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DeliverMyMotor Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the digital platform for being exceptionally simple to navigate, highly efficient, and consistently offering a wide selection of competitive transport quotes. Consumers also deeply appreciate the professional drivers who communicate clearly, remain entirely polite, and handle vehicles with great care throughout the entire transport journey. Some reviewers were not happy with occasional delivery delays, poor coordination, and difficulties regarding overall schedule management. A few people additionally reported that certain transport providers failed to show up as scheduled or caused unexpected problems during the delivery process.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient vehicle transportation at short... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, as experiences vary significantly between... See more

Staff

People report positive experiences with staff, highlighting reliable, professional, and trustworthy drivers... See more

User experience

Clients share positive opinions on user experience, highlighting how simple the website is to navigate and... See more

Website

Consumers find website to be positive, describing it as a great platform that is simple to use and connects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked a delivery of a new car I had bought online and then was reading through reviews here on Trustpilot about deliver my motor which made me think I had made a mistake. Decided to stick with my b... See more

Rated 5 out of 5 stars

I would like to strongly recommend as from de start of collection following the route and the delivery everything is been mint like a Swiss watch, professional , time frame for collection and deli... See more

Rated 5 out of 5 stars

Have been using this site since it started! Had 500 jobs in four years at this point some have gone great some have been hard customers but Paul is always on the WhatsApp group and has helped alot. A... See more

Rated 5 out of 5 stars

Absolutely first class. Delivered a donor car to repair my old banger. Collected the donor car from a slightly nervous seller and reassured him very professionally. The car was delivered late but that... See more


Company details

  1. Transportation Service

Written by the company

DeliverMyMotor Connects you to nationwide Companies moving cars, vans, bikes, caravans, boats and anything else we can cover! Our aim is to reduce the large added fees on other platforms and ensure movers are Insured & trusted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(337)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris Swanwick

Chris Swanwick, did a great job of uplifting and delivering of my new car, his communication was first rate and we were delighted with the service provided. I would highly recommend him.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Dragos and Delivermymotor: Thumbs up for you

I had my car delivered by Dragos Corneliu last week and it was an excellent experience for me. He picked the car from the Essex County and delivered to Northeast England without any issue. He was giving me updates as he progresses and even helped to jumpstart the car at delivery when it did not start. He kept to every promise made and I respect him for this. Thank you.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

First time needing to use such a service

First time needing to use such a service and pleased I found DeliverMyMotor. I got ~7 quotes and all that responded were helpful. The price ranges were quite varied and some allowed passengers and some did not - that could be a nice app enhancement - but we got there and got it sorted by a super helpful chap. Would use the service again.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Relocating a Touring Caravan

My plans for moving my touring caravan changed last minute, I contacted Deliver My Motor on the off-chance that they could help. I was sceptical at first, especially regarding having to pay a deposit before being put in contact with the company who had given me a quote but I was pleasantly surprised when the gentleman was in touch almost immediately and arrived approximately an hour after I had paid the deposit. The gentleman was amazing, went an extra mile, I would definitely recommend him/Deliver My Motor for caravan re-location.

18 November 2023
Unprompted review
Rated 3 out of 5 stars

Good Service, but too expensive

This is a strange one. All Deliver My Motor did was put me in touch with a transporter, which they did efficiently.

They charged a commission of 20%, which I feel is excessive, given the minimal amount of work they did.

The actual driver was first class and kept me well-informed, through what for him was a difficult job, due to weather conditions and heavy traffic.

I would use Deliver My Motor again, but the high commission would cause me to look for alternatives before I did.

I have now read their response to this review and whilst I understand they are disappointed by my remarks, I stand by them. For starters, I have seen no evidence of the company formally indemnifying me against poor performance, or even no shows, by the drivers, so I don't feel particularly 'secure'.

Through no fault of his own, the driver who delivered my vehicle, was over seven hours late. In this case it wasn't a problem, but if I'd needed the vehicle for a specific purpose, that could have cost me a lot of money. Did Deliver My Motor provide insurance against late delivery? If they did, it wasn't obvious and reading what other reviewers have said, like many other companies, they're not particularly helpful when things go wrong.

Many other companies, across the spectrum of business, provide a similar service for a significantly lower commission. Most of them will have similar expenses and responsibilities as DMM, so not convinced by the attempt at justification.

The service I received from DMM, was satisfactory which is why I gave them an above average three stars. I really don't see it is the place of reviewed companies to start telling their customers, how many stars they deserve. Not very professional!

14 November 2023
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Dear Richard,

I'm pleased to hear that your job went smoothly; it aligns with the core purpose of our platform. However, I must express disagreement with your comments. In the past year alone, our platform has successfully generated over £2 million for transporters, self-employed individuals, and drivers, effectively sustaining their employment. Operating a platform of our size entails significant costs, reaching at least half a million pounds annually at a minimum. Our fees are designed to cover operational expenses and provide a layer of protection for our users, including yourself, in the event of unforeseen circumstances.

It's important to note that our thorough verification process sets us apart. We meticulously verify transporter identities and insurance documents to ensure legitimate coverage for transportation—a step that many other platforms often overlook. Notably, our platform has never experienced a theft incident or major issues, thanks to our robust verification system. Our ongoing relationships with transporters, maintained through daily bonds and other means, foster loyalty and security, benefiting both the platform and its customers.

While it might be ideal to simply "sit back" and do "nothing," the reality is that every business faces challenges and requires active management. We, too, invest considerable time, money, and effort into our platform. Our team is deeply passionate and brings decades of experience to the table. This endeavor goes beyond mere passive involvement for us; it's a commitment to delivering value to businesses and customers alike.

I believe there may be a misperception regarding the true value our platform provides, and I hope this clarification sheds light on the dedication and effort invested in our services.

Best regards,

Rated 5 out of 5 stars

Very straightforward service

Very straightforward service. Works really well. The UI could be a bit better and there could be better navigation especially the mobile version.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

The collection of my newly purchased…

The collection of my newly purchased Morris Minor in Norfolk was arranged promptly in fact I had a call early evening to enable the driver to collect within the hour as he was in that area.
My car was delivered in East Kent at 07.45 the following morning.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

First of all I don't look or hear what…

First of all I don't look or hear what people say I review after I have done business with someone so I have been with delivermymotor for 3 weeks nevermind how many jobs I done all I can say it's worth getting you sometimes have to play the waiting game to start from 0 review to build your way up I do highly recommend this company delivermymotor just give a try and wait patiently that goes to any business thats all I can say

1 November 2023
Unprompted review

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