Initially i was skeptical to order but i took the chance and it was perfect, got the genuine product with the great price and the delivery of my package was also smooth, received on the expected date... See more
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See what reviewers are saying
I live in Denmark, and I have been customer for Deloox.dk for more than one year. Whenever I want to buy a perfume, I would rather buying from Deloox.dk, since they have "Reasonable price and fast s... See more
I bought Narciso Rodriguez For Him Bleu Noir Parfum (100 ml) from Deloox. Order number: 19930819 Product number: 1272745 Received date: 4 March Since this is marketed as a Parfum, I expect... See more
Company replied
I had a great experience with Deloox. The website is easy to navigate, and they offer a wide range of products at very competitive prices. My order arrived quickly, and everything was exactly as d... See more
Contact info
Parmentierweg 5, 5657 EH, Eindhoven, Netherlands
- +31402883548
- kundeservice@deloox.dk
- deloox.dk
3.8
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery
Very fast delivery, the company is very efficient and successful when it comes to delivery. The product is of high quality and genuine, packaging in very good condition. And they give you information and tracking of your package on a daily basis.
12 February 2025
Unprompted review
The shopping experience was good
The shopping experience was good, found the perfumes I wanted.
However, the air bags in the package were broken when they were delivered, I would expect more protection in the package for perfumes to be honest.
Also the shipping fee is quite high, and it doesn't matter what you order or for how much
20 January 2025
Unprompted review
Fairly good price and fast delivery…
Fairly good price and fast delivery compared to most competitors.
22 November 2024
Unprompted review
Highly recommended
Excellent prices & fast shipping. Fragrances are 100% authentic and customer service are very helpful. Highly recommended!
4 November 2024
Unprompted review
Reply from Deloox
Dear customer,
How sorry to hear that you experienced inconvenience with your shipment.
As we have not yet received any further information, we unfortunately cannot find out exactly what went wrong.
We advise you to contact the carrier or post your review with them for any questions or problems. They can often best help you with specific shipping issues.
Should you still wish to provide additional information, we are of course at your service. You can reach us by phone Monday to Friday between 08:30 and 12:00 at +3140-2883548, or send us an email at kundeservice@deloox.dk.
Kind regards,
Team Deloox
Waiting for 3 weeks for my products??!!
I have heard nothing from Deloox or the delivery company Budbee since August 26th?? Please inform me of when I will recieve it.
ORDRENUMMER: 11367027
14 September 2024
Unprompted review
Reply from Deloox
Dear customer,
Thank you very much for your feedback. We are sorry to hear that you experienced inconvenience.
We have been in touch with you and would like to inform you that we have resolved the situation with you. We have cancelled the order for you and the amount will have been refunded by now.
If you have any further questions or if there is anything else we can help you with, please do not hesitate to contact us.
Kind regards,
Team Deloox
No problems
No problems, delivery always in time, everything perfect 👌
2 August 2024
Unprompted review
Outstanding customer Service.
I recently had an outstanding customer service experience with Deloox.com. After receiving a broken perfume bottle in my order, I called their customer service to report the issue. From the moment I was connected, the representative was extremely professional, understanding, and empathetic.
The agent immediately apologized for the inconvenience and assured me that they would resolve the issue promptly. Within minutes, they had arranged for a replacement bottle to be sent out, and I received a confirmation email shortly after our call ended. The entire process was quick, efficient, and completely hassle-free.
I was impressed by how smoothly everything was handled over the phone, without any need for additional follow-up or complicated procedures. Deloox.com turned a potentially frustrating situation into a positive experience, demonstrating their commitment to customer satisfaction.
Overall, Deloox.com’s excellent customer service has earned my trust and loyalty. I highly recommend them for their prompt and effective resolution of issues, ensuring a pleasant shopping experience every time. 🌟📞💯
23 July 2024
Unprompted review
Crapy Company
Crapy Company ! Havent Got My order and cant track it! Give me My money back!
11 July 2024
Unprompted review
Reply from Deloox
Dear Customer,
How very annoying to hear that you have not received your order. We understand how disappointing this must be for you. We immediately started an investigation with the carrier to determine the cause of this problem. As soon as we receive a response, we will take immediate action and provide an appropriate solution to the situation. We sincerely apologize for the inconvenience, and we appreciate your patience and understanding as we resolve this for you.
Team Deloox
It is a very BAD BAD company
It is a very BAD BAD company. Same here waiting already for weeks for an order. I am dutch and living in Denmark but please dont order anything from this company. No respons on emails nothing!!!
15 May 2024
Unprompted review
Reply from Deloox
Dear Customer,
Thank you for your feedback.
We're very sorry that you experienced any inconvenience.
We have sent you a request to provide us with more information about your order so that we can better help you. Unfortunately, we have not received a response to this request.
As a result, we are unfortunately unable to contact you further on this matter. We advise you to contact our customer service team.
If you are unable to reach us we advise you to contact us by phone we are available every working day until 12:00.
Team Deloox
Lousy company
Unfortunately, it is not possible to give 0 stars, but now it is almost a month since I bought an item for 850 kr.. Deloox has long since withdrawn the money, but the item has still not arrived. I have called and emailed the company many days ago, but get no answer. The item is apparently still in a GLS depot. Lousy company. It was a gift for my wife.
Best regards
Bo Barrensø
31 May 2024
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback.
We have contacted you immediately by email to look at a suitable solution together.
The carrier has indicated that the parcel ended up at the depot and arrived empty. Our apologies for the inconvenience. We are working to resolve this situation and hope to receive a response from you soon so that we can resolve it.
Team Deloox
Hurtig levering og god pris på det…
Hurtig levering og god pris på det købte produkt - what’s not to like.
23 April 2024
Unprompted review
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