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Deloox Reviews 

1,977
•
TrustScore 4.5 out of 5

4.3

Cosmetics and Perfumes Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally attractive prices, wide product assortment, and prompt shipping services provided daily. Many people genuinely appreciate that their ordered items arrive exceptionally well packaged, securely sealed, and matching descriptions. Some reviewers were not happy with lengthy delivery delays, poor tracking updates, and prolonged shipping times overall. A few other consumers also felt that encountering missing items or damaged packaging during transport was a deeply frustrating experience. Some users additionally mentioned experiencing communication difficulties when trying to get responsive support regarding unresolved parcel tracking problems.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great selection of authentic fragrances and... See more

Delivery service

Customers consistently note ambiguous experiences with the delivery service, with many reviewers praising... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast shipping, secure packaging,... See more

Price

Customers had great appreciation for the prices, frequently highlighting the exceptional value and unbeatable... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive in pristine condition and look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. You won't find better value than this website. A small bit of a wait for delivery but it's worth it for the amount of choice and value for money. If you are purchasing a presen... See more

Rated 5 out of 5 stars

I have shopped from Deloox quite a few times now. They have very attractive prices and fast delivery. One of my latest orders got lost in transit, but their customer service quickly helped me with a s... See more

Rated 5 out of 5 stars

I ordered many times on this site,sometimes discontinued fragrance. I'm very grateful for quality of the products and communication about orders. I have once a problem with a missing items, but cust... See more

Rated 5 out of 5 stars

I ordered Armani Code Elixir. The product arrived sealed, original (batch code verified) and even earlier than the estimated delivery date. The price was much better than in local stores. Very good fi... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,977)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional. Great variety of products at good prices with fast shipping and constant communication. Thank you.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with a perfume that…

I had a problem with a perfume that arrived defective and leaking. I emailed customer service and they responded within half an hour. The next day they resolved the issue and sent me another identical perfume. I couldn't ask for more; it's a very professional and efficient company.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

so far, bought 3 perfumes there and have to say i’m satisfied with my shopping experience. imo, deloox has accessible prices and relatively quick shipping, so absolutely have no complaints by far.

6 April 2026
Unprompted review
Rated 3 out of 5 stars

I placed two orders on the website and…

I placed two orders on the website and was satisfied. One arrived perfectly well packaged and in good condition, but the other perfume box arrived damaged. This could be due to the poorly protected packaging or the careless transport. These are minor things, but details that should be taken into account.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Really good price for the perfume and it was a hassle free purchase. Got to me a few days after the estimated date, but the delay could have been when it got to Ireland.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some shampoo and conditioner…

I ordered some shampoo and conditioner from Deloox. Great online service. Very easy to order online. Emails throughout while waiting for the order. Would recommend based on my own experience.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some fragrances I wished to…

I ordered some fragrances I wished to have, I was waiting for a little bit longer and was extremely satisfied with a products ordered. Gulf Orchid Vanilla Addiction is surprisingly excellent fragrance, it was a blind buy and I am over the moon with longevity and similarity to the famous brand.

25 February 2026
Unprompted review

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