Delightfulflora Reviews 

19,631
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, most reviewers were unhappy with their experience overall. Consumers frequently stated that package deliveries arrived days behind schedule, completely ruining important events like birthdays and anniversaries. Buyers also shared that the floral arrangements were frequently wilted, damaged upon arrival, or significantly smaller than what was pictured online. Additionally, people struggled to receive helpful customer support responses or prompt refunds when addressing these disappointing problems. Some reviewers were happy with the gorgeous, fresh blooms and found navigating the online ordering process very simple and efficient. A few other people also felt that their gifts arrived precisely on time, bringing wonderful surprises to loved ones.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered some flowers on a saturday, and ordered them for sunday as they have “next day delivery”,and they didn’t come until mid day tuesday. However,the flowers are very nice and are good quality... See more

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 3 out of 5 stars

Was a bit annoyed ordered on the Friday for Saturday delivery. But didn't turn up untill monday. Pretty bouquet but hlaf the roses 🌹 are dead already.

Rated 3 out of 5 stars

i am very dissapointed in your delivery as you sent my daughters flowers to BIDEFORD and NOT CHITTLEHAMPTON. where are they now? i want them at my daughters today .i made the address clear enough so... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.7

All reviews

(19,631)

1,528 reviews in the last 12 months

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Rated 1 out of 5 stars

Dont order from this company

Dont order from this company, they send you emails constant, provide flowers 5 days later, after charging next day, just order local and get same day or next day, no dead flowers amd on time, ive ordered multiable times. All the same, never ever ever again

28 August 2026
Unprompted review
Rated 4 out of 5 stars

Good experience

Easy to order via website, communication was good, quality of the flowers were good, nice & fresh. The only thing I have to raise is, flowers were delivered a day early!! However, better than being late

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Half dead in 3days!!

Ordered a bouquet to arrive the next day. It did, surprisingly seeing as they used royal mail! Arrived on Wednesday mid afternoon and by today (Sunday) 75% of them were either needing to be binned or not far off. I've had bouquets from other florists that have lasted well over 14 days not 4!!Will not use Delightful Flora again as the flora was anything but!!

30 August 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful flowers

Once I purchased, that is when I saw the reviews. I was nervous as majority of the reviews was negative. Yes they arrived 1 day late even though I ordered at 2.30pm for next day delivery. When they did arrive, they were well packaged and had a moist cloth to keep the flowers in good condition. They look absolutely amazing and very good value for money. The only reason I have given it 4 stars was because they was one day late. This has not deterred me from ordering from this company again.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered on Weds night (late) with…

I ordered on Weds night (late) with next day delivery. The next day Royal Mail had them and they were delivered Fri morning. After reading the reviews online I panicked but everything was perfect and the recipient loved them hence why I’m leaving this review.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service from you.
Delivered on time and day.
Flowers were in very good condition and once put in vase they looked lovely.
Thank you.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Having spent a lot of time comparing…

Having spent a lot of time comparing different websites, I finally went with Delightfulflora and purchased a large bunch of pink crystal bouquet- when the flowers were delivered they were not packaged or displayed as they were in the photo. Flowers yes. Not large! Could have done better picking up a large bunch from Tesco.
I don’t think I’ll be using them again.

28 August 2026
Unprompted review

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