrist rests correctly.
It took some time for my hands to adjusts but in the end I'm very satisfied. Thanks to the seamless sliding I stopped doing some weird finger stretches on my keyboard and my right hand wrist stopped hurting from prolonged mouse use. Will surely come back to buy more accessories.

18 July 2023
Rated 2 out of 5 stars

I ended up paying double

I ended up paying double of what I purchased due to import fees, even though import taxes are specific to each country Delta hub should highlight the note that important additional costs may happen depending on the country import regulations.

The fact that you pay some extra to cover DHL cost gives the idea that the import fee could be covered, and it is not until the package is on the last section on the way to be delivered that the notification of additional 40 Euros payment was made.

Delta hub is well aware of this and added protection for themselves in the terms and conditions of the purchase ADD IT TO THE SHOPPING CART CHECK OUT TOO.

Will never buy anything from them again.

17 July 2023
DeltaHub logo

Reply from DeltaHub

Dear Jose,

Custom fees are a long time challenge for every E-Commerce brand that tries to ship products worldwide. We pride ourselves in offering the best solution possible to our customers and I apologise we couldn't live up to your expectations for this particular situation.

We have been working on opening new warehouses in different markets. We've started in Europe and now have warehouses in America and Canada and are actively working on new warehouses in Australia, Asia and South America - starting with Mexico and Brazil.

Until then, we will try our best to improve the way we communicate potential shipping fees.

Wishing you all the best,
Jan Forsthuber, CEO of DeltaHub

Rated 5 out of 5 stars

Overall, highly recommended!

I had a great experience with this company. They were incredibly responsive and I didn't encounter any issues. Despite being based on an island, my delivery arrived faster than expected.
Additionally, the product is top-notch and clearly made by a great team.

18 July 2023
Rated 5 out of 5 stars

I advertise this company so much to everyone that I should get a sponsorship

Big fan of Carpio 2.0, I've bought 2, one for home, one for my workspace, lost one (may it RIP :( ), immediately bought another one because I love it so much. I have felt no wrist pain since week 1 of using it, had severe issues before. It's my absolute favorite product. Cannot recommend it enough.

Also a shoutout to the (vegan <3) felt desk pad, also bought an additional one for the office. It makes work cosier.

Also a shoutout to the customer support and newsletter, DeltaHub employees are great.

18 July 2023

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