Delivita  Reviews 

440
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, highlighting their excellent performance in making delicious pizzas. Many reviewers appreciate the ovens' ease of use and quick setup, along with the great value offered, including competitive pricing and useful accessories. However, some customers noted delivery issues, including delays, missing items, or problems with couriers. A few also reported products arriving damaged or developing faults like cracked bases or non-functional ignitions, expressing dissatisfaction with the company's response to defects.

What people talk about most

Product

Clients share positive opinions on the product, frequently praising the pizza ovens for their ease of use,... See more

Quality

Customers consistently express satisfaction with the quality of products, highlighting the excellent build... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt and fast delivery,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and quick setup of... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the price great and a good value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great portable pizza oven the Diavolo. Great price compared to more known brands and you get accessories such as the heat gun which you need to make sure you have perfect temperature when making pizz... See more

Rated 5 out of 5 stars

Delivita are fantastic, they’re customer focused & their attention to detail is amazing. Quality products matched with quality people. Thank you

Rated 5 out of 5 stars

Literally arrives ready to use. Plug in gas and go. Simple to use, great accessories and fabulous results. Nice colour and a sleek look.

Rated 5 out of 5 stars

Ordered the Deavolo pizza oven arrived promptly, did not disappoint pizzas came out lovely & crisp, cooked to perfection.


Company details

  1. Garden
  2. BBQ Area
  3. Cooking Class
  4. Food Machinery Supplier

Written by the company

Delivita is a British brand specialising in high-quality, wood and gas fired pizza ovens, made for Outsiders. Designed for versatility and ease of use, their ovens are compact, portable, and perfect for both home and outdoor cooking. With a focus on creating exceptional culinary experiences, Delivita’s ovens are built for high performance, reaching cooking temperatures quickly and maintaining heat efficiently. Beyond pizza, their ovens can be used to cook a variety of dishes, making them ideal for food enthusiasts who enjoy hosting gatherings. Delivita also offers a range of accessories to enhance the cooking experience.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(440)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Great product, bought the wood fired oven, once semi mastered it's a great oven. The temp on outside gets a hotter than expected from the videos although at 80 degrees it's safe to touch. The colour we opted for sn Emerald green although the actual colour is more British Racing Green which is fine. Great communication through email and all products made to a high British standard.

9 September 2024
Rated 3 out of 5 stars

Delivered damaged & items not as described.

DPD driver dropped the pizza oven and we didn’t notice it until after the 48 hours had passed as the box wasn’t damaged. Which begs the question whether it was damaged by DPD of delivita. We then couldn’t raise it as an issue because they cover themselves for damage under the warranty.
The paintwork is patchy on the outside, the glue has started to break down inbetween the outer shell & the all weather cover isn’t waterproof. And despite someone getting back to me very quickly to reassure me when I questioned the integrity of the pizza oven due to the damage, we have felt rather disappointed overall with our experience.
It’s a great pizza oven and we have enjoyed using it so far but a little disappointed with some of the quality of the items. Hense my 3 star review.
Other people may not have the same experience and it seems we may have just been unlucky. But we just feel like they washed their hands of it once it had been delivered and that to me isn’t what customer service is all about.

19 August 2024
Rated 4 out of 5 stars

Ordered one of Delivita's oven tables…

Ordered one of Delivita's oven tables from Nisbets which turned out to be faulty. Nisbets were useless in trying to fix the situation, but Rachel from Delivita was an absolute star in getting it sorted out.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

lacking in customer service

I ordered some dough balls but somehow their website picked up my old postcode on the delivery address. The rest of the address was correct, just the incorrect postcode.
The delivery was due for 1pm on a Friday. The delivery driver kept sending texts saying he was running late. I waited in my house all afternoon and nothing arrived. I checked with the delivery company and the status of the delivery was “refused”.
I attempted to contact the delivery company and Delivita several times. On Monday Delivita finally replied and told me that the delivery driver had attempted to deliver the parcel to the “postcode “ which was standard procedure. I told them that made no sense as the address clearly didn’t match the postcode. Why didn’t the delivery driver contact me when delivery was refused the same way he’d been contacting me to advise he was delayed several times.
Ultimately Delivita were not interested, said the goods were perishable so had been disposed of and offered no refund or discount off next order or any gesture of goodwill. I just have to suck it up and take the £30 loss.! Nice attitude guys!

1 August 2024
Rated 4 out of 5 stars

excellent service

excellent service. delivery next day but dough was thawed. I was told it would be okay to freeze again before cooking. Tried the dough after thawing. NOT GOOD SO THREW IT AWAY.

18 July 2024

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